Job Posting Title:
Business Relationship Manager II
Hiring Department: Enterprise Technology - Engagement and Experience
Position Open To: All Applicants
Weekly Scheduled Hours: 40
FLSA Status: To Be Determined at Offer
Earliest Start Date: Ongoing
Position Duration: Expected to Continue
Location: AUSTIN, TX
Job Details General Notes Flexible work arrangements are available for this position, including the ability to work remotely within the United States. We would prefer a candidate located in the greater Austin area to be on campus for critical project meetings and client engagement opportunities.
This position provides life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses).
Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.
Your skills will make a difference. You’ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working for our campus.
The University of Texas at Austin and Enterprise Technology provide an outstanding benefits package to our staff. Those benefits include:
Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas: a defined benefit retirement plan
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities
Tuition assistance
Expansive employee discount program including athletic tickets
Free access to UT Austin's libraries and museums with staff ID card
Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card
For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards
Must be authorized to work in the United States on an ongoing, full-time basis for any employer without sponsorship.
This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.
Purpose In this transformative role, you will engage Enterprise Technology divisions, university partners, and other critical stakeholders to build deeply collaborative relationships across campus. As a trusted advisor, you will collaborate with campus partners to surface business needs, support College, Schools, and Units (CSUs) through enterprise scaled technology transformation, identify opportunities to leverage technology to meet objectives, and champion innovative solutions that inform future technology roadmaps and reflect university priorities.
Responsibilities
Strategic Partnership:
Collaborates with campus stakeholders to understand organizational strategy and identify value. Maintains alignment of expectations across all stakeholder groups.
Relationship Building:
Cultivates a high-trust network of Enterprise Technology divisions contacts and campus partners. Engages with business units and functional areas to understand strategic goals and ensure IT initiatives are driven by partner-focused business value.
Demand Shaping:
Collaborates with Enterprise Technology service owners and leadership to implement strategic technology needs and solutions that align with business needs of the campus community.
Engagement & Advocacy:
Leverages relationship networks to capture and advocate for technology needs that enhance university objectives. Manages systems and Enterprise Technology practices to elevate awareness of campus needs and priorities amongst service owners and leadership. Prioritizes an engagement approach that ensures all stakeholders are informed regarding identified needs, priorities, and next steps.
Project Engagement and Change Management:
Facilitation of change management, adoption, meeting and workgroup coordination, and other relationship building opportunities for successful outcomes.
Perform other related functions as assigned.
Required Qualifications
Bachelor's degree and three to five years' experience in business relationship management, customer advocacy, and/or client services role within a complex organizational environment.
Strong organizational and time management skills with proven ability to work on multiple projects and meet deadlines.
Excellent written and verbal communication skills with attention to clarity and professionalism.
Highly curious with a desire to learn new technologies and relevant subject matter.
Proven ability to build rapport, establish professional credibility, and adapt communication styles to engage diverse audiences effectively.
Skilled in setting expectations, driving alignment, and reaching agreement across diverse stakeholder groups.
Skilled at analyzing data and synthesizing findings into clear, value-based recommendations that drive informed decision-making.
Relationship focused approach to managing diverse stakeholder interests to effectively navigate competing interests and drive shared outcomes.
Adaptive and resilient to shifting environments and priorities; successful in navigating ambiguity.
Utilize systems-level thinking to align daily work with long-range goals.
Experience in navigating integrated digital workplaces including Microsoft 365, cloud-based Financial/HR platforms, and advanced Customer Relationship Management (CRM) tools.
U.S. Citizen, resident, or officially recognized asylee - Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position.
Equivalent combination of relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Experience working in higher education.
Experience with UT's financial and academic systems.
Experience working with students and faculty populations on technology adoption and transformations.
Business Relationship Management Professional (BRMP) Certification.
Strong foundational knowledge of enterprise IT systems and organizational strategy alignment.
Proven ability to analyze data and generate actionable insights.
Proficient in Microsoft 365, MS Dynamics, ServiceNow, AI, and Workday.
Experience with facilities/asset management platforms and UT specific applications.
Salary Range $75,000 + depending on qualifications
Working Conditions
May work around standard office conditions
Repetitive use of a keyboard at a workstation
Use of manual dexterity (ex: using a mouse)
Work Shift Monday - Friday, 8am-5pm; May require occasional overtime nights and/or weekends
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
Employment Eligibility Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
Retirement Plan Eligibility The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
Background Checks A criminal history background check will be required for finalist(s) under consideration for this position.
Equal Opportunity Employer The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Pay Transparency The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Employment Eligibility Verification If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
E-Verify The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
E-Verify Poster (English and Spanish) [PDF]
Right to Work Poster (English) [PDF]
Right to Work Poster (Spanish) [PDF]
Compliance Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
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Hiring Department: Enterprise Technology - Engagement and Experience
Position Open To: All Applicants
Weekly Scheduled Hours: 40
FLSA Status: To Be Determined at Offer
Earliest Start Date: Ongoing
Position Duration: Expected to Continue
Location: AUSTIN, TX
Job Details General Notes Flexible work arrangements are available for this position, including the ability to work remotely within the United States. We would prefer a candidate located in the greater Austin area to be on campus for critical project meetings and client engagement opportunities.
This position provides life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses).
Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.
Your skills will make a difference. You’ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working for our campus.
The University of Texas at Austin and Enterprise Technology provide an outstanding benefits package to our staff. Those benefits include:
Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas: a defined benefit retirement plan
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities
Tuition assistance
Expansive employee discount program including athletic tickets
Free access to UT Austin's libraries and museums with staff ID card
Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card
For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards
Must be authorized to work in the United States on an ongoing, full-time basis for any employer without sponsorship.
This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.
Purpose In this transformative role, you will engage Enterprise Technology divisions, university partners, and other critical stakeholders to build deeply collaborative relationships across campus. As a trusted advisor, you will collaborate with campus partners to surface business needs, support College, Schools, and Units (CSUs) through enterprise scaled technology transformation, identify opportunities to leverage technology to meet objectives, and champion innovative solutions that inform future technology roadmaps and reflect university priorities.
Responsibilities
Strategic Partnership:
Collaborates with campus stakeholders to understand organizational strategy and identify value. Maintains alignment of expectations across all stakeholder groups.
Relationship Building:
Cultivates a high-trust network of Enterprise Technology divisions contacts and campus partners. Engages with business units and functional areas to understand strategic goals and ensure IT initiatives are driven by partner-focused business value.
Demand Shaping:
Collaborates with Enterprise Technology service owners and leadership to implement strategic technology needs and solutions that align with business needs of the campus community.
Engagement & Advocacy:
Leverages relationship networks to capture and advocate for technology needs that enhance university objectives. Manages systems and Enterprise Technology practices to elevate awareness of campus needs and priorities amongst service owners and leadership. Prioritizes an engagement approach that ensures all stakeholders are informed regarding identified needs, priorities, and next steps.
Project Engagement and Change Management:
Facilitation of change management, adoption, meeting and workgroup coordination, and other relationship building opportunities for successful outcomes.
Perform other related functions as assigned.
Required Qualifications
Bachelor's degree and three to five years' experience in business relationship management, customer advocacy, and/or client services role within a complex organizational environment.
Strong organizational and time management skills with proven ability to work on multiple projects and meet deadlines.
Excellent written and verbal communication skills with attention to clarity and professionalism.
Highly curious with a desire to learn new technologies and relevant subject matter.
Proven ability to build rapport, establish professional credibility, and adapt communication styles to engage diverse audiences effectively.
Skilled in setting expectations, driving alignment, and reaching agreement across diverse stakeholder groups.
Skilled at analyzing data and synthesizing findings into clear, value-based recommendations that drive informed decision-making.
Relationship focused approach to managing diverse stakeholder interests to effectively navigate competing interests and drive shared outcomes.
Adaptive and resilient to shifting environments and priorities; successful in navigating ambiguity.
Utilize systems-level thinking to align daily work with long-range goals.
Experience in navigating integrated digital workplaces including Microsoft 365, cloud-based Financial/HR platforms, and advanced Customer Relationship Management (CRM) tools.
U.S. Citizen, resident, or officially recognized asylee - Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position.
Equivalent combination of relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Experience working in higher education.
Experience with UT's financial and academic systems.
Experience working with students and faculty populations on technology adoption and transformations.
Business Relationship Management Professional (BRMP) Certification.
Strong foundational knowledge of enterprise IT systems and organizational strategy alignment.
Proven ability to analyze data and generate actionable insights.
Proficient in Microsoft 365, MS Dynamics, ServiceNow, AI, and Workday.
Experience with facilities/asset management platforms and UT specific applications.
Salary Range $75,000 + depending on qualifications
Working Conditions
May work around standard office conditions
Repetitive use of a keyboard at a workstation
Use of manual dexterity (ex: using a mouse)
Work Shift Monday - Friday, 8am-5pm; May require occasional overtime nights and/or weekends
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
Employment Eligibility Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
Retirement Plan Eligibility The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
Background Checks A criminal history background check will be required for finalist(s) under consideration for this position.
Equal Opportunity Employer The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Pay Transparency The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Employment Eligibility Verification If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
E-Verify The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
E-Verify Poster (English and Spanish) [PDF]
Right to Work Poster (English) [PDF]
Right to Work Poster (Spanish) [PDF]
Compliance Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
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