Business Relationship Manager
Inland Empire Health Plans, Rancho Cucamonga, California, United States, 91739
What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
The Business Relationship Manager (BRM) is responsible for ensuring business project requests are aligned to IEHP strategic goals, initiatives, and efforts. As a liaison with IEHP business and Compliance units, the BRM is dedicated to foster productive, value-producing relationship between business and IT by aiming for customer satisfaction and understanding and relaying customer needs to the IT team. By adopting a customer-centric approach this position will assist IT Strategic Programs leadership to advance technology agenda aligning business strategy and goals. The BRM will work regulatory, statutory & strategic programs and policies in collaboration with Program Managers and IT Leadership Team. The BRM is responsible for ensuring projects, work plans, and initiatives are implemented meeting business goals and objectives.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Perks IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.
CalPERS retirement
457(b) option with a contribution match
Generous paid time off- vacation, holidays, sick
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Paid life insurance for employees with additional options
Short-term, and long-term disability options
Pet care insurance
Flexible Spending Account – Health Care/Childcare
Wellness programs that promote a healthy work-life balance
Career advancement opportunities and professional development
Competitive salary with annual merit increase
Team bonus opportunities
Education & Experience
Minimum of seven (7) years of Information Systems experience with a strong background in program management, program development, program evaluation, strategic planning, program operations and business acumen
Bachelor’s degree in Computer Science, Information Management or similar technical field from an accredited institution required
In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above
Master’s degree in Finance, Accounting, Business Administration, or IT from an accredited institution preferred
Key Qualifications
Knowledge and proven track record of:
Current business practices and computing systems; IT development methodologies and operations
IEHP’s business processes and functional landscape
IEHP’s IT systems and operations
Working with Compliance teams to determine solutions to help comply with regulations, APLs etc.
Supporting strategic, regulatory and statutory programs and initiatives
Understanding of CMS and DHCS protocols and mandates
Program and project management and planning as well as Business process mapping
Complex heterogeneous technologies and the ability to synthesize new technical information into existing structures
Healthcare Industry and appreciation of IEHP’s application landscape
Strong understanding of:
Managed Care programs
Ability to consume CMS APLs & other documents and translate it for the IT teams
Legacy / Core Healthcare Payer systems integration with internal digital assets and external systems
Healthcare issues, trends, and concerns
Conceptualizing business strategies while implementing information systems and technology strategic direction
New IT landscape and solutions to help align the programs to new IT landscape
Excellent communication, verbal and written skills, and collaborative approach
Strong planning, organization, critical thinking, decision-making and problem-solving skills
Group presentation, analytical and organizational skills
Build and maintain business relationships
Proven ability to:
Express action-oriented and creative approaches to IT system issues and problems
Present issues and challenges to IT and/or business leadership
Listen effectively, respond to sensitive inquiries or complaints, be flexible with an ambiguous or changing environment
Work with a team of professionals from various disciplines.
Start your journey towards a thriving future with IEHP and apply TODAY! #J-18808-Ljbffr
The Business Relationship Manager (BRM) is responsible for ensuring business project requests are aligned to IEHP strategic goals, initiatives, and efforts. As a liaison with IEHP business and Compliance units, the BRM is dedicated to foster productive, value-producing relationship between business and IT by aiming for customer satisfaction and understanding and relaying customer needs to the IT team. By adopting a customer-centric approach this position will assist IT Strategic Programs leadership to advance technology agenda aligning business strategy and goals. The BRM will work regulatory, statutory & strategic programs and policies in collaboration with Program Managers and IT Leadership Team. The BRM is responsible for ensuring projects, work plans, and initiatives are implemented meeting business goals and objectives.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Perks IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.
CalPERS retirement
457(b) option with a contribution match
Generous paid time off- vacation, holidays, sick
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Paid life insurance for employees with additional options
Short-term, and long-term disability options
Pet care insurance
Flexible Spending Account – Health Care/Childcare
Wellness programs that promote a healthy work-life balance
Career advancement opportunities and professional development
Competitive salary with annual merit increase
Team bonus opportunities
Education & Experience
Minimum of seven (7) years of Information Systems experience with a strong background in program management, program development, program evaluation, strategic planning, program operations and business acumen
Bachelor’s degree in Computer Science, Information Management or similar technical field from an accredited institution required
In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above
Master’s degree in Finance, Accounting, Business Administration, or IT from an accredited institution preferred
Key Qualifications
Knowledge and proven track record of:
Current business practices and computing systems; IT development methodologies and operations
IEHP’s business processes and functional landscape
IEHP’s IT systems and operations
Working with Compliance teams to determine solutions to help comply with regulations, APLs etc.
Supporting strategic, regulatory and statutory programs and initiatives
Understanding of CMS and DHCS protocols and mandates
Program and project management and planning as well as Business process mapping
Complex heterogeneous technologies and the ability to synthesize new technical information into existing structures
Healthcare Industry and appreciation of IEHP’s application landscape
Strong understanding of:
Managed Care programs
Ability to consume CMS APLs & other documents and translate it for the IT teams
Legacy / Core Healthcare Payer systems integration with internal digital assets and external systems
Healthcare issues, trends, and concerns
Conceptualizing business strategies while implementing information systems and technology strategic direction
New IT landscape and solutions to help align the programs to new IT landscape
Excellent communication, verbal and written skills, and collaborative approach
Strong planning, organization, critical thinking, decision-making and problem-solving skills
Group presentation, analytical and organizational skills
Build and maintain business relationships
Proven ability to:
Express action-oriented and creative approaches to IT system issues and problems
Present issues and challenges to IT and/or business leadership
Listen effectively, respond to sensitive inquiries or complaints, be flexible with an ambiguous or changing environment
Work with a team of professionals from various disciplines.
Start your journey towards a thriving future with IEHP and apply TODAY! #J-18808-Ljbffr