Admissions Sales Specialist
Advantage Behavioral Health, Cherry Hill, New Jersey, United States
The Admissions Sales Specialist is responsible for driving new client admissions by converting inbound inquiries, qualifying prospects, and guiding families through the decision‑making process. This role directly impacts census growth and revenue by effectively assessing clinical and financial eligibility, overcoming objections, and ensuring a seamless intake experience.
The position combines consultative sales, client relationship management, and cross‑functional coordination to maximize admissions while maintaining compliance and ethical standards.
Key Responsibilities Revenue & Conversion Focus
Own the full admissions sales cycle from initial inquiry through admission decision.
Conduct consultative needs assessments to determine clinical appropriateness and insurance eligibility.
Convert qualified inquiries into admitted clients while meeting or exceeding conversion targets.
Proactively follow up with all non‑converted inquiries to drive future admissions.
Maintain consistent outreach cadence to increase close rates and reduce lost opportunities.
Identify upsell or appropriate level‑of‑care opportunities based on clinical and insurance factors.
Screen all inbound inquiries using company criteria and compliance standards.
Accurately document lead activity and maintain real‑time updates in CRM and bed‑board systems.
Track and manage referral pipelines to maximize occupancy and minimize open beds.
Ensure ineligible prospects are warm‑referred to partner facilities to maintain referral relationships.
Relationship Development
Build strong rapport with families, patients, and referral sources to drive trust and urgency.
Maintain consistent communication with Outreach Coordinators to align on referral strategies.
Partner with Medical, Clinical, and Operations teams to expedite admissions and remove barriers.
Strengthen long‑term relationships with referral sources to increase recurring admissions.
Performance & Growth
Meet individual admissions and conversion KPIs.
Participate in ongoing sales training, objection‑handling development, and call reviews.
Assist in training new team members on admissions sales best practices.
Identify opportunities to improve intake workflows and increase conversion rates.
Consultative Selling
Customer Relationship Management
Negotiation
Adaptability in High‑Pressure Environments
Goal‑Oriented & Metrics‑Driven
Cross‑Functional Collaboration
Performance Metrics
Conversion Rate
Admissions Volume
Speed to Contact
Follow‑Up Compliance
Revenue Contribution
Documentation Accuracy & Compliance
Qualifications Education
High School Diploma or equivalent required
Associate’s Degree preferred
Experience
1‑4 years in healthcare admissions, inside sales, call center, or consultative sales environment
Experience working with insurance verification preferred
Knowledge of substance use treatment industry preferred
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The position combines consultative sales, client relationship management, and cross‑functional coordination to maximize admissions while maintaining compliance and ethical standards.
Key Responsibilities Revenue & Conversion Focus
Own the full admissions sales cycle from initial inquiry through admission decision.
Conduct consultative needs assessments to determine clinical appropriateness and insurance eligibility.
Convert qualified inquiries into admitted clients while meeting or exceeding conversion targets.
Proactively follow up with all non‑converted inquiries to drive future admissions.
Maintain consistent outreach cadence to increase close rates and reduce lost opportunities.
Identify upsell or appropriate level‑of‑care opportunities based on clinical and insurance factors.
Screen all inbound inquiries using company criteria and compliance standards.
Accurately document lead activity and maintain real‑time updates in CRM and bed‑board systems.
Track and manage referral pipelines to maximize occupancy and minimize open beds.
Ensure ineligible prospects are warm‑referred to partner facilities to maintain referral relationships.
Relationship Development
Build strong rapport with families, patients, and referral sources to drive trust and urgency.
Maintain consistent communication with Outreach Coordinators to align on referral strategies.
Partner with Medical, Clinical, and Operations teams to expedite admissions and remove barriers.
Strengthen long‑term relationships with referral sources to increase recurring admissions.
Performance & Growth
Meet individual admissions and conversion KPIs.
Participate in ongoing sales training, objection‑handling development, and call reviews.
Assist in training new team members on admissions sales best practices.
Identify opportunities to improve intake workflows and increase conversion rates.
Consultative Selling
Customer Relationship Management
Negotiation
Adaptability in High‑Pressure Environments
Goal‑Oriented & Metrics‑Driven
Cross‑Functional Collaboration
Performance Metrics
Conversion Rate
Admissions Volume
Speed to Contact
Follow‑Up Compliance
Revenue Contribution
Documentation Accuracy & Compliance
Qualifications Education
High School Diploma or equivalent required
Associate’s Degree preferred
Experience
1‑4 years in healthcare admissions, inside sales, call center, or consultative sales environment
Experience working with insurance verification preferred
Knowledge of substance use treatment industry preferred
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