Sales Support Specialist
Ciuti International, Rancho Cucamonga, California, United States, 91739
Ciuti International specializes in providing partners with value, variety, and flexibility to meet full-service oil and packaging needs. With roots in the oil-producing regions of Italy and Greece, the company sources premium raw ingredients and leverages extensive partnerships to deliver world-class imports. Offering services ranging from full container drops to localized single pallet distribution, Ciuti International ensures accessibility and convenience. Committed to sustainability, the company emphasizes healthy, responsibly‑sourced, and ethically‑produced products, packaged in the USA to minimize carbon footprints.
Role Description This is a full‑time, on‑site role located in Rancho Cucamonga, CA, for a Sales Support Specialist. The Sales Support Specialist will manage day‑to‑day sales operations, assist in maintaining customer satisfaction, and provide exceptional customer service to clients. Responsibilities also include analyzing sales data, supporting effective communication processes, and ensuring smooth internal and external operations to meet company objectives.
Essential Functions Include, but are not limited to the following:
Coordinate and assist with sales‑related activities and provide administrative support to the sales team
Manage customer databases and update them regularly
Communicate directly with customers, respond to inquiries and resolve any issues that arise and give after‑sales support when requested
Support and continuously develop relationships with current retail customers
Evaluate customer complaints and resolve issues; maintains customer account relationships.
Manage sales orders, pricing, and customer master data in SAP
Oversee deductions, billbacks, and trade spend in collaboration with Finance
Ensure all sales activities are conducted in accordance with company policies, quality guidelines, and safety standards
Collaborate with operations and logistics to ensure accurate and timely fulfillment.
Represent the company at trade shows, tastings, and culinary events.
Coordinate with the logistics team to ensure timely delivery of products or services
Assist in the preparation and distribution of sales materials and presentations
Analyze sales data and reports.
Maintain a thorough understanding of the company’s products or services
Assist in the planning and organizing of sales events and campaigns
Inform clients of unforeseen delays or problems
Ensure the adequacy of sales‑related equipment or material
Position Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Planning, organization, and execution skills.
Excellent verbal and written communication and presentation.
Strong decision‑making and problem‑solving skills.
Proven ability to build and maintain strong, effective relationships with customers and functional groups.
Knowledge of and experience with Sales software.
Ability to work both independently and as a team player with a willingness to help other employees when needed.
Ability to lift up to 50 lbs. continuously.
Ability to work well with others in fast paced, dynamic environment.
Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment with team and customers.
Regularly required to sit, stand, and walk for extended periods.
Regularly required to use hands to handle objects and feel controls.
Regularly required to reach; climb stairs; stoop; crouch.
Regularly required to talk, listen, and have vision capabilities that enable reading documents.
Ability to lift up to 30 lbs.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel. The above duties are subject to change and shall not be construed as a promise or contract of employment or of any specific duties.
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Role Description This is a full‑time, on‑site role located in Rancho Cucamonga, CA, for a Sales Support Specialist. The Sales Support Specialist will manage day‑to‑day sales operations, assist in maintaining customer satisfaction, and provide exceptional customer service to clients. Responsibilities also include analyzing sales data, supporting effective communication processes, and ensuring smooth internal and external operations to meet company objectives.
Essential Functions Include, but are not limited to the following:
Coordinate and assist with sales‑related activities and provide administrative support to the sales team
Manage customer databases and update them regularly
Communicate directly with customers, respond to inquiries and resolve any issues that arise and give after‑sales support when requested
Support and continuously develop relationships with current retail customers
Evaluate customer complaints and resolve issues; maintains customer account relationships.
Manage sales orders, pricing, and customer master data in SAP
Oversee deductions, billbacks, and trade spend in collaboration with Finance
Ensure all sales activities are conducted in accordance with company policies, quality guidelines, and safety standards
Collaborate with operations and logistics to ensure accurate and timely fulfillment.
Represent the company at trade shows, tastings, and culinary events.
Coordinate with the logistics team to ensure timely delivery of products or services
Assist in the preparation and distribution of sales materials and presentations
Analyze sales data and reports.
Maintain a thorough understanding of the company’s products or services
Assist in the planning and organizing of sales events and campaigns
Inform clients of unforeseen delays or problems
Ensure the adequacy of sales‑related equipment or material
Position Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Planning, organization, and execution skills.
Excellent verbal and written communication and presentation.
Strong decision‑making and problem‑solving skills.
Proven ability to build and maintain strong, effective relationships with customers and functional groups.
Knowledge of and experience with Sales software.
Ability to work both independently and as a team player with a willingness to help other employees when needed.
Ability to lift up to 50 lbs. continuously.
Ability to work well with others in fast paced, dynamic environment.
Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment with team and customers.
Regularly required to sit, stand, and walk for extended periods.
Regularly required to use hands to handle objects and feel controls.
Regularly required to reach; climb stairs; stoop; crouch.
Regularly required to talk, listen, and have vision capabilities that enable reading documents.
Ability to lift up to 30 lbs.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel. The above duties are subject to change and shall not be construed as a promise or contract of employment or of any specific duties.
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