Customer Service Representative Administrator - US Remote
Motorola Solutions, California, Missouri, United States, 65018
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full‑service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We are seeking an experienced CSR (Customer Service Representative) Administrator who is assigned to actively work with field agents and customer information to secure collateral for our clients.
Job Description NOTE:
This position is fully Remote
We are searching for a CSR Administrator to work assignments within our fast‑paced recovery environment. The qualified individual will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, as well as communicating any escalated information to the client or supervisor as needed. A proficient CSR will be able to facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed. The responsibilities of this position are performed 100% via computer – it does not require field work or travel. The ideal candidate for this position must be detail oriented and enjoy customer‑service related interactions.
Key Responsibilities
Maintain account orderliness.
Ensure a field agent is assigned to each account.
Update designated accounts with new information received from the client.
Communicate any escalated information to the client or supervisor as needed.
Facilitate the successful recovery of assigned collateral, demonstrating basic product and service knowledge.
Initiate required actions as needed.
Qualifications
Minimum 2 years Customer Service and Account Management experience, or equivalent.
Strong phone skills with ability to give clear and concise direction.
Strong multi‑tasking and organization skills.
Experience with collateral repossession.
Collections, asset recovery, skip tracing, credit experience would be beneficial.
High level of experience using G‑Suite, MS Office and related applications.
High School Diploma, or equivalent.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Remote Status This position is a remote position and candidates can be located anywhere in the US. It is preferred that candidate have previously worked in a remote environment.
Compensation Target Base Salary Range: $45,760 USD. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Travel Requirements None
Relocation None
Position Type Experienced
Referral Payment Plan Yes
Our U.S. Benefits Include
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.
We are proud of our people‑first and community‑focused culture, empowering every motorola to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
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Department Overview MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full‑service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We are seeking an experienced CSR (Customer Service Representative) Administrator who is assigned to actively work with field agents and customer information to secure collateral for our clients.
Job Description NOTE:
This position is fully Remote
We are searching for a CSR Administrator to work assignments within our fast‑paced recovery environment. The qualified individual will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, as well as communicating any escalated information to the client or supervisor as needed. A proficient CSR will be able to facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed. The responsibilities of this position are performed 100% via computer – it does not require field work or travel. The ideal candidate for this position must be detail oriented and enjoy customer‑service related interactions.
Key Responsibilities
Maintain account orderliness.
Ensure a field agent is assigned to each account.
Update designated accounts with new information received from the client.
Communicate any escalated information to the client or supervisor as needed.
Facilitate the successful recovery of assigned collateral, demonstrating basic product and service knowledge.
Initiate required actions as needed.
Qualifications
Minimum 2 years Customer Service and Account Management experience, or equivalent.
Strong phone skills with ability to give clear and concise direction.
Strong multi‑tasking and organization skills.
Experience with collateral repossession.
Collections, asset recovery, skip tracing, credit experience would be beneficial.
High level of experience using G‑Suite, MS Office and related applications.
High School Diploma, or equivalent.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Remote Status This position is a remote position and candidates can be located anywhere in the US. It is preferred that candidate have previously worked in a remote environment.
Compensation Target Base Salary Range: $45,760 USD. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Travel Requirements None
Relocation None
Position Type Experienced
Referral Payment Plan Yes
Our U.S. Benefits Include
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.
We are proud of our people‑first and community‑focused culture, empowering every motorola to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
#J-18808-Ljbffr