DoubleTree by Hilton Downtown South Bend
Catering Sales & Service Manager
Department:
Sales Reports To:
Director of Sales & Marketing Status:
Exempt (Full-Time)
Join Our Team At DoubleTree by Hilton Downtown South Bend, we pride ourselves on delivering exceptional hospitality experiences — from welcoming guests with our signature warm chocolate chip cookie to hosting seamless meetings and unforgettable events in our versatile downtown event spaces.
We are seeking a dynamic and detail-oriented
Catering Sales & Service Manager
to lead the planning, coordination, and execution of meetings, conferences, weddings, and social events within our hotel. This role is ideal for a hospitality professional who thrives on building relationships, driving revenue, and delivering exceptional service from contract to event completion.
Position Summary The Catering Sales & Service Manager is responsible for coordinating and supervising assigned group and catering business after the contract is secured through successful event execution. This individual ensures profitable operations while maintaining the highest quality standards and service levels.
This role serves as the primary liaison between clients and hotel departments to ensure flawless meetings and events, while actively soliciting new business, upselling services, and generating repeat clientele.
Key Responsibilities
Act as the main point of contact for clients from turnover through event completion
Contact clients within 24 hours of file turnover and maintain consistent follow‑up communication
Generate and distribute detailed Banquet Event Orders (BEOs) weekly to all departments
Collaborate closely with banquet, culinary, guest services, housekeeping, AV, engineering, and accounting teams to ensure seamless event execution
Maintain full knowledge of:
Meeting room setups and event space capabilities
Sleeping room configurations and guest room types
Hotel services and operational departments
Review and manage rooming lists, VIP lists, and event specifications
Manage the event calendar to optimize space utilization and maximize revenue
Maintain pricing integrity and proactively upsell menus and services
Be present and visible during events to assist staff and ensure client satisfaction
Solicit new accounts and maintain strong relationships with existing clients to generate repeat business
Plan and execute holiday and special events in partnership with the Director of Sales & Marketing
Participate in Manager on Duty (M.O.D.) coverage as scheduled
Utilize client feedback to enhance service quality and operational excellence
Qualifications Education & Experience
Minimum of 2 years of progressive hotel or related hospitality experience OR
4-year college degree in Hospitality, Business, or related field OR
College degree with at least 1 year of related experience
Proficiency in Windows, Microsoft Office (Word, Excel), and hotel sales systems
Skills & Competencies
Strong written and verbal communication skills
Exceptional organization and multitasking abilities
Proven ability to upsell and drive revenue
Strong problem‑solving and decision‑making skills
Ability to maintain confidentiality
Service‑oriented mindset with a professional and polished appearance
Ability to work flexible hours, including evenings and weekends as needed
Physical Requirements
Ability to work flexible and extended hours based on event schedules
Medium work: Exerting up to 50 pounds occasionally and/or 20 pounds frequently
Join DoubleTree by Hilton Downtown South Bend
Be part of a globally recognized Hilton brand
Work in a vibrant downtown location connected to premier meeting and event spaces
Opportunity to impact guest experiences and drive revenue growth
Collaborative, service‑focused team environment
Career growth opportunities within Hilton
If you are passionate about hospitality, relationship‑building, and executing exceptional events, we invite you to apply and become part of our award‑winning team.
We're anequal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr
Sales Reports To:
Director of Sales & Marketing Status:
Exempt (Full-Time)
Join Our Team At DoubleTree by Hilton Downtown South Bend, we pride ourselves on delivering exceptional hospitality experiences — from welcoming guests with our signature warm chocolate chip cookie to hosting seamless meetings and unforgettable events in our versatile downtown event spaces.
We are seeking a dynamic and detail-oriented
Catering Sales & Service Manager
to lead the planning, coordination, and execution of meetings, conferences, weddings, and social events within our hotel. This role is ideal for a hospitality professional who thrives on building relationships, driving revenue, and delivering exceptional service from contract to event completion.
Position Summary The Catering Sales & Service Manager is responsible for coordinating and supervising assigned group and catering business after the contract is secured through successful event execution. This individual ensures profitable operations while maintaining the highest quality standards and service levels.
This role serves as the primary liaison between clients and hotel departments to ensure flawless meetings and events, while actively soliciting new business, upselling services, and generating repeat clientele.
Key Responsibilities
Act as the main point of contact for clients from turnover through event completion
Contact clients within 24 hours of file turnover and maintain consistent follow‑up communication
Generate and distribute detailed Banquet Event Orders (BEOs) weekly to all departments
Collaborate closely with banquet, culinary, guest services, housekeeping, AV, engineering, and accounting teams to ensure seamless event execution
Maintain full knowledge of:
Meeting room setups and event space capabilities
Sleeping room configurations and guest room types
Hotel services and operational departments
Review and manage rooming lists, VIP lists, and event specifications
Manage the event calendar to optimize space utilization and maximize revenue
Maintain pricing integrity and proactively upsell menus and services
Be present and visible during events to assist staff and ensure client satisfaction
Solicit new accounts and maintain strong relationships with existing clients to generate repeat business
Plan and execute holiday and special events in partnership with the Director of Sales & Marketing
Participate in Manager on Duty (M.O.D.) coverage as scheduled
Utilize client feedback to enhance service quality and operational excellence
Qualifications Education & Experience
Minimum of 2 years of progressive hotel or related hospitality experience OR
4-year college degree in Hospitality, Business, or related field OR
College degree with at least 1 year of related experience
Proficiency in Windows, Microsoft Office (Word, Excel), and hotel sales systems
Skills & Competencies
Strong written and verbal communication skills
Exceptional organization and multitasking abilities
Proven ability to upsell and drive revenue
Strong problem‑solving and decision‑making skills
Ability to maintain confidentiality
Service‑oriented mindset with a professional and polished appearance
Ability to work flexible hours, including evenings and weekends as needed
Physical Requirements
Ability to work flexible and extended hours based on event schedules
Medium work: Exerting up to 50 pounds occasionally and/or 20 pounds frequently
Join DoubleTree by Hilton Downtown South Bend
Be part of a globally recognized Hilton brand
Work in a vibrant downtown location connected to premier meeting and event spaces
Opportunity to impact guest experiences and drive revenue growth
Collaborative, service‑focused team environment
Career growth opportunities within Hilton
If you are passionate about hospitality, relationship‑building, and executing exceptional events, we invite you to apply and become part of our award‑winning team.
We're anequal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr