Position: Customer Service Representative
Department: Customer Service Reports To: Customer Service Supervisor
Key Responsibilities
1. Customer Interaction
Handle inbound and outbound calls, emails, or chat inquiries from customers.
Respond to customer inquiries regarding products, services, policies, and account information.
Provide accurate and efficient information to resolve customer concerns.
Troubleshoot issues, identify problems, and work towards resolving customer complaints.
Escalate unresolved issues to the appropriate departments, when necessary.
3. Order Processing and Account Management
Assist customers with placing orders, processing returns, and tracking shipments.
Update customer accounts and maintain accurate records of interactions.
4. Documentation and Reporting
Document all customer interactions, including questions, complaints, and resolutions, into the system.
Generate reports on common customer service issues and communicate trends to management.
5. Policy and Process Adherence
Stay updated on company policies, procedures, and product updates.
Ensure compliance with company standards in customer interactions.
6. Feedback and Improvement
Collect customer feedback and relay it to the appropriate teams to help improve services and products.
Participate in training sessions and meetings to enhance customer service skills.
Qualifications
Education: High school diploma or equivalent
Experience: Prior customer service experience is required
Excellent communication (verbal and written) and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively.
Problem‑solving skills and attention to detail.
Proficiency with computers and customer relationship management (CRM) software.
Monday-Friday – Shifts may have varied start times 8am to 930am
Empathy: Understanding and addressing customer needs effectively.
Patience: Staying calm and composed during stressful situations.
Teamwork: Collaborating with peers and other departments to achieve customer satisfaction.
Adaptability: Being flexible and open to learning new systems and processes.
This role plays a key part in ensuring a positive customer experience and retaining customers for the business.
A Customer Service Representative (CSR) is responsible for interacting with customers to provide information in response to inquiries, address complaints, and resolve issues.
Lot of processing information and learning job, no following manual etc.
Day to day: all around cross functional position, order entry functions, RMA, CSR functions
Moving the staff personal agent, ability to adapt, separating to new company, need to be fluid and adapt with them to flex and read between lines
Just promoted someone to lead who was there after 2 years – converting him to 1 year anniversary about aptitude and leadership potential, move them up, promote based on performance and grow with business
Dexian Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority‑owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game‑changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
#J-18808-Ljbffr
Handle inbound and outbound calls, emails, or chat inquiries from customers.
Respond to customer inquiries regarding products, services, policies, and account information.
Provide accurate and efficient information to resolve customer concerns.
Troubleshoot issues, identify problems, and work towards resolving customer complaints.
Escalate unresolved issues to the appropriate departments, when necessary.
3. Order Processing and Account Management
Assist customers with placing orders, processing returns, and tracking shipments.
Update customer accounts and maintain accurate records of interactions.
4. Documentation and Reporting
Document all customer interactions, including questions, complaints, and resolutions, into the system.
Generate reports on common customer service issues and communicate trends to management.
5. Policy and Process Adherence
Stay updated on company policies, procedures, and product updates.
Ensure compliance with company standards in customer interactions.
6. Feedback and Improvement
Collect customer feedback and relay it to the appropriate teams to help improve services and products.
Participate in training sessions and meetings to enhance customer service skills.
Qualifications
Education: High school diploma or equivalent
Experience: Prior customer service experience is required
Excellent communication (verbal and written) and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively.
Problem‑solving skills and attention to detail.
Proficiency with computers and customer relationship management (CRM) software.
Monday-Friday – Shifts may have varied start times 8am to 930am
Empathy: Understanding and addressing customer needs effectively.
Patience: Staying calm and composed during stressful situations.
Teamwork: Collaborating with peers and other departments to achieve customer satisfaction.
Adaptability: Being flexible and open to learning new systems and processes.
This role plays a key part in ensuring a positive customer experience and retaining customers for the business.
A Customer Service Representative (CSR) is responsible for interacting with customers to provide information in response to inquiries, address complaints, and resolve issues.
Lot of processing information and learning job, no following manual etc.
Day to day: all around cross functional position, order entry functions, RMA, CSR functions
Moving the staff personal agent, ability to adapt, separating to new company, need to be fluid and adapt with them to flex and read between lines
Just promoted someone to lead who was there after 2 years – converting him to 1 year anniversary about aptitude and leadership potential, move them up, promote based on performance and grow with business
Dexian Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority‑owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game‑changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
#J-18808-Ljbffr