US Direct Account Coordinator
ICES: Data, Discovery, Better Health, Bloomington, Indiana, United States, 47401
Title: US Direct Account Coordinator
Status: Full-time
Hours: 40/week, Monday - Friday, 9 am-6 pm
Location: Bloomington, IN
Reports to: US Direct Sales & Account Manager
Company Summary: Secretly Distribution is a curated distribution company working globally with premiere independent labels and artists. We are headquartered in Bloomington, IN, with offices in Brooklyn, Chicago, London, and Los Angeles, and additional staff in Paris, Berlin, Amsterdam, and beyond. We work every day to support great art with transparency, creativity, expertise, and hard work.
Position Summary: Secretly Distribution seeks a full-time US Direct Account Coordinator rep to oversee a portion of our US physical indie account base. This role will be at the forefront of our US retailer and distributor partnerships with a strong focus on order fulfillment and customer service. They will work with our genre-spanning distributed label base to help shape sales expectations as well as to provide reporting and feedback throughout a campaign. As a point of contact to hundreds of indie accounts, this role will encompass all aspects of account coordination from product solicitation, orders, b2b assistance, and more.
Responsibilities:
Provide direct support to assigned US wholesale and retail accounts in regard to orders, product questions, returns/damages, and b2b assistance
Build and foster relations related to our assigned account base
Monitor and communicate expectations and campaign results for your accounts to labels
Create and maintain frequent newsletter solicitations to Retail & US Domestic accounts
Engage with labels and internal team to set sales expectations for new releases
Drive improvements for Retail B2B that increase efficiency across account base
The Ideal Candidate Demonstrates:
Strong communication and writing skills, ability to respond to inquiries and requests promptly
Strong interpersonal skills, able to build authentic relationships easily
Self-motivated and goal-driven
Ability to set priorities, multitask, meet deadlines, and interact with a large team
Passionate about indie retail and a familiarity with Secretly Distribution labels a plus
Previous office, customer service and/or shipping & receiving experience a plus
Familiarity with Slack, Asana, and Microsoft a plus
SG Services, Inc. Benefits
Paid holidays including end of the year closure
Paid Time Off policy, which includes a separate Sick Days bank
401K with corporate matching
12 weeks for parental leave after birth or adoption paid at 100% of salary
Commuter Benefit
Volunteer Hours Matching Policy
Employee Assistance Program
Medical Health insurance covered at 100% for employee-only medical premiums
Dental & Vision insurance
Salary Bloomington, IN $42,500
All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, age, race, creed, color, religion, sex, marital status, affectional or sexual orientation, gender identity or expression, ancestry, nationality, or national origin.
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Status: Full-time
Hours: 40/week, Monday - Friday, 9 am-6 pm
Location: Bloomington, IN
Reports to: US Direct Sales & Account Manager
Company Summary: Secretly Distribution is a curated distribution company working globally with premiere independent labels and artists. We are headquartered in Bloomington, IN, with offices in Brooklyn, Chicago, London, and Los Angeles, and additional staff in Paris, Berlin, Amsterdam, and beyond. We work every day to support great art with transparency, creativity, expertise, and hard work.
Position Summary: Secretly Distribution seeks a full-time US Direct Account Coordinator rep to oversee a portion of our US physical indie account base. This role will be at the forefront of our US retailer and distributor partnerships with a strong focus on order fulfillment and customer service. They will work with our genre-spanning distributed label base to help shape sales expectations as well as to provide reporting and feedback throughout a campaign. As a point of contact to hundreds of indie accounts, this role will encompass all aspects of account coordination from product solicitation, orders, b2b assistance, and more.
Responsibilities:
Provide direct support to assigned US wholesale and retail accounts in regard to orders, product questions, returns/damages, and b2b assistance
Build and foster relations related to our assigned account base
Monitor and communicate expectations and campaign results for your accounts to labels
Create and maintain frequent newsletter solicitations to Retail & US Domestic accounts
Engage with labels and internal team to set sales expectations for new releases
Drive improvements for Retail B2B that increase efficiency across account base
The Ideal Candidate Demonstrates:
Strong communication and writing skills, ability to respond to inquiries and requests promptly
Strong interpersonal skills, able to build authentic relationships easily
Self-motivated and goal-driven
Ability to set priorities, multitask, meet deadlines, and interact with a large team
Passionate about indie retail and a familiarity with Secretly Distribution labels a plus
Previous office, customer service and/or shipping & receiving experience a plus
Familiarity with Slack, Asana, and Microsoft a plus
SG Services, Inc. Benefits
Paid holidays including end of the year closure
Paid Time Off policy, which includes a separate Sick Days bank
401K with corporate matching
12 weeks for parental leave after birth or adoption paid at 100% of salary
Commuter Benefit
Volunteer Hours Matching Policy
Employee Assistance Program
Medical Health insurance covered at 100% for employee-only medical premiums
Dental & Vision insurance
Salary Bloomington, IN $42,500
All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, age, race, creed, color, religion, sex, marital status, affectional or sexual orientation, gender identity or expression, ancestry, nationality, or national origin.
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