3–5+ years of experience in sales support, sales enablement, with a strong background in sales and call center environments.
Proven ability to influence without authority and partner effectively across multiple functions and teams.
Strong communication skills with the ability to engage frontline associates and leaders.
Comfort working in a fast-paced, seasonal business with shifting priorities.
Preferred:
Experience working with virtual or hybrid sales teams.
Experience supporting sales trainers, teams, and retail environments.
Familiarity with sales enablement tools or performance measurement frameworks.
Core Responsibilities
Execution & Enhancement:
Drive the effective rollout of existing enablement strategies. Report back to the team on enhancements to training details and tactics. Tactical Support:
Provide daily, hands‑on support to Concentrix trainers and leads. Coaching:
Engage managers, trainers, and agent teams to improve product knowledge and sales techniques. Experiential Learning:
Prioritize role‑playing and in‑person training. Every day must include an opportunity for real‑time coaching or situational practice to support continuous learning. Cross‑Functional Collaboration:
Partner with Service Design and Concierge Performance Teams to align enablement efforts with workflows, staffing models, and operational realities. Daily Operations & Activities
A typical day should focus on maintaining energy and reinforcing skills: Morning Briefs:
Reiterate key priorities, communicate pricing and/or product updates, and work with managers to build agent confidence. Manager Coaching:
Scheduled sessions covering product specs, sales tactics, and relationship management. Collaborate with Performance Managers on "Minute Performance Moments": Quick-win incentives for hitting milestones to maintain engagement during downtime. Training Module Ideas
Deep Dives:
Real-time pricing updates (e.g., "Full Service" specifics). Call Audits:
Group reviews of recorded calls to critique and improve performance. Active Role-Play:
Scenarios catered to current agent needs or common hurdles. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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Execution & Enhancement:
Drive the effective rollout of existing enablement strategies. Report back to the team on enhancements to training details and tactics. Tactical Support:
Provide daily, hands‑on support to Concentrix trainers and leads. Coaching:
Engage managers, trainers, and agent teams to improve product knowledge and sales techniques. Experiential Learning:
Prioritize role‑playing and in‑person training. Every day must include an opportunity for real‑time coaching or situational practice to support continuous learning. Cross‑Functional Collaboration:
Partner with Service Design and Concierge Performance Teams to align enablement efforts with workflows, staffing models, and operational realities. Daily Operations & Activities
A typical day should focus on maintaining energy and reinforcing skills: Morning Briefs:
Reiterate key priorities, communicate pricing and/or product updates, and work with managers to build agent confidence. Manager Coaching:
Scheduled sessions covering product specs, sales tactics, and relationship management. Collaborate with Performance Managers on "Minute Performance Moments": Quick-win incentives for hitting milestones to maintain engagement during downtime. Training Module Ideas
Deep Dives:
Real-time pricing updates (e.g., "Full Service" specifics). Call Audits:
Group reviews of recorded calls to critique and improve performance. Active Role-Play:
Scenarios catered to current agent needs or common hurdles. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
#J-18808-Ljbffr