Bilingual Client Services Specialist
Columbia Safety and Supply, Columbia, Missouri, United States
Description
Our Client Services Specialists are not a call center; these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, and when you join our team you receive ongoing and in-depth training to be a high‑impact resource for our clients.
This dedication to continued learning contributes to the client experience as well as the company’s overall goals and culture.
Department Client Services
Location Columbia, Missouri
Requirements for success as part of our elite Client Services team
React swiftly and competently to inbound sales opportunities and actively address client needs
Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow‑up
Obtain Gear Expert® level knowledge of product lines and internal procedures
Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
Provide customer feedback to internal parties, continually improving our approach to excellence
Ideal candidate qualities include
The desire to work with people continuously and to be a problem solver
Fluency with technology
Excellent personal, as well as written and oral communication skills
Strong organizational skills
Autonomous decision‑making and problem resolution skills
The desire to be part of a team and to be a high performer
Why it's great to build your career with us!
Health, Vision & Dental Insurance with company contributions
Company HSA Contributions
Add On Insurance Options: Accident, Short Term Disability, etc.
Free Employee Assistance Program: 24/7 access
Generous paid time off (PTO) that increases with tenure, plus company‑paid holidays
Volunteer Paid Time Off: Give back to our community & get paid!
401k Matching Options with no Vesting Requirements
Applications are being taken exclusively online for this role; we look forward to learning about the ways that your talents will support the growth and vision of our organization!
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.
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This dedication to continued learning contributes to the client experience as well as the company’s overall goals and culture.
Department Client Services
Location Columbia, Missouri
Requirements for success as part of our elite Client Services team
React swiftly and competently to inbound sales opportunities and actively address client needs
Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow‑up
Obtain Gear Expert® level knowledge of product lines and internal procedures
Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
Provide customer feedback to internal parties, continually improving our approach to excellence
Ideal candidate qualities include
The desire to work with people continuously and to be a problem solver
Fluency with technology
Excellent personal, as well as written and oral communication skills
Strong organizational skills
Autonomous decision‑making and problem resolution skills
The desire to be part of a team and to be a high performer
Why it's great to build your career with us!
Health, Vision & Dental Insurance with company contributions
Company HSA Contributions
Add On Insurance Options: Accident, Short Term Disability, etc.
Free Employee Assistance Program: 24/7 access
Generous paid time off (PTO) that increases with tenure, plus company‑paid holidays
Volunteer Paid Time Off: Give back to our community & get paid!
401k Matching Options with no Vesting Requirements
Applications are being taken exclusively online for this role; we look forward to learning about the ways that your talents will support the growth and vision of our organization!
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.
#J-18808-Ljbffr