DESCRIPTION
Customer Service/ Inside Sales Customer Service/ Inside Sales Page 1 of 3 January 2026 TITLE: Customer Service / Inside Sales BUSINESS UNIT: Service REPORTS TO: Service Manager FLSA STATUS: LOCATION: Schaumburg, IL REVISION DATE: 01/28/2026
SUMMARY The Customer Service Representative/ Receptionist is the face and name associated with the Company. An effective Customer Service Representative/ Receptionist will engage with our customers, vendors, and the public by phone, email, and face to face interactions.
REASONABLE ACCOMMODATION STATEMENT To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS
Prepare, issue, and process quotations, purchase orders, invoices, credit memos, refunds, and related documentation for spare parts, consumables, service, and training in accordance with company policies and customer requirements.
Manage customer orders and backorders, including monitoring lead times, updating order status, and maintaining accurate records within Business Central or other designated enterprise systems.
Communicate with customers regarding order status, scheduling, shipping, payments, service and training dates, and general inquiries in a professional and timely manner to support customer satisfaction.
Coordinate with international counterparts, including the German parent organization, to obtain pricing, availability, lead times, replenishment orders, and invoice documentation, including freight and customs details.
Support service and training operations by preparing documentation, arranging travel and lodging, coordinating schedules, and producing training materials and completion certificates as required.
Perform inventory management functions, including ordering, reconciliation, physical inventory counts, variance resolution, inventory cost testing, and support for internal and external audits.
Identify, generate, and track aftermarket sales leads; maintain accurate customer and opportunity records within the company’s CRM system.
Engage with existing and prospective customers to assess needs, communicate the value of products and services, and assist in identifying appropriate solutions to support repeat and long-term business.
Collaborate with sales, marketing, service, project management, and finance departments to support contracts, projects, customer inquiries, and continuous improvement initiatives.
Provide general administrative and front‑office support, including answering and routing incoming telephone calls, maintaining a professional reception area, and performing other duties as assigned.
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SUMMARY The Customer Service Representative/ Receptionist is the face and name associated with the Company. An effective Customer Service Representative/ Receptionist will engage with our customers, vendors, and the public by phone, email, and face to face interactions.
REASONABLE ACCOMMODATION STATEMENT To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS
Prepare, issue, and process quotations, purchase orders, invoices, credit memos, refunds, and related documentation for spare parts, consumables, service, and training in accordance with company policies and customer requirements.
Manage customer orders and backorders, including monitoring lead times, updating order status, and maintaining accurate records within Business Central or other designated enterprise systems.
Communicate with customers regarding order status, scheduling, shipping, payments, service and training dates, and general inquiries in a professional and timely manner to support customer satisfaction.
Coordinate with international counterparts, including the German parent organization, to obtain pricing, availability, lead times, replenishment orders, and invoice documentation, including freight and customs details.
Support service and training operations by preparing documentation, arranging travel and lodging, coordinating schedules, and producing training materials and completion certificates as required.
Perform inventory management functions, including ordering, reconciliation, physical inventory counts, variance resolution, inventory cost testing, and support for internal and external audits.
Identify, generate, and track aftermarket sales leads; maintain accurate customer and opportunity records within the company’s CRM system.
Engage with existing and prospective customers to assess needs, communicate the value of products and services, and assist in identifying appropriate solutions to support repeat and long-term business.
Collaborate with sales, marketing, service, project management, and finance departments to support contracts, projects, customer inquiries, and continuous improvement initiatives.
Provide general administrative and front‑office support, including answering and routing incoming telephone calls, maintaining a professional reception area, and performing other duties as assigned.
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