Trilingual Mandarin/Cantonese Customer Service Representative (Remote - New York
Maximus, New York, New York, us, 10261
Job Title and Location
Trilingual Mandarin/Cantonese Customer Service Representative – Remote (must reside within 100 miles of New York, NY)
General Information
Opening Date: Friday, January 16, 2026
City: New York
State: NY
Country: United States
Working Time: Full-time
Why Maximus?
Competitive compensation with quarterly performance bonuses
Comprehensive insurance coverage, including Medical, Dental, Vision, Prescription, and partially funded HSA
Retirement planning with a 401(k) plan and company matching
Paid time off package – PTO, holidays, and sick leave, plus short- and long-term disability coverage
Holistic wellness support via an Employee Assistance Program (EAP)
Recognition platform for outstanding employee contributions
Tuition reimbursement for ongoing education and development
Employee perks and discounts exclusive to staff
Access to wellness programs and resources tailored to employee needs
Professional development opportunities, including training, workshops, and conferences
Job Description
Answer incoming calls from consumers, prospective enrollees, and anyone assisting enrollees, following all performance standards, policies, and protocols
Respond effectively to inbound and outbound contacts
Track and document all inquiries using applicable systems
Process new applications for health‑care coverage via telephone, building tax households, determining eligibility, interpreting Marketplace determinations, and enrolling in health plans; refer consumers to appropriate entities as needed
Process life‑event changes, demographic updates, disenrollment requests, and special enrollment periods
Facilitate fulfillment of caller requests for materials via mail, email, or download
Facilitate translation services for non‑English‑speaking callers, following procedures
Escalate calls or issues to designated staff for resolution
Attend meetings and trainings, maintaining up‑to‑date knowledge of all programs and systems
Respond to all inquiries in line with confidentiality and privacy policies, referring callers to alternate sources when appropriate
Meet quality assurance (QA) and key performance metrics
Adhere to established safety standards
Remain stationary for extended periods; occasionally lift, carry, or move items up to 25 pounds
Perform work in an office environment as required
Perform other duties as assigned by management
Minimum Requirements
High‑school diploma or GED, or equivalent combination of education and experience
Six months or more of relevant professional experience (or equivalent)
Proficiency in English, Mandarin, and Cantonese (speaking, reading, and translating fluently)
Residency within 100 miles of New York, NY
Strong data entry and telephone skills
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast‑paced work environment and execute complex tasks simultaneously
Team player and independent worker
Experience with computers, phone systems, and headsets preferred
Previous customer service experience preferred
Home Office Requirements
Internet speed of 20 Mbps or higher (test at www.speedtest.net)
Connectivity via Wi‑Fi or Category 5/6 Ethernet cable to the home router
Permanent residence in the continental United States
EEO Statement Maximus is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information or other legally protected characteristics.
Pay Transparency Compensation is based on job location, education, training, experience, expected work quality, travel (if any), market and internal value analysis, and other factors. Salary ranges may differ based on contract value but will be commensurate with duties and experience. No salary history will be considered. Maximus complies with regulatory minimum wage rates and exempt salary thresholds.
Accommodations Maximus provides reasonable accommodations for individuals requiring assistance due to a disability, medical condition, or mental impairment. For assistance at any stage of the process, contact People Operations at applicantaccom@maximus.com.
Salary
Minimum Salary: $22.50 per hour
Maximum Salary: $22.50 per hour
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General Information
Opening Date: Friday, January 16, 2026
City: New York
State: NY
Country: United States
Working Time: Full-time
Why Maximus?
Competitive compensation with quarterly performance bonuses
Comprehensive insurance coverage, including Medical, Dental, Vision, Prescription, and partially funded HSA
Retirement planning with a 401(k) plan and company matching
Paid time off package – PTO, holidays, and sick leave, plus short- and long-term disability coverage
Holistic wellness support via an Employee Assistance Program (EAP)
Recognition platform for outstanding employee contributions
Tuition reimbursement for ongoing education and development
Employee perks and discounts exclusive to staff
Access to wellness programs and resources tailored to employee needs
Professional development opportunities, including training, workshops, and conferences
Job Description
Answer incoming calls from consumers, prospective enrollees, and anyone assisting enrollees, following all performance standards, policies, and protocols
Respond effectively to inbound and outbound contacts
Track and document all inquiries using applicable systems
Process new applications for health‑care coverage via telephone, building tax households, determining eligibility, interpreting Marketplace determinations, and enrolling in health plans; refer consumers to appropriate entities as needed
Process life‑event changes, demographic updates, disenrollment requests, and special enrollment periods
Facilitate fulfillment of caller requests for materials via mail, email, or download
Facilitate translation services for non‑English‑speaking callers, following procedures
Escalate calls or issues to designated staff for resolution
Attend meetings and trainings, maintaining up‑to‑date knowledge of all programs and systems
Respond to all inquiries in line with confidentiality and privacy policies, referring callers to alternate sources when appropriate
Meet quality assurance (QA) and key performance metrics
Adhere to established safety standards
Remain stationary for extended periods; occasionally lift, carry, or move items up to 25 pounds
Perform work in an office environment as required
Perform other duties as assigned by management
Minimum Requirements
High‑school diploma or GED, or equivalent combination of education and experience
Six months or more of relevant professional experience (or equivalent)
Proficiency in English, Mandarin, and Cantonese (speaking, reading, and translating fluently)
Residency within 100 miles of New York, NY
Strong data entry and telephone skills
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast‑paced work environment and execute complex tasks simultaneously
Team player and independent worker
Experience with computers, phone systems, and headsets preferred
Previous customer service experience preferred
Home Office Requirements
Internet speed of 20 Mbps or higher (test at www.speedtest.net)
Connectivity via Wi‑Fi or Category 5/6 Ethernet cable to the home router
Permanent residence in the continental United States
EEO Statement Maximus is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information or other legally protected characteristics.
Pay Transparency Compensation is based on job location, education, training, experience, expected work quality, travel (if any), market and internal value analysis, and other factors. Salary ranges may differ based on contract value but will be commensurate with duties and experience. No salary history will be considered. Maximus complies with regulatory minimum wage rates and exempt salary thresholds.
Accommodations Maximus provides reasonable accommodations for individuals requiring assistance due to a disability, medical condition, or mental impairment. For assistance at any stage of the process, contact People Operations at applicantaccom@maximus.com.
Salary
Minimum Salary: $22.50 per hour
Maximum Salary: $22.50 per hour
#J-18808-Ljbffr