Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real‑time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.
The Sr Manager of Content Strategy is responsible for leading the development and execution of content and UX strategies for retailer product detail pages (PDPs), brand shops, and custom display creative. This role ensures that all content is optimized for digital shelf performance, user experience, and retailer platforms, leveraging category and brand insights, search data, and best practices. The Sr Manager will drive innovation in content, aligning strategies with the evolving landscape of AI‑powered generative search, AI‑driven DCO content strategy, and overarching new digital shopping behaviors.
What you’ll do:
Lead the strategy, planning, and execution of content across PDPs, brand shops, and display assets for priority retailers.
Champion a content‑first approach and apply UX/UI principles to deliver seamless, user‑centered experiences.
Shape product experiences using information architecture, content hierarchy, and usability/accessibility best practices.
Develop and evolve content standards, messaging frameworks, and guidelines tailored to retailer platforms and devices, with a mobile‑first mindset.
Insight‑Driven Execution
Leverage category and brand insights, retailer search data, and consumer behavior trends to inform content and UX recommendations.
Conduct retailer site audits and competitive benchmarking to identify content gaps and innovation opportunities.
Leverage Flywheel Commerce Cloud analytics and SEO insights to monitor content performance, digital shelf metrics, and search rankings; use findings to drive continuous improvement (in partnership with the Analytics and Data team).
Stay ahead of digital trends and generative AI search capabilities; ensure content strategies support AI‑powered product discovery and answer emerging shopper queries.
Collaborate with digital product and technology teams to future‑proof content for seamless integration with AI search, voice assistants, and new retail technologies.
Testing & Optimization
Plan and execute A/B and multivariate tests to optimize PDP content, imagery, and layout for conversion and engagement.
Build test‑and‑learn roadmaps, partnering with creative, SEO, and analytics to develop hypotheses, measure results, and scale winning solutions.
Cross‑Functional Leadership
Build and maintain strong relationships with creative, retail, media, data and analytics, and external agency/vendor partners to ensure content provides a holistic solution to the business.
Guide and mentor account specialists, copywriters, and designers, fostering a high‑performance, collaborative team culture that embraces and executes best‑in‑class content.
Best Practice & Playbook Development
Develop and maintain digital playbooks, content strategy and wireframe recommendations, and process documentation for content strategy, ensuring alignment with retailer requirements and evolving industry standards.
Educate and provide POVs to internal and external partners on digital shelf, retail UX, and AI search best practices.
Project & Stakeholder Management
Manage multiple, concurrent large‑scale projects, prioritizing initiatives based on business impact and resource availability.
Communicate content strategies, roadmaps, and test results to stakeholders at all levels, translating complex concepts into actionable recommendations.
Participate in the Account team briefing, collaborate with creative team on recommendations, review creative outputs, and inform measurement plans or program recaps – collaborating with all team members across content, retail, media, and data/analytics.
Who you are:
5+ years’ experience in content strategy, digital UX, or eCommerce, with a focus on retailer or digital shelf environments.
Deep knowledge of retailer platforms (Amazon, Walmart, Target, etc.), digital shelf requirements, and eCommerce content trends.
Demonstrated ability to apply category, brand, and search insights to drive content and UX strategies.
Experience with content management systems (CMS), PIM tools (e.g., Salsify), and analytics platforms (GA4, Data Studio, etc.).
Strong understanding of AI, generative search, and emerging digital retail technologies.
Excellent communication, collaboration, and leadership skills; proven ability to influence cross‑functional teams.
Strategic, insight‑driven thinker with strong user empathy.
Skilled storyteller and persuasive communicator.
Passionate about digital innovation, test‑and‑learn, and continuous improvement.
Agile project manager able to balance multiple priorities and deadlines.
Compensation Salary Range: $110,000 – $120,000 USD
Benefits
Competitive rewards package and unparalleled career growth opportunities.
Global office hubs with flexible vacation time, learning & development opportunities, and benefits that support a balanced life.
Parental leave and benefits.
Volunteering opportunities.
Access to employee resource groups fostering inclusion and identity.
Background check required for all new hires.
Legal and Equal Opportunity Statement Flywheel Commerce Network is committed to fair and equitable compensation practices. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
Flywheel Commerce Network is an Equal Opportunity Employer, participates in E‑Verify, and provides fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
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The Sr Manager of Content Strategy is responsible for leading the development and execution of content and UX strategies for retailer product detail pages (PDPs), brand shops, and custom display creative. This role ensures that all content is optimized for digital shelf performance, user experience, and retailer platforms, leveraging category and brand insights, search data, and best practices. The Sr Manager will drive innovation in content, aligning strategies with the evolving landscape of AI‑powered generative search, AI‑driven DCO content strategy, and overarching new digital shopping behaviors.
What you’ll do:
Lead the strategy, planning, and execution of content across PDPs, brand shops, and display assets for priority retailers.
Champion a content‑first approach and apply UX/UI principles to deliver seamless, user‑centered experiences.
Shape product experiences using information architecture, content hierarchy, and usability/accessibility best practices.
Develop and evolve content standards, messaging frameworks, and guidelines tailored to retailer platforms and devices, with a mobile‑first mindset.
Insight‑Driven Execution
Leverage category and brand insights, retailer search data, and consumer behavior trends to inform content and UX recommendations.
Conduct retailer site audits and competitive benchmarking to identify content gaps and innovation opportunities.
Leverage Flywheel Commerce Cloud analytics and SEO insights to monitor content performance, digital shelf metrics, and search rankings; use findings to drive continuous improvement (in partnership with the Analytics and Data team).
Stay ahead of digital trends and generative AI search capabilities; ensure content strategies support AI‑powered product discovery and answer emerging shopper queries.
Collaborate with digital product and technology teams to future‑proof content for seamless integration with AI search, voice assistants, and new retail technologies.
Testing & Optimization
Plan and execute A/B and multivariate tests to optimize PDP content, imagery, and layout for conversion and engagement.
Build test‑and‑learn roadmaps, partnering with creative, SEO, and analytics to develop hypotheses, measure results, and scale winning solutions.
Cross‑Functional Leadership
Build and maintain strong relationships with creative, retail, media, data and analytics, and external agency/vendor partners to ensure content provides a holistic solution to the business.
Guide and mentor account specialists, copywriters, and designers, fostering a high‑performance, collaborative team culture that embraces and executes best‑in‑class content.
Best Practice & Playbook Development
Develop and maintain digital playbooks, content strategy and wireframe recommendations, and process documentation for content strategy, ensuring alignment with retailer requirements and evolving industry standards.
Educate and provide POVs to internal and external partners on digital shelf, retail UX, and AI search best practices.
Project & Stakeholder Management
Manage multiple, concurrent large‑scale projects, prioritizing initiatives based on business impact and resource availability.
Communicate content strategies, roadmaps, and test results to stakeholders at all levels, translating complex concepts into actionable recommendations.
Participate in the Account team briefing, collaborate with creative team on recommendations, review creative outputs, and inform measurement plans or program recaps – collaborating with all team members across content, retail, media, and data/analytics.
Who you are:
5+ years’ experience in content strategy, digital UX, or eCommerce, with a focus on retailer or digital shelf environments.
Deep knowledge of retailer platforms (Amazon, Walmart, Target, etc.), digital shelf requirements, and eCommerce content trends.
Demonstrated ability to apply category, brand, and search insights to drive content and UX strategies.
Experience with content management systems (CMS), PIM tools (e.g., Salsify), and analytics platforms (GA4, Data Studio, etc.).
Strong understanding of AI, generative search, and emerging digital retail technologies.
Excellent communication, collaboration, and leadership skills; proven ability to influence cross‑functional teams.
Strategic, insight‑driven thinker with strong user empathy.
Skilled storyteller and persuasive communicator.
Passionate about digital innovation, test‑and‑learn, and continuous improvement.
Agile project manager able to balance multiple priorities and deadlines.
Compensation Salary Range: $110,000 – $120,000 USD
Benefits
Competitive rewards package and unparalleled career growth opportunities.
Global office hubs with flexible vacation time, learning & development opportunities, and benefits that support a balanced life.
Parental leave and benefits.
Volunteering opportunities.
Access to employee resource groups fostering inclusion and identity.
Background check required for all new hires.
Legal and Equal Opportunity Statement Flywheel Commerce Network is committed to fair and equitable compensation practices. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
Flywheel Commerce Network is an Equal Opportunity Employer, participates in E‑Verify, and provides fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
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