Onsite Customer Service Representative
Waccamaw Management, LLC, Oakland, California, United States, 94616
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description Onsite Customer Service Representative Build Your Future, Strengthen Communities - Grow with CIMS Common Interest Management Services, an Associa company, is one of the largest and fastest‑growing Bay Area HOA community management companies. We are looking for a full‑time on‑site customer service representative to join our team in Oakland, CA.
Why Work at CIMS? At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan, PTO, and holiday pay. The pay range for this position is $20 - $22/hour. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team‑building activities!
Learn More About CIMS: https://commoninterest.com/
How You’ll Make An Impact
Greeting residents & maintaining a concierge‑level customer service presence.
Handling walk‑in requests, telephone calls and emails, resolving them in a professional and courteous manner.
Issuing, tracking and following up on work orders for community maintenance, repairs, and front desk workflow management.
Completing twice‑weekly key audits.
Handling packages and troubleshooting.
Managing loading dock scheduling and elevator holds for residents and vendors.
Providing general administrative support to the office, general manager, and community, such as mail processing, data entry, filing, and other tasks as assigned.
Managing building key/gate remote distributions and troubleshooting.
Researching, compiling and formatting information into databases and spreadsheets.
Typing, distributing, and tracking monthly violation letters which are copied, mailed and filed.
Responding to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters.
Requirements What You Bring The ideal candidate will possess skills and work experience in the following key areas:
Excellent verbal and written communication (Bilingual preferred)
Outstanding telephone presence, a pleasant and professional demeanor and the ability to work with sometimes difficult, demanding and upset clients.
Strong organization and multitasking abilities.
Two years of experience and proven abilities in providing exceptional customer service.
Computer proficiency (Microsoft Office including Word, Excel and Outlook).
Strong desire to succeed and to contribute in a professional environment, showing the ability to work independently but also as part of a cooperative team.
Professional, confident, and good problem‑solving skills.
Experience with an HOA management company, property management, real estate or escrow services is a bonus, but not required.
Education
High school diploma or equivalent.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Job Description Onsite Customer Service Representative Build Your Future, Strengthen Communities - Grow with CIMS Common Interest Management Services, an Associa company, is one of the largest and fastest‑growing Bay Area HOA community management companies. We are looking for a full‑time on‑site customer service representative to join our team in Oakland, CA.
Why Work at CIMS? At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan, PTO, and holiday pay. The pay range for this position is $20 - $22/hour. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team‑building activities!
Learn More About CIMS: https://commoninterest.com/
How You’ll Make An Impact
Greeting residents & maintaining a concierge‑level customer service presence.
Handling walk‑in requests, telephone calls and emails, resolving them in a professional and courteous manner.
Issuing, tracking and following up on work orders for community maintenance, repairs, and front desk workflow management.
Completing twice‑weekly key audits.
Handling packages and troubleshooting.
Managing loading dock scheduling and elevator holds for residents and vendors.
Providing general administrative support to the office, general manager, and community, such as mail processing, data entry, filing, and other tasks as assigned.
Managing building key/gate remote distributions and troubleshooting.
Researching, compiling and formatting information into databases and spreadsheets.
Typing, distributing, and tracking monthly violation letters which are copied, mailed and filed.
Responding to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters.
Requirements What You Bring The ideal candidate will possess skills and work experience in the following key areas:
Excellent verbal and written communication (Bilingual preferred)
Outstanding telephone presence, a pleasant and professional demeanor and the ability to work with sometimes difficult, demanding and upset clients.
Strong organization and multitasking abilities.
Two years of experience and proven abilities in providing exceptional customer service.
Computer proficiency (Microsoft Office including Word, Excel and Outlook).
Strong desire to succeed and to contribute in a professional environment, showing the ability to work independently but also as part of a cooperative team.
Professional, confident, and good problem‑solving skills.
Experience with an HOA management company, property management, real estate or escrow services is a bonus, but not required.
Education
High school diploma or equivalent.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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