(NEX NORFOLK) SALES ASSOCIATE - SHOES
Navy Exchange Service Command, Norfolk, Virginia, United States, 23500
Job Description - (NEX NORFOLK) SALES ASSOCIATE - SHOES
Job Number 260000F8
Primary Location NAVSTA Norfolk
Organization The pay range is $15.00 + based on experience.
Job Summary As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities Customer Service
Proactively engage and make a connection with customers.
Ask questions and listen to customers’ needs.
Direct customers to merchandise; inform them about upcoming events, promotions, mobile offers, STAR card.
Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
Organization
Maintain store appearance.
Sales
Cross‑sell products and know the layout of the store.
Make suggestions to customers on the latest trends and current promotions based on customer’s individual needs.
Upsell products.
Learn product features; keep up with the latest trends; leverage company tools and technology to confidently provide the customer with product knowledge/specs.
Use a Point‑of‑Sale system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and perform cash handling including counting money and returning accurate amounts to customer.
Complete various forms of paperwork, reports, and reconciliations.
Inventory
Be the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
Dependability
Adhere to assigned work schedule.
Perform accurate and complete follow‑through on work assignments.
Other duties as assigned.
Qualifications Product Knowledge
Basic knowledge of products merchandise.
Experience
Retail experience preferred but not required.
Communication Skills
Strong interpersonal and communication skills.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Effective communication with customers, peers, and management; telephone etiquette.
Mathematical Skills
Basic math functions such as addition, subtraction, multiplication, and division.
Reasoning Ability
Ability to multi‑task, remain attentive to customers, and be flexible to the needs of the business.
Work as part of a team and take initiative independent of direct supervision.
Physical Demands / Work Environment
Constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours.
May occasionally involve stooping, kneeling, crouching, and climbing ladders.
Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
Lifting at least 25 lbs. and up to 50 lbs. in some departments.
Work typically performed indoors but may be assigned outdoors depending upon location.
Other Skills
Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
Work Hours
Available to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.
Education
No experience required.
High school graduate or equivalent preferred.
#J-18808-Ljbffr
Job Number 260000F8
Primary Location NAVSTA Norfolk
Organization The pay range is $15.00 + based on experience.
Job Summary As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities Customer Service
Proactively engage and make a connection with customers.
Ask questions and listen to customers’ needs.
Direct customers to merchandise; inform them about upcoming events, promotions, mobile offers, STAR card.
Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
Organization
Maintain store appearance.
Sales
Cross‑sell products and know the layout of the store.
Make suggestions to customers on the latest trends and current promotions based on customer’s individual needs.
Upsell products.
Learn product features; keep up with the latest trends; leverage company tools and technology to confidently provide the customer with product knowledge/specs.
Use a Point‑of‑Sale system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and perform cash handling including counting money and returning accurate amounts to customer.
Complete various forms of paperwork, reports, and reconciliations.
Inventory
Be the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
Dependability
Adhere to assigned work schedule.
Perform accurate and complete follow‑through on work assignments.
Other duties as assigned.
Qualifications Product Knowledge
Basic knowledge of products merchandise.
Experience
Retail experience preferred but not required.
Communication Skills
Strong interpersonal and communication skills.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Effective communication with customers, peers, and management; telephone etiquette.
Mathematical Skills
Basic math functions such as addition, subtraction, multiplication, and division.
Reasoning Ability
Ability to multi‑task, remain attentive to customers, and be flexible to the needs of the business.
Work as part of a team and take initiative independent of direct supervision.
Physical Demands / Work Environment
Constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours.
May occasionally involve stooping, kneeling, crouching, and climbing ladders.
Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
Lifting at least 25 lbs. and up to 50 lbs. in some departments.
Work typically performed indoors but may be assigned outdoors depending upon location.
Other Skills
Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
Work Hours
Available to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.
Education
No experience required.
High school graduate or equivalent preferred.
#J-18808-Ljbffr