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ServiceNow Developer - Consultant

ISACA, Los Angeles, California, United States, 90079

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Work You'll Do Deloitte provides ServiceNow risk and security services in the following areas based on the client's immediate and long-term needs. By coupling our business and cyber risk process functional experts on platform automation and integration with our security domain leaders across consulting services, Deloitte can provide a full spectrum of services including:

Recruiting for this role ends on 5/29/26.

Advise process and strategy roadmaps, implementation plans and business case development, quantitative return on investment, program and target operating model, data strategy & governance, risk & control framework, content definition & standardization, training and end user enablement

Implement configuration and as needed, customized, solutions on ServiceNow Security Operations (Security Incident Response and Vulnerability Response) and Integrated Risk Management (IRM) applications utilizing accelerators via pre-built templates and proofs of concept

Operate manage Cyber Security programs ranging from keeping the lights on for the client's environment (e.g. upgrades, access help desk) to full-service use case development and dashboards

As a ServiceNow Consultant - Developer, you will contribute to the technical design and hands‑on development of ServiceNow solutions that help organizations achieve better visibility and automation across their cyber and risk programs. This is a hands‑on technical role. You will write code daily and build solutions on the ServiceNow platform. Working alongside senior technical resources, you will build and configure platform solutions using both out-of-the-box and custom development approaches. Some examples of what you will do include:

Developing and configuring ServiceNow solutions including custom applications, workflows, business rules, scripted REST APIs, and UI components under the guidance of senior developers

Building integrations between ServiceNow and third‑party security and risk tools using REST/SOAP APIs, Import Sets, Integration Hub, and MID Server configurations

Writing server‑side and client‑side scripts including Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and Flow Designer actions

Supporting automated testing efforts using ATF and participating in code reviews to maintain solution quality

Managing update sets and supporting deployment processes across development, test, and production environments

Translating functional requirements into technical configurations and supporting the creation of technical design documents

Configuring and customizing ServiceNow platform solutions including forms, calculations, reporting, dashboards, and access controls

Supporting portal development and customization using Service Portal and Next Experience UI Framework (UI Builder)

Supporting deployment of automated ServiceNow solutions at large and complex organizations across a variety of industries

Working collaboratively with functional consultants and client stakeholders, supporting senior team members in interactions with executive risk leadership (CIO, CRO, CISOs)

Building solid, trust‑based relationships with client stakeholders

Communicating with clients in an organized and knowledgeable manner on technical topics

Facilitating technical demonstrations, user acceptance testing, and knowledge transfer sessions

Qualifications Required

BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or related field

2+ years of experience as a hands‑on ServiceNow developer writing and deploying code on implementation projects in a client‑facing role

2+ years of hands‑on experience writing and debugging ServiceNow server‑side and client‑side scripts (JavaScript), including Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and Flow Designer

2+ years of experience building ServiceNow integrations using REST/SOAP APIs, Import Sets, and Transform Maps

2+ years of experience with ServiceNow development lifecycle practices including update set management and instance management across development, test, and production environments

2+ years of work experience developing solutions on one or more of the following ServiceNow modules:

IT Operations Management (ITOM)

IT Asset Management (ITAM)

Integrated Risk Management (IRM)

Security Operations (SecOps)

Third‑Party Risk Management (TPRM)

2+ years of experience as a hands‑on developer; this role requires writing code, not solely overseeing or delegating development work

Previous Consulting or Big 4 experience

Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve

Limited immigration sponsorship may be available

Preferred

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

One or more ServiceNow Certified Implementation Specialist (CIS) certifications such as:

CIS‑Risk and Compliance (CIS‑RC)

CIS‑Security Incident Response (CIS‑SIR)

CIS‑Vulnerability Response (CIS‑VR)

CIS‑Third‑Party Risk Management (CIS‑TPRM)

CIS‑Hardware Asset Management (CIS‑HAM)

CIS‑Software Asset Management (CIS‑SAM)

CIS‑Service Mapping (CIS‑SM)

CIS‑Discovery (CIS‑DISCO)

CIS‑Event Management (CIS‑EM)

Experience building integrations with enterprise security tools such as Splunk, CrowdStrike, Palo Alto, Microsoft Sentinel, or threat intelligence feeds (STIX/TAXII)

Experience with CMDB architecture and Common Service Data Model (CSDM) design and implementation

Experience with Service Portal development or Next Experience UI Framework (UI Builder, Now Experience components)

Experience with IntegrationHub and pre‑built Spokes for enterprise integration patterns

Exposure to ServiceNow Now Assist or GenAI capabilities on the platform

Experience with ServiceNow Business Continuity Management (BCM) and/or Privacy Management modules

Experience with RSA Archer or other GRC platforms, particularly in migration or integration scenarios with ServiceNow

Experience with ServiceNow Performance Analytics or Virtual Agent

Certifications such as CISSP, CISM, or CISA

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