Director of Customer Service - State Farm Agent Team Member
State Farm, Kellogg, Idaho, United States, 83837
Benefits
Health & Retirement Benefits
Competitive salary
Opportunity for advancement
Paid time off
Tuition assistance
You May Be a Great Fit as a Director of Customer Service at Jen Chandler- State Farm if:
You’re the person people call first when life goes sideways
- calm, steady, and ready to help.
You genuinely care about your community
and are dedicated to providing excellent service that makes a positive impact on the people around you.
You’re a natural relationship-builder
who earns trust quickly and keeps it.
You listen first, then guide , making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure
and can guide someone through their worst day with clarity and empathy.
Location Address 416 W Cameron Ave, Kellogg, ID
At Jen Chandler- State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.
Responsibilities
Lead and manage daily customer service operations.
Train and support team members to achieve service standards.
Monitor performance metrics and identify areas for improvement.
Coordinate communication between team members and customers.
Assist with policy inquiries, billing coordination, and issue resolution.
Qualifications
Leadership or supervisory experience preferred.
Strong communication and time management skills.
Ability to motivate and support team development.
Must meet applicable state licensing requirements.
#J-18808-Ljbffr
Health & Retirement Benefits
Competitive salary
Opportunity for advancement
Paid time off
Tuition assistance
You May Be a Great Fit as a Director of Customer Service at Jen Chandler- State Farm if:
You’re the person people call first when life goes sideways
- calm, steady, and ready to help.
You genuinely care about your community
and are dedicated to providing excellent service that makes a positive impact on the people around you.
You’re a natural relationship-builder
who earns trust quickly and keeps it.
You listen first, then guide , making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure
and can guide someone through their worst day with clarity and empathy.
Location Address 416 W Cameron Ave, Kellogg, ID
At Jen Chandler- State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.
Responsibilities
Lead and manage daily customer service operations.
Train and support team members to achieve service standards.
Monitor performance metrics and identify areas for improvement.
Coordinate communication between team members and customers.
Assist with policy inquiries, billing coordination, and issue resolution.
Qualifications
Leadership or supervisory experience preferred.
Strong communication and time management skills.
Ability to motivate and support team development.
Must meet applicable state licensing requirements.
#J-18808-Ljbffr