Corporate nCino/Salesforce Product Designer
Glacier Ban, Spokane, Washington, United States, 99254
About The Role
Summary
As a part of the Customer Experience Team (CX), this position is a strategic partner that collaborates with the CRP Senior Product Manager‑Commercial Lending, business owners, and Agile teams to drive the evolution of Commercial Lending processes and the nCino Platform. It is a highly visible bank‑facing role involving detailed business requirement discovery, data and workflow analysis, and testing for nCino and Salesforce. The analyst independently leads discovery sessions with various business owners, drafts functional and technical requirements and acceptance criteria, works closely with the Product Manager to prioritize requirements for maximum business value, and assists in maintaining the product backlog. Acting as a key liaison between business best‑practice owners and Agile teams, the role ensures the delivery of high‑quality solutions that meet business requirements, supports design and process solutions, collaborates with development and testing teams on prioritization and feedback, and determines release readiness in alignment with schedule, scope, and budget constraints. The analyst stays up to date with nCino features to keep the lending platform competitive and aligned to business goals.
This is a Corporate position which may be located at an available bank division location across our nine‑state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY.
The entry rate for this position is $117,159.12 per year (calculated for Kalispell, MT) Click here to learn more about our bank divisions.
All compensation offers are analyzed individually and take into consideration multiple factors including geographic location, years of experience, and educational background.
Description
Identify business requirements by eliciting subject‑matter experts, stakeholders, and sponsor feedback at all levels. Elicitation includes interviews, document analysis, workshops, and workflow analysis. Conduct a detailed business analysis to create intuitive, visually appealing, user‑friendly designs including user flows, wireframes, and prototypes. Write functional and technical requirements, user stories, and acceptance criteria to guide system development and configuration.
Articulate design decisions to stakeholders and sponsors, presenting designs, explaining decisions based on nCino technical knowledge, and providing rationale for design choices. Collaborate with cross‑functional teams such as product management, development, and QA to ensure the product is delivered according to business requirements.
Perform process design/redesign, process improvement, workflow analysis, and data analysis for nCino and Salesforce. Work with subject‑matter experts and stakeholders at all organization levels to analyze processes, provide industry best practices, and make recommendations for management is possible as it relates to the nCino product.
Conduct validation and usability testing to ensure the product meets user needs and is easy to use. Validate developed results against business requirements, set up test scenarios, coordinate testing efforts, recruit participants, identify and resolve defects, and produce user procedures, process flow, and training materials.
Ensure team members and end users are trained on new enhancements and features. Collaborate with other teams to develop training materials, conduct sessions, and provide ongoing support directly or with admin and operations teams. Facilitate workshops, presentations, and training across all organization levels to promote business improvement and standardization efforts.
Governance: Adhere to and support the use of governance, security, and risk management practices.
Comply with all company policies and procedures and all applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Complete assigned online training courses and achieve a passing score by the due date.
About You Qualifications Education
Required.
Bachelor’s Degree in a business‑related discipline such as organizational management, marketing, finance, or information technology.
Experience
Required.
Minimum 5 years of nCino platform experience.
Required.
Minimum 5 years of experience in commercial lending, with demonstrated roles in lending, credit, or operations.
Preferred: Minimum 3 years of nCino or Salesforce implementation experience.
Preferred: Minimum 3 years of experience leading teams and/or mentoring peers.
Preferred: Minimum 1 year of nCino Quality Assurance or UAT testing experience.
Preferred: Experience writing User Stories/Requirements with Acceptance Criteria, managing risks and dependencies, and coordinating releases.
Preferred: Knowledge of Agile, ITIL, Scrum, SDLC, Waterfall Methodologies, and DevOps environments (Azure DevOps, Jira, GitHub, AutoRabbit).
Would an equivalent combination of relevant education and work experience be considered?
Yes
License/Certification
Preferred: One or more of the following Salesforce or nCino professional support and design certifications – Salesforce Administrator, nCino 101, nCino 201, etc.
Required Skills and Abilities
The ability to motivate or influence internal or external senior‑level professionals and to obtain cooperation and agreement on important outcomes via complex dialogues.
Demonstrated diplomacy, professionalism, solid leadership, and strong written and interpersonal communication skills, including the ability to present ideas in user‑friendly language.
Ability to communicate complex concepts with clarity and precision, tailoring messages for frontline users, managers, and executive leadership.
Proven problem‑solving, analytical, and technical skills to understand and identify business needs and to communicate needs to business units for acceptance and implementation.
Facilitate workshops to gain buy‑in across the organization for business improvement and process standardization efforts.
Build strong relationships with a customer‑oriented attitude and balance work and interaction with bank and corporate stakeholders.
Highly self‑motivated and directed.
Adapt to shifting priorities, demands, and timelines.
Prioritize and execute tasks in a high‑pressure environment with minimal supervision.
Work effectively in a collaborative team environment.
Maintain regular, reliable, and timely attendance.
Additional Requirements Travel Up to 10% travel required (e.g., 2 days/month) by automobile (driver and passenger), commercial airlines, rental vehicles, or public transportation. The employee must be able to drive and have proper licensing.
Working Conditions Environment:
Indoors, a climate‑controlled shared work area.
Noise Level:
Moderate noise; not extreme or excessive; within reasonable limits.
Lifting:
Sedentary work: Exerting up to 10 pounds of force occasionally; negligible force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Vision:
Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.
Physical Activities
Balancing:
Maintaining equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces – Infrequent.
Climbing:
Ascending or descending ladders, stairs, scaffolding, ramps, poles – Infrequent.
Crawling:
Moving on hands and knees or hands and feet – Infrequent.
Crouching:
Bending the body downward and forward – Infrequent.
Feeling:
Perceiving attributes of objects such as size and shape, temperature or texture by touching – Infrequent.
Fingering:
Picking, pinching, typing – Daily.
Grasping:
Applying pressure with the fingers and palm – Infrequent.
Kneeling:
Bending legs at the knee – Infrequent.
Lifting:
Raising objects from a lower to a higher position – Infrequent.
Pushing:
Using upper extremities to press with steady force – Infrequent.
Pulling:
Using upper extremities to draw, haul, or tug objects – Infrequent.
Repetitive Motion:
Making substantial movements of the wrists, hands, and/or fingers – Daily.
Stooping:
Bending body downward and forward by bending the spine – Infrequent.
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
#J-18808-Ljbffr
As a part of the Customer Experience Team (CX), this position is a strategic partner that collaborates with the CRP Senior Product Manager‑Commercial Lending, business owners, and Agile teams to drive the evolution of Commercial Lending processes and the nCino Platform. It is a highly visible bank‑facing role involving detailed business requirement discovery, data and workflow analysis, and testing for nCino and Salesforce. The analyst independently leads discovery sessions with various business owners, drafts functional and technical requirements and acceptance criteria, works closely with the Product Manager to prioritize requirements for maximum business value, and assists in maintaining the product backlog. Acting as a key liaison between business best‑practice owners and Agile teams, the role ensures the delivery of high‑quality solutions that meet business requirements, supports design and process solutions, collaborates with development and testing teams on prioritization and feedback, and determines release readiness in alignment with schedule, scope, and budget constraints. The analyst stays up to date with nCino features to keep the lending platform competitive and aligned to business goals.
This is a Corporate position which may be located at an available bank division location across our nine‑state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY.
The entry rate for this position is $117,159.12 per year (calculated for Kalispell, MT) Click here to learn more about our bank divisions.
All compensation offers are analyzed individually and take into consideration multiple factors including geographic location, years of experience, and educational background.
Description
Identify business requirements by eliciting subject‑matter experts, stakeholders, and sponsor feedback at all levels. Elicitation includes interviews, document analysis, workshops, and workflow analysis. Conduct a detailed business analysis to create intuitive, visually appealing, user‑friendly designs including user flows, wireframes, and prototypes. Write functional and technical requirements, user stories, and acceptance criteria to guide system development and configuration.
Articulate design decisions to stakeholders and sponsors, presenting designs, explaining decisions based on nCino technical knowledge, and providing rationale for design choices. Collaborate with cross‑functional teams such as product management, development, and QA to ensure the product is delivered according to business requirements.
Perform process design/redesign, process improvement, workflow analysis, and data analysis for nCino and Salesforce. Work with subject‑matter experts and stakeholders at all organization levels to analyze processes, provide industry best practices, and make recommendations for management is possible as it relates to the nCino product.
Conduct validation and usability testing to ensure the product meets user needs and is easy to use. Validate developed results against business requirements, set up test scenarios, coordinate testing efforts, recruit participants, identify and resolve defects, and produce user procedures, process flow, and training materials.
Ensure team members and end users are trained on new enhancements and features. Collaborate with other teams to develop training materials, conduct sessions, and provide ongoing support directly or with admin and operations teams. Facilitate workshops, presentations, and training across all organization levels to promote business improvement and standardization efforts.
Governance: Adhere to and support the use of governance, security, and risk management practices.
Comply with all company policies and procedures and all applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Complete assigned online training courses and achieve a passing score by the due date.
About You Qualifications Education
Required.
Bachelor’s Degree in a business‑related discipline such as organizational management, marketing, finance, or information technology.
Experience
Required.
Minimum 5 years of nCino platform experience.
Required.
Minimum 5 years of experience in commercial lending, with demonstrated roles in lending, credit, or operations.
Preferred: Minimum 3 years of nCino or Salesforce implementation experience.
Preferred: Minimum 3 years of experience leading teams and/or mentoring peers.
Preferred: Minimum 1 year of nCino Quality Assurance or UAT testing experience.
Preferred: Experience writing User Stories/Requirements with Acceptance Criteria, managing risks and dependencies, and coordinating releases.
Preferred: Knowledge of Agile, ITIL, Scrum, SDLC, Waterfall Methodologies, and DevOps environments (Azure DevOps, Jira, GitHub, AutoRabbit).
Would an equivalent combination of relevant education and work experience be considered?
Yes
License/Certification
Preferred: One or more of the following Salesforce or nCino professional support and design certifications – Salesforce Administrator, nCino 101, nCino 201, etc.
Required Skills and Abilities
The ability to motivate or influence internal or external senior‑level professionals and to obtain cooperation and agreement on important outcomes via complex dialogues.
Demonstrated diplomacy, professionalism, solid leadership, and strong written and interpersonal communication skills, including the ability to present ideas in user‑friendly language.
Ability to communicate complex concepts with clarity and precision, tailoring messages for frontline users, managers, and executive leadership.
Proven problem‑solving, analytical, and technical skills to understand and identify business needs and to communicate needs to business units for acceptance and implementation.
Facilitate workshops to gain buy‑in across the organization for business improvement and process standardization efforts.
Build strong relationships with a customer‑oriented attitude and balance work and interaction with bank and corporate stakeholders.
Highly self‑motivated and directed.
Adapt to shifting priorities, demands, and timelines.
Prioritize and execute tasks in a high‑pressure environment with minimal supervision.
Work effectively in a collaborative team environment.
Maintain regular, reliable, and timely attendance.
Additional Requirements Travel Up to 10% travel required (e.g., 2 days/month) by automobile (driver and passenger), commercial airlines, rental vehicles, or public transportation. The employee must be able to drive and have proper licensing.
Working Conditions Environment:
Indoors, a climate‑controlled shared work area.
Noise Level:
Moderate noise; not extreme or excessive; within reasonable limits.
Lifting:
Sedentary work: Exerting up to 10 pounds of force occasionally; negligible force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Vision:
Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.
Physical Activities
Balancing:
Maintaining equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces – Infrequent.
Climbing:
Ascending or descending ladders, stairs, scaffolding, ramps, poles – Infrequent.
Crawling:
Moving on hands and knees or hands and feet – Infrequent.
Crouching:
Bending the body downward and forward – Infrequent.
Feeling:
Perceiving attributes of objects such as size and shape, temperature or texture by touching – Infrequent.
Fingering:
Picking, pinching, typing – Daily.
Grasping:
Applying pressure with the fingers and palm – Infrequent.
Kneeling:
Bending legs at the knee – Infrequent.
Lifting:
Raising objects from a lower to a higher position – Infrequent.
Pushing:
Using upper extremities to press with steady force – Infrequent.
Pulling:
Using upper extremities to draw, haul, or tug objects – Infrequent.
Repetitive Motion:
Making substantial movements of the wrists, hands, and/or fingers – Daily.
Stooping:
Bending body downward and forward by bending the spine – Infrequent.
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
#J-18808-Ljbffr