Field Service Representative (Elkridge, MD)
Solventum Corporation, Elkridge, Maryland, United States, 21075
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our privacy policy applies to any personal information you submit. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Field Service Representative I (Elkridge, MD) (Solventum) 3M Health Care is now Solventum. At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game‑changing innovations at the intersection of health, material, and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people and their wellbeing are at the heart of every scientific advancement we pursue.
The Impact You’ll Make in this Role This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting‑edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations using a company‑provided vehicle. As a Field Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Supporting customers to include patients and hospital staff on a regular basis providing superior customer service with customer‑centric solutions
Executing timely and accurate order management using company‑issued computers and electronic equipment for accurate documentation and record keeping
Obtaining and evaluating all information regarding service and product inquiries and providing prompt responses and appropriate follow‑up. Gathering customer feedback, responding and/or escalating to management as appropriate
Assisting customers in the research and due diligence searches for missing and misplaced medical equipment within customer locations or the service environment
Safely operating a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position
Preparing best‑in‑class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery
Organizing and executing assigned work tasks to effectively and efficiently meet customer expected timeframes for service
Tracking inventory control on assets, parts, disposables, and supplies. Contacting customers regarding coordination of delivery and retrieval return of products
Accurately preparing, picking, packing, shipping and receiving inbound and outbound shipments using third‑party partners; loading and unloading medical equipment from company vehicles
Following all work and safety instructions and conforming to company and departmental policies and procedures. Maintaining a clean, orderly and safe working environment
Company Vehicle This position requires driving a company vehicle, which will require pre‑employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.
Your Skills And Expertise To set you up for success in this role from day one, Solventum requires at a minimum the following qualifications:
High School Diploma, GED or higher
Requires a minimum of one year of work experience in a customer‑facing or service‑related field
Current, valid driver’s license
Additional qualifications that could help you succeed even further in this role include:
Ability to work a non‑traditional work schedule, which may include extended hours, evenings, weekends, and on‑call duties
Ability to meet the physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
Experience with Microsoft Office and iOS applications
Demonstrated ability to communicate effectively, both verbally and in writing, as well as demonstrated time‑management and prioritization skills
Additional Requirements In this role, you may be required to enter healthcare or other third‑party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. To respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third‑party facilities requiring the prerequisites to entry.
Work location Onsite In‑Service Territory
Travel May include up to 10% domestic travel (including potential for meetings or other business functions that require commercial air travel).
Relocation Assistance Relocation is not authorized.
Legal Authorization Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well‑being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in… (content continues). Applicable to U.S. applicants only: the expected compensation range for this position is $43,920 – $60,390, which includes base pay plus variable incentive pay, if eligible. This range represents a good‑faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (medical, dental and vision, health savings accounts, flexible spending accounts, disability benefits, life insurance, voluntary benefits, paid absences and retirement benefits, etc.).
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Important Notice Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Email Communications Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com.
Equal Opportunity Employer Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Application Requirements Please note: your application may not be considered if you do not provide your education and work history, either by uploading a resume or entering the information into the application fields directly.
Terms of Use Carefully read these terms of use before using this website and application for a job at Solventum. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
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Job Description Field Service Representative I (Elkridge, MD) (Solventum) 3M Health Care is now Solventum. At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game‑changing innovations at the intersection of health, material, and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people and their wellbeing are at the heart of every scientific advancement we pursue.
The Impact You’ll Make in this Role This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting‑edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations using a company‑provided vehicle. As a Field Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Supporting customers to include patients and hospital staff on a regular basis providing superior customer service with customer‑centric solutions
Executing timely and accurate order management using company‑issued computers and electronic equipment for accurate documentation and record keeping
Obtaining and evaluating all information regarding service and product inquiries and providing prompt responses and appropriate follow‑up. Gathering customer feedback, responding and/or escalating to management as appropriate
Assisting customers in the research and due diligence searches for missing and misplaced medical equipment within customer locations or the service environment
Safely operating a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position
Preparing best‑in‑class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery
Organizing and executing assigned work tasks to effectively and efficiently meet customer expected timeframes for service
Tracking inventory control on assets, parts, disposables, and supplies. Contacting customers regarding coordination of delivery and retrieval return of products
Accurately preparing, picking, packing, shipping and receiving inbound and outbound shipments using third‑party partners; loading and unloading medical equipment from company vehicles
Following all work and safety instructions and conforming to company and departmental policies and procedures. Maintaining a clean, orderly and safe working environment
Company Vehicle This position requires driving a company vehicle, which will require pre‑employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.
Your Skills And Expertise To set you up for success in this role from day one, Solventum requires at a minimum the following qualifications:
High School Diploma, GED or higher
Requires a minimum of one year of work experience in a customer‑facing or service‑related field
Current, valid driver’s license
Additional qualifications that could help you succeed even further in this role include:
Ability to work a non‑traditional work schedule, which may include extended hours, evenings, weekends, and on‑call duties
Ability to meet the physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
Experience with Microsoft Office and iOS applications
Demonstrated ability to communicate effectively, both verbally and in writing, as well as demonstrated time‑management and prioritization skills
Additional Requirements In this role, you may be required to enter healthcare or other third‑party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. To respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third‑party facilities requiring the prerequisites to entry.
Work location Onsite In‑Service Territory
Travel May include up to 10% domestic travel (including potential for meetings or other business functions that require commercial air travel).
Relocation Assistance Relocation is not authorized.
Legal Authorization Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well‑being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in… (content continues). Applicable to U.S. applicants only: the expected compensation range for this position is $43,920 – $60,390, which includes base pay plus variable incentive pay, if eligible. This range represents a good‑faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (medical, dental and vision, health savings accounts, flexible spending accounts, disability benefits, life insurance, voluntary benefits, paid absences and retirement benefits, etc.).
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Important Notice Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Email Communications Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com.
Equal Opportunity Employer Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Application Requirements Please note: your application may not be considered if you do not provide your education and work history, either by uploading a resume or entering the information into the application fields directly.
Terms of Use Carefully read these terms of use before using this website and application for a job at Solventum. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
#J-18808-Ljbffr