Customer Relationship Management Consultant
Praesto Consulting, San Diego, California, United States, 92189
Company Description
Praesto Consulting is a technology consultancy specializing in Customer Relationship Management (CRM) systems, Data and Insights, Enterprise Performance Management (EPM/CPM), Marketing, Business Process, and Strategy. Our team of experienced consultants has successfully delivered cutting-edge solutions, implemented major marketing systems, and provided real-time P&L insights to global corporations. With a strong focus on building trusted partnerships, we serve as advisors to leading organizations in Consumer Product Goods, Pharmaceuticals, and Manufacturing. At Praesto, we pride ourselves on having an exceptional team that consistently delivers value and exceeds customer expectations. The name Praesto, Latin for “to be outstanding,” reflects our commitment to excellence and integrity.
Role Description This is a full-time, hybrid role for a Customer Relationship Management (CRM) Consultant based in San Diego, CA, with the flexibility to work from home on occasion. The CRM Consultant will focus on delivering tailored CRM solutions to clients, providing expert advice on system configurations, and performing Salesforce.com administration tasks as required. Responsibilities include analyzing customer requirements, optimizing business processes, collaborating with cross-functional teams, and ensuring seamless integration of CRM systems. The consultant will also provide training and ongoing support to clients as needed.
Qualifications
Strong analytical skills to assess business needs and provide data-driven insights
Deep understanding of business processes, including sales, Service and marketing
Experience in consulting roles, showcasing excellent client management and communication abilities
Proficiency in one of Creatio, Salesforce, Oracle, MS Dynamics CRM solutions
Ability to work collaboratively in a hybrid work environment
Proven problem-solving capabilities and a solution-oriented mindset
Prior experience in Consumer Product Goods, Pharmaceuticals, or Manufacturing industries is a plus
Bachelor’s degree in Business, Information Systems, or a related field
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Role Description This is a full-time, hybrid role for a Customer Relationship Management (CRM) Consultant based in San Diego, CA, with the flexibility to work from home on occasion. The CRM Consultant will focus on delivering tailored CRM solutions to clients, providing expert advice on system configurations, and performing Salesforce.com administration tasks as required. Responsibilities include analyzing customer requirements, optimizing business processes, collaborating with cross-functional teams, and ensuring seamless integration of CRM systems. The consultant will also provide training and ongoing support to clients as needed.
Qualifications
Strong analytical skills to assess business needs and provide data-driven insights
Deep understanding of business processes, including sales, Service and marketing
Experience in consulting roles, showcasing excellent client management and communication abilities
Proficiency in one of Creatio, Salesforce, Oracle, MS Dynamics CRM solutions
Ability to work collaboratively in a hybrid work environment
Proven problem-solving capabilities and a solution-oriented mindset
Prior experience in Consumer Product Goods, Pharmaceuticals, or Manufacturing industries is a plus
Bachelor’s degree in Business, Information Systems, or a related field
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