Small Business Senior Product Analyst (US) - Issues Mgmt. & Remediation

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Pour obtenir de plus amples renseignements, consultez notre **.*** Expert level professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas* Provides first level strategic input and advice for activities in other business/functional areas, and guidance and advice to others on area of expertise* Acts as Subject Matter Expert for product-related inquiries and to review/recommend product details for customer collateral, including internal and external sources (Intranet, Internet, brochures, customer letters, marketing material, welcome packages)* Integrates the broader organizational context into advice and solutions within own area* Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders* Uses advanced methods to contribute to new solutions and recommends standards against which others will operate* Works within broad guidelines/policies and independently performs tasks from end to end* Work performed under moderate management guidance and supervision* Key resource in delivering day-to-day projects and initiatives* Maintains up to date awareness of regulatory, competitive and industry landscape to obtain market insights; Assesses where gaps exist, supports the implementation of solutions which meet or exceed customer expectations* Provides input to Product Managers through conducting forecasting and modelling activities to support the planning process* Supports the development, implementation and understanding of training material, procedures for new products and/or processes* Develops and maintains customer and employee-facing documentation and communication materials in conjunction with key partners, i.e. Marketing, CAPA* Conducts impact assessments (on customers, operations & financials) when changes affecting our products are proposed* Acts as an escalation point for customer, process or operational issues, and further escalates as required to management* Liaises with various partners and stakeholders in the resolution of issues* Recommends and champions strategies to enhance the customer experience* Recommends solutions to improve the product, pricing, service, and/or process* Interacts with vendors and other external parties for business function management* Liaises with various partners to understand front-line trends (Whiteboard, Phone Channel call listening, etc.) identifying opportunities to improve the customer and employee experience* Adheres to enterprise frameworks or methodologies that relate to activities for own business area* Understands and contributes to the achievement of the business strategy, goals and objectives* Supports the Product Manager or Senior Product Manager with product profitability analysis, market trends, pricing, distribution support, policy analytics, and the creation of business cases* Compiles and analyzes key performance statistics when required* Conducts ongoing industry and competitive analysis to obtain market insights* Adheres to internal policies/procedures and applicable regulatory guidelines* Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques* Conducts impact assessments (on customers, operations & financials) when changes affecting products are proposed* Assists with new projects and provides input into the review of business requirements, including supporting technology initiatives* Provides first level strategic input and advice for activities in other business/functional areas, and guidance and advice to others on area of expertise* Acts as Subject Matter Expert for product-related inquiries and to review/recommend product details for customer collateral, including internal and external sources (Intranet, Internet, brochures, customer letters, marketing material, welcome packages)* Ensures all products are in compliance and meet all regulatory requirements* Is knowledgeable of and complies with Bank and Industry Codes of Conduct* Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite* Undergraduate degree or product management certificate and/or* Proficient knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence* Expert level professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas* Integrates the broader organizational context into advice and solutions within own area* Knowledge of current and emerging competitor and market trends* Ability to communicate effectively in both oral and written form* Ability to work collaboratively and build relationships* Ability to work successfully as a member of a team and independently* Ability to exercise sound judgement in making decisions* Ability to analyze, organize and prioritize work while meeting multiple deadlines* Skill in using analytical software tools, data analysis methods and reporting techniques* Skill in using computer applications including MS Office* Ability to handle confidential information with discretion- 5+ years of relevant experience (channel/distribution, finance, control partners, technology)* Experience in issues management, mitigation, and remediation* Curious and comfortable speaking up to question and challenge processes* Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest* Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit* Participates in personal performance management and development activities, including cross training within own team* Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities* Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; Provides training, coaching and/or guidance as appropriate* Contributes to a fair, positive and equitable environment that supports a diverse workforce* Acts as a brand champion for your business area/function and the bank, both internally and/or externally* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending #J-18808-Ljbffr