
Global Operations Excellence Lead - AI-Driven Service
American Express Global Business Travel, Augusta, Maine, us, 04338
A leading travel management company seeks a strategic leader to drive operational excellence and enhance service delivery at its key customer. You will optimize service experiences through AI-driven analytics and communication leadership, ensuring consistency across global operations. Key responsibilities include developing frameworks for customer insights and implementing engagement initiatives. Candidates should have proven experience in operations management, strong knowledge of AI applications, and excellent communication skills. This role is located in the United States with a salary range of $81,900 to $152,100, plus a discretionary annual bonus.
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