Overview
Responsible for accurately processing new orders, preparing customer and representative correspondence, and resolving customer issues to ensure satisfaction. This role requires strong self‑direction, attention to detail, and organizational skills. The position reports directly to the Order Management Supervisor. This is a hybrid position requiring 2‑3 days in the office per week.
Essential Duties and Responsibilities
Product configurations and required options
Ensure all necessary documentation (PO, Project Information Sheet, Credit Application) is attached for contract review
Manage Cyberselect Queue and email inboxes for order processing on a First‑In/First‑Out (FIFO) basis
Communicate effectively with representatives and customers regarding order status, shipping information, and change requests
Maintain the Lead Time Quote Log for Order Processing Department and executive management review
Process shipping quote requests in coordination with the Traffic Department and manage re‑consignment requests as needed
Provide tracking information and shipment updates as required
Develop and maintain professional relationships with internal and external stakeholders, including BOM Configuration, Applications, STULZ Representatives, End‑Site Users, Regional Sales Managers, Key Account Managers, Shipping, Carriers, Accounting, Engineering, Purchasing, and Planning
Attend operation calls and answer external customer calls as a representative of STULZ with proper follow‑up directives
Attend and answer internal calls as a representative for the Client Services team
Create, maintain, and update project tracking systems – Trello, Excel, MS Project
Input data into 3rd party sites – e.g., Compass – client requirement for project close‑out
Assist in the preparation of regularly scheduled reports – external and internal requirements
Order confirmations & scheduling tasks
Perform additional duties as assigned to ensure excellent customer service
Other duties as deemed necessary
Qualifications
Strong attention to detail and ability to perform essential duties to a high standard
Excellent customer relations, verbal, and written communication skills
Education, Experience & Skills
High school diploma or equivalent required
2‑5 years of experience in order processing or a related field
Familiarity with standard concepts, practices, and procedures in customer service and order processing
Certificates, Licenses, Registrations
N/A
Required Skills
Typing speed of 45‑55 WPM
Ability to follow and give written and verbal instructions in English
Effective communication skills with coworkers and customers
Strong multitasking abilities to meet daily objectives
Basic proficiency in Microsoft Excel and Word, including understanding of basic Excel formulas
Preferred Skills
Self‑motivated and self‑directed
Excellent organizational skills
Detail‑oriented
Proficient in Microsoft Outlook, Word, and Excel
SAP experience preferred
Physical Requirements and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, stand, use hands to finger, reach with hands and arms, stoop, and talk or hear. Occasional lifting may be required but should not exceed 25 pounds without additional support. Specific vision ability required by this job includes close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly exposed to an office environment in a manufacturing plant. The noise level in the plant environment is moderate.
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Essential Duties and Responsibilities
Product configurations and required options
Ensure all necessary documentation (PO, Project Information Sheet, Credit Application) is attached for contract review
Manage Cyberselect Queue and email inboxes for order processing on a First‑In/First‑Out (FIFO) basis
Communicate effectively with representatives and customers regarding order status, shipping information, and change requests
Maintain the Lead Time Quote Log for Order Processing Department and executive management review
Process shipping quote requests in coordination with the Traffic Department and manage re‑consignment requests as needed
Provide tracking information and shipment updates as required
Develop and maintain professional relationships with internal and external stakeholders, including BOM Configuration, Applications, STULZ Representatives, End‑Site Users, Regional Sales Managers, Key Account Managers, Shipping, Carriers, Accounting, Engineering, Purchasing, and Planning
Attend operation calls and answer external customer calls as a representative of STULZ with proper follow‑up directives
Attend and answer internal calls as a representative for the Client Services team
Create, maintain, and update project tracking systems – Trello, Excel, MS Project
Input data into 3rd party sites – e.g., Compass – client requirement for project close‑out
Assist in the preparation of regularly scheduled reports – external and internal requirements
Order confirmations & scheduling tasks
Perform additional duties as assigned to ensure excellent customer service
Other duties as deemed necessary
Qualifications
Strong attention to detail and ability to perform essential duties to a high standard
Excellent customer relations, verbal, and written communication skills
Education, Experience & Skills
High school diploma or equivalent required
2‑5 years of experience in order processing or a related field
Familiarity with standard concepts, practices, and procedures in customer service and order processing
Certificates, Licenses, Registrations
N/A
Required Skills
Typing speed of 45‑55 WPM
Ability to follow and give written and verbal instructions in English
Effective communication skills with coworkers and customers
Strong multitasking abilities to meet daily objectives
Basic proficiency in Microsoft Excel and Word, including understanding of basic Excel formulas
Preferred Skills
Self‑motivated and self‑directed
Excellent organizational skills
Detail‑oriented
Proficient in Microsoft Outlook, Word, and Excel
SAP experience preferred
Physical Requirements and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, stand, use hands to finger, reach with hands and arms, stoop, and talk or hear. Occasional lifting may be required but should not exceed 25 pounds without additional support. Specific vision ability required by this job includes close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly exposed to an office environment in a manufacturing plant. The noise level in the plant environment is moderate.
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