Customer Service Representative - Bilingual
TEKsystems, Lynnwood, Washington, United States, 98037
Job Overview
A local Credit Union based out of Washington is interested in hiring a Bilingual Customer Service Representative to their team onsite in Lynnwood, WA. These positions are long term opportunities with a positive growth structure and an opportunity to work remotely.
Responsibilities
Provides outstanding service to promote deep and lasting member relationships.
Answers general inquiries and performs account maintenance via phone or email channels.
Meets/exceeds key critical metrics.
Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
Takes ownership of member concerns, sets the expectations, and provides timely follow‑up/resolution.
Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
Maintains knowledge of credit union policies, procedures, and regulations.
Performs other duties as assigned.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Skills & Qualifications
Bilingual Spanish
Customer Service Experience
Benefits Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location This is a Contract to Hire position based out of Lynnwood, WA.
Pay The pay range for this position is $19.50 - $21.50/hr.
Workplace Type This is a fully onsite position in Lynnwood, WA.
Application Deadline This position is anticipated to close on Feb 23, 2026.
Equal Employment Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities
Provides outstanding service to promote deep and lasting member relationships.
Answers general inquiries and performs account maintenance via phone or email channels.
Meets/exceeds key critical metrics.
Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
Takes ownership of member concerns, sets the expectations, and provides timely follow‑up/resolution.
Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
Maintains knowledge of credit union policies, procedures, and regulations.
Performs other duties as assigned.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Skills & Qualifications
Bilingual Spanish
Customer Service Experience
Benefits Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location This is a Contract to Hire position based out of Lynnwood, WA.
Pay The pay range for this position is $19.50 - $21.50/hr.
Workplace Type This is a fully onsite position in Lynnwood, WA.
Application Deadline This position is anticipated to close on Feb 23, 2026.
Equal Employment Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr