The Onsite Manager serves as the main point of contact for our client’s workforce program, acting as the first resource for questions, challenges, and day-to-day operational needs. This role plays a central part in shaping a strong partnership with the client by aligning program goals with their business priorities and ensuring exceptional service delivery.
The Onsite Manager is responsible for the long‑term health and evolution of the program—guiding operational strategy, overseeing daily staffing activities, and monitoring performance metrics. By coordinating recruitment efforts, managing service outcomes, and fostering collaboration, the Onsite Manager ensures the continued success of the team and the account.
Key Responsibilities Client Engagement & Program Growth
Build strong working relationships with key contacts such as HR and Operations leaders, ensuring a deep understanding of the client’s culture, staffing needs, and expectations.
Maintain high levels of client satisfaction, demonstrated through performance reviews and survey results.
Participate in professional networks and industry groups to strengthen market presence and maintain industry awareness.
Prepare and deliver recurring performance updates to senior leadership.
Act as a brand representative and support initiatives that enhance the company’s reputation in the workforce solutions space.
Identify opportunities to expand services and increase account retention, including pricing and selling staffing solutions.
Stay informed about industry trends, competitive landscape, and client‑specific opportunities to clearly communicate the value of our services.
Drive continuous improvement by refining processes and meeting all agreed‑upon service‑level standards.
Serve as the escalation point for client‑side leadership—Procurement, HR, Operations—and resolve issues that affect the account or workforce.
Ensure all operational and contractual commitments are met.
Understand and apply program operating models to strengthen the client partnership.
Work with the client to define hiring strategies and workforce planning objectives.
Program Management & Operational Excellence
Monitor KPIs, SLAs, fill rates, and time‑to‑fill metrics to ensure program performance meets expectations.
Analyze data trends and prepare reporting that supports ongoing improvement.
Oversee credit requirements and ensure compliance with internal financial guidelines.
Develop growth and retention plans for existing accounts and new opportunities.
Support consistent communication, alignment, and issue resolution across the entire client program.
Qualifications
High school diploma or equivalent; at least five years of relevant experience required. Experience supervising teams within a service‑based business is strongly preferred.
Demonstrated history of improving customer satisfaction, increasing responsibilities, and building productive work relationships.
Strong written and verbal communication skills, both in individual and group settings.
Ability to guide and motivate a recruitment team in a fast‑moving environment.
Highly organized with strong prioritization and multitasking abilities.
Skilled in managing performance metrics and service expectations.
In‑depth understanding of recruitment practices and employment regulations.
Proficient in Microsoft Office and comfortable learning new systems.
Capable of developing policies, implementing procedures, and planning strategically.
Ability to inspire change, align teams around shared goals, and turn ideas into measurable results.
Why Join them? This is an exciting time to be part of our global organization. With more than 30,000 colleagues across 60+ countries, we are committed to creating better futures through their
Future@Work
strategy. They believe in empowering talent, supporting work‑life balance, and creating opportunities for growth across our network of globally recognized brands.
They prioritize people, encourage innovation, and foster a culture where diverse perspectives strengthen our impact. They offer extensive opportunities for development and learning, helping you build your skills while contributing to a shared mission.
Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared by a member of our team.
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The Onsite Manager is responsible for the long‑term health and evolution of the program—guiding operational strategy, overseeing daily staffing activities, and monitoring performance metrics. By coordinating recruitment efforts, managing service outcomes, and fostering collaboration, the Onsite Manager ensures the continued success of the team and the account.
Key Responsibilities Client Engagement & Program Growth
Build strong working relationships with key contacts such as HR and Operations leaders, ensuring a deep understanding of the client’s culture, staffing needs, and expectations.
Maintain high levels of client satisfaction, demonstrated through performance reviews and survey results.
Participate in professional networks and industry groups to strengthen market presence and maintain industry awareness.
Prepare and deliver recurring performance updates to senior leadership.
Act as a brand representative and support initiatives that enhance the company’s reputation in the workforce solutions space.
Identify opportunities to expand services and increase account retention, including pricing and selling staffing solutions.
Stay informed about industry trends, competitive landscape, and client‑specific opportunities to clearly communicate the value of our services.
Drive continuous improvement by refining processes and meeting all agreed‑upon service‑level standards.
Serve as the escalation point for client‑side leadership—Procurement, HR, Operations—and resolve issues that affect the account or workforce.
Ensure all operational and contractual commitments are met.
Understand and apply program operating models to strengthen the client partnership.
Work with the client to define hiring strategies and workforce planning objectives.
Program Management & Operational Excellence
Monitor KPIs, SLAs, fill rates, and time‑to‑fill metrics to ensure program performance meets expectations.
Analyze data trends and prepare reporting that supports ongoing improvement.
Oversee credit requirements and ensure compliance with internal financial guidelines.
Develop growth and retention plans for existing accounts and new opportunities.
Support consistent communication, alignment, and issue resolution across the entire client program.
Qualifications
High school diploma or equivalent; at least five years of relevant experience required. Experience supervising teams within a service‑based business is strongly preferred.
Demonstrated history of improving customer satisfaction, increasing responsibilities, and building productive work relationships.
Strong written and verbal communication skills, both in individual and group settings.
Ability to guide and motivate a recruitment team in a fast‑moving environment.
Highly organized with strong prioritization and multitasking abilities.
Skilled in managing performance metrics and service expectations.
In‑depth understanding of recruitment practices and employment regulations.
Proficient in Microsoft Office and comfortable learning new systems.
Capable of developing policies, implementing procedures, and planning strategically.
Ability to inspire change, align teams around shared goals, and turn ideas into measurable results.
Why Join them? This is an exciting time to be part of our global organization. With more than 30,000 colleagues across 60+ countries, we are committed to creating better futures through their
Future@Work
strategy. They believe in empowering talent, supporting work‑life balance, and creating opportunities for growth across our network of globally recognized brands.
They prioritize people, encourage innovation, and foster a culture where diverse perspectives strengthen our impact. They offer extensive opportunities for development and learning, helping you build your skills while contributing to a shared mission.
Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared by a member of our team.
#J-18808-Ljbffr