The Senior Collections Specialist is responsible for managing overdue accounts, negotiating repayment plans, and ensuring timely debt recovery, while mentoring junior staff and ensuring compliance with all applicable laws and company policies.
Responsibilities
Manage complex and severely delinquent accounts.
Contact and collect past‑due balances on assigned customers.
Negotiate payment plans, settlements, or credit extensions while maintaining fairness and compliance with relevant laws.
Review and monitor delinquent accounts, maintain losses within targets, and take action on special cases.
Work with and involve appropriate parties to resolve billing disputes, short payments, and discrepancies.
Communicate with customers professionally and proactively; answer all calls as they arrive, returning calls the same day; contact customers regarding payments and account irregularities.
Maintain and enter transactional information accurately into databases and collection systems.
Work with assigned branches to reconcile credits and outstanding balances.
Monitor accounts to track repayment progress and assist with generating reports for management.
Provide special project support as requested.
Suggest and implement process improvements to enhance efficiency in AR operations.
Escalate significant issues in a timely manner.
Requirements
4+ years of experience in accounts receivable, billing, or collections.
Proficiency in accounting software such as Microsoft Office and IFS.
Proficient in Excel, including VLOOKUP and pivot tables.
Strong communication skills.
Ability to work independently while also contributing to a team.
Accuracy and attention to detail.
Competencies
Resourcefulness
Customer focus, team player, passion
Integrity, organizational/planning, communication
Self‑awareness, energy
Target Salary Range: $49,000–$52,500 per year. Exact pay will be based on factors including, but not limited to, relevant education, qualifications, experience, level, geographic location, and business and organizational needs. Full‑time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits, and 401(k).
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Responsibilities
Manage complex and severely delinquent accounts.
Contact and collect past‑due balances on assigned customers.
Negotiate payment plans, settlements, or credit extensions while maintaining fairness and compliance with relevant laws.
Review and monitor delinquent accounts, maintain losses within targets, and take action on special cases.
Work with and involve appropriate parties to resolve billing disputes, short payments, and discrepancies.
Communicate with customers professionally and proactively; answer all calls as they arrive, returning calls the same day; contact customers regarding payments and account irregularities.
Maintain and enter transactional information accurately into databases and collection systems.
Work with assigned branches to reconcile credits and outstanding balances.
Monitor accounts to track repayment progress and assist with generating reports for management.
Provide special project support as requested.
Suggest and implement process improvements to enhance efficiency in AR operations.
Escalate significant issues in a timely manner.
Requirements
4+ years of experience in accounts receivable, billing, or collections.
Proficiency in accounting software such as Microsoft Office and IFS.
Proficient in Excel, including VLOOKUP and pivot tables.
Strong communication skills.
Ability to work independently while also contributing to a team.
Accuracy and attention to detail.
Competencies
Resourcefulness
Customer focus, team player, passion
Integrity, organizational/planning, communication
Self‑awareness, energy
Target Salary Range: $49,000–$52,500 per year. Exact pay will be based on factors including, but not limited to, relevant education, qualifications, experience, level, geographic location, and business and organizational needs. Full‑time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits, and 401(k).
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