Learning & Technology Adoption Specialist - New York
Willkie Farr & Gallagher LLP, Rowe, Massachusetts, United States
Summary
The New York office of Willkie Farr & Gallagher LLP is looking for a Learning & Technology Adoption Specialist to support the broader Learning and Technology Adoption team. Willkie is an elite international law firm of approximately 1,300 lawyers located in 16 offices in six countries.
The Learning & Technology Adoption Specialist will be a member of the Learning and Adoption team, and be responsible for delivering high-impact technology training, personalized coaching, and ongoing support that helps attorneys and business professionals operate efficiently and confidently in a modern legal environment. The ideal candidate is an excellent communicator with a passion for helping others learn and a strong understanding of emerging technologies, including generative AI tools. Familiarity with legal-specific AI solutions such as Vincent, Harvey, and CoCounsel is a significant plus. This role will be in-office five days a week with some travel required.
At Willkie, we believe great people are the key to our success. We are offering a highly competitive compensation package with exceptional benefits. If you are looking to work in a friendly, collaborative environment that affords unique opportunities to expand your professional development, this role is for you.
Responsibilities AI & Innovation Enablement
Deliver foundational training on generative AI concepts and best practices for responsible usage in the legal industry
Introduce attorneys to AI tools such as Harvey, CoCounsel, Wendell, and provide guidance on integrating them into everyday practice
Stay current on AI developments and recommend relevant training opportunities or adjustments
Core Technology Training & Onboarding
Deliver live training sessions (in-person and virtual) on core systems: Microsoft 365, document management, communication platforms, and legal tech tools
Lead structured onboarding for new attorneys and business staff, with customized guidance tailored to each role
Support firmwide training initiatives related to new software rollouts or major upgrades
Personalized Coaching & Office Hours
Host “Tech Office Hours” in-person and remotely, offering 1:1 support and workflow-specific help
Provide individual coaching for users seeking targeted refreshers or tool-specific assistance
Serve as a trusted guide for professionals adapting to generative AI tools and modern work platforms
Just-in-Time Learning & Content Development
Create user-friendly learning content including tip sheets, brief walkthroughs, and video snippets
Maintain and enhance the firm’s internal learning resource library
Tailor training materials to highlight practical, real-world use cases — especially for AI and automation tools
Needs Analysis & Collaboration
Track training trends and feedback to proactively identify skills gaps or emerging needs
Coordinate with Help Desk, the Practice Innovation Center of Excellence (CoE), and Regional Advisors to ensure training complements innovation enablement
Share observations and user feedback with internal product and engineering teams
Qualifications
Bachelor’s degree in Information Systems, Computer Science, Legal Studies, or a related field (or equivalent experience)
Two to Four years' experience in a legal or professional services training or support role
Strong knowledge of Microsoft 365, Teams, and core legal technology platforms
Demonstrated ability to teach technology concepts in an approachable, confidence‑building manner
Enthusiastic about legal tech innovation, with a working knowledge of generative AI tools (e.g., ChatGPT, CoCounsel, Harvey)
Strong written and verbal communication skills
Highly organized and able to manage competing training priorities across teams and offices
Experience with AI enablement or legal AI tools such as Westlaw Precision, Lexis+, or practice‑specific LLM applications is preferred
Familiarity with tools like Articulate, Camtasia, Snagit, or Scribe is preferred
Background in adult learning, instructional design, or tech coaching is preferred
ADA Requirements
Ability to sit at a desk most of the working day and walk short distances
Needs manual dexterity, speed and accuracy in handling office equipment
Ability to work efficiently and accurately in an atmosphere of frequent interruption
Ability to work in close proximity to other individuals
Ability to carry light [to moderate] objects, e.g., files, small objects and supplies a short distance.
Must be able to lift, carry and move objects [up to 15/20/25 lbs OR in excess of 25/30 lbs]
Employment Status
Exempt
Pay Range USD $110,000.00 - USD $120,000.00 /Yr. Pay Range Statement The salary range for this role represents the Firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications and location. Willkie offers a comprehensive suite of benefit programs to all eligible employees. A summary of available benefits can be found herein the Career section of the Firm’s website.
EEO Statement Willkie Farr & Gallagher is an Equal Opportunity employer. We do not discriminate based upon actual or perceived: race (including hair texture, protective hairstyles and other traits associated with race), color, age, religious creed, citizenship, citizenship status and alienage, nationality, national origin or ancestry, ethnicity or creed, disability, genetic information or medical condition, reproductive health decision making, pregnancy or maternity, paternity, marital or civil partnership status, caregiver status, gender (including gender identity, expression, nonconformity, gender reassignment or status as a transgender individual), sex, sexual orientation or preference, veteran or military status, height, weight, any other characteristic protected by law or any combination thereof. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let the hiring manager know.
California Applicants Pursuant to the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO) and the San Francisco Fair Chance Ordinance, we will consider qualified applicant with arrest and conviction records.
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The Learning & Technology Adoption Specialist will be a member of the Learning and Adoption team, and be responsible for delivering high-impact technology training, personalized coaching, and ongoing support that helps attorneys and business professionals operate efficiently and confidently in a modern legal environment. The ideal candidate is an excellent communicator with a passion for helping others learn and a strong understanding of emerging technologies, including generative AI tools. Familiarity with legal-specific AI solutions such as Vincent, Harvey, and CoCounsel is a significant plus. This role will be in-office five days a week with some travel required.
At Willkie, we believe great people are the key to our success. We are offering a highly competitive compensation package with exceptional benefits. If you are looking to work in a friendly, collaborative environment that affords unique opportunities to expand your professional development, this role is for you.
Responsibilities AI & Innovation Enablement
Deliver foundational training on generative AI concepts and best practices for responsible usage in the legal industry
Introduce attorneys to AI tools such as Harvey, CoCounsel, Wendell, and provide guidance on integrating them into everyday practice
Stay current on AI developments and recommend relevant training opportunities or adjustments
Core Technology Training & Onboarding
Deliver live training sessions (in-person and virtual) on core systems: Microsoft 365, document management, communication platforms, and legal tech tools
Lead structured onboarding for new attorneys and business staff, with customized guidance tailored to each role
Support firmwide training initiatives related to new software rollouts or major upgrades
Personalized Coaching & Office Hours
Host “Tech Office Hours” in-person and remotely, offering 1:1 support and workflow-specific help
Provide individual coaching for users seeking targeted refreshers or tool-specific assistance
Serve as a trusted guide for professionals adapting to generative AI tools and modern work platforms
Just-in-Time Learning & Content Development
Create user-friendly learning content including tip sheets, brief walkthroughs, and video snippets
Maintain and enhance the firm’s internal learning resource library
Tailor training materials to highlight practical, real-world use cases — especially for AI and automation tools
Needs Analysis & Collaboration
Track training trends and feedback to proactively identify skills gaps or emerging needs
Coordinate with Help Desk, the Practice Innovation Center of Excellence (CoE), and Regional Advisors to ensure training complements innovation enablement
Share observations and user feedback with internal product and engineering teams
Qualifications
Bachelor’s degree in Information Systems, Computer Science, Legal Studies, or a related field (or equivalent experience)
Two to Four years' experience in a legal or professional services training or support role
Strong knowledge of Microsoft 365, Teams, and core legal technology platforms
Demonstrated ability to teach technology concepts in an approachable, confidence‑building manner
Enthusiastic about legal tech innovation, with a working knowledge of generative AI tools (e.g., ChatGPT, CoCounsel, Harvey)
Strong written and verbal communication skills
Highly organized and able to manage competing training priorities across teams and offices
Experience with AI enablement or legal AI tools such as Westlaw Precision, Lexis+, or practice‑specific LLM applications is preferred
Familiarity with tools like Articulate, Camtasia, Snagit, or Scribe is preferred
Background in adult learning, instructional design, or tech coaching is preferred
ADA Requirements
Ability to sit at a desk most of the working day and walk short distances
Needs manual dexterity, speed and accuracy in handling office equipment
Ability to work efficiently and accurately in an atmosphere of frequent interruption
Ability to work in close proximity to other individuals
Ability to carry light [to moderate] objects, e.g., files, small objects and supplies a short distance.
Must be able to lift, carry and move objects [up to 15/20/25 lbs OR in excess of 25/30 lbs]
Employment Status
Exempt
Pay Range USD $110,000.00 - USD $120,000.00 /Yr. Pay Range Statement The salary range for this role represents the Firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications and location. Willkie offers a comprehensive suite of benefit programs to all eligible employees. A summary of available benefits can be found herein the Career section of the Firm’s website.
EEO Statement Willkie Farr & Gallagher is an Equal Opportunity employer. We do not discriminate based upon actual or perceived: race (including hair texture, protective hairstyles and other traits associated with race), color, age, religious creed, citizenship, citizenship status and alienage, nationality, national origin or ancestry, ethnicity or creed, disability, genetic information or medical condition, reproductive health decision making, pregnancy or maternity, paternity, marital or civil partnership status, caregiver status, gender (including gender identity, expression, nonconformity, gender reassignment or status as a transgender individual), sex, sexual orientation or preference, veteran or military status, height, weight, any other characteristic protected by law or any combination thereof. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let the hiring manager know.
California Applicants Pursuant to the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO) and the San Francisco Fair Chance Ordinance, we will consider qualified applicant with arrest and conviction records.
#J-18808-Ljbffr