Job Description
Pay Range: $49.31hr - $54.31hr
Requirement / Must Have
Bachelor’s degree in Business, Analytics, Communications, or related field, or equivalent professional experience.
Experience in program management, project management, customer success, marketing, or related roles.
Strong ability to manage multiple initiatives with varying complexity and priorities.
Experience working with global customer support organizations and cross‑functional teams.
Strong communication and stakeholder management skills.
Understanding of agile development, CI/CD pipelines, and release management tools such as Jira, Confluence, and Git.
Experience implementing quality assurance programs and analyzing customer feedback.
Ability to adapt working hours to meet global business needs and travel as required.
Experience
Experience supporting customer experience operations or launch readiness initiatives.
Background in customer success, program or project management, marketing or communications, and analytical disciplines.
Proven experience managing relationships with internal stakeholders and external partners.
Responsibilities
Serve as the liaison across CX and cross‑functional teams to support global programs and operational readiness.
Build strong working relationships with Global Customer Support, Product, Engineering, Marketing, Program Management, Legal, Operations, and Corporate Communications.
Support CX launch preparation activities including product releases, regional launches, partner integrations, and promotional campaigns.
Translate end‑to‑end customer launch experiences into effective support materials for internal teams and external partners.
Develop and continuously improve global CX launch readiness processes, frameworks, tooling, and performance measurements.
Implement quality assessment programs to evaluate support performance and identify coaching opportunities.
Analyze customer feedback to identify trends and recommend operational improvements.
Monitor and optimize key customer journeys from pre‑launch through post‑launch support.
Partner with Instructional Design teams to ensure training materials align with product updates and best practices.
Drive transparency and collaboration across teams to ensure successful launch enablement.
Skills
Program and project management
Customer experience operations
Stakeholder collaboration
Quality assurance and customer feedback analysis
Agile methodologies
Jira, Confluence, Git
Process optimization
Communication and relationship management
Qualification and Education
Bachelor’s degree in a related field or equivalent professional experience.
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Requirement / Must Have
Bachelor’s degree in Business, Analytics, Communications, or related field, or equivalent professional experience.
Experience in program management, project management, customer success, marketing, or related roles.
Strong ability to manage multiple initiatives with varying complexity and priorities.
Experience working with global customer support organizations and cross‑functional teams.
Strong communication and stakeholder management skills.
Understanding of agile development, CI/CD pipelines, and release management tools such as Jira, Confluence, and Git.
Experience implementing quality assurance programs and analyzing customer feedback.
Ability to adapt working hours to meet global business needs and travel as required.
Experience
Experience supporting customer experience operations or launch readiness initiatives.
Background in customer success, program or project management, marketing or communications, and analytical disciplines.
Proven experience managing relationships with internal stakeholders and external partners.
Responsibilities
Serve as the liaison across CX and cross‑functional teams to support global programs and operational readiness.
Build strong working relationships with Global Customer Support, Product, Engineering, Marketing, Program Management, Legal, Operations, and Corporate Communications.
Support CX launch preparation activities including product releases, regional launches, partner integrations, and promotional campaigns.
Translate end‑to‑end customer launch experiences into effective support materials for internal teams and external partners.
Develop and continuously improve global CX launch readiness processes, frameworks, tooling, and performance measurements.
Implement quality assessment programs to evaluate support performance and identify coaching opportunities.
Analyze customer feedback to identify trends and recommend operational improvements.
Monitor and optimize key customer journeys from pre‑launch through post‑launch support.
Partner with Instructional Design teams to ensure training materials align with product updates and best practices.
Drive transparency and collaboration across teams to ensure successful launch enablement.
Skills
Program and project management
Customer experience operations
Stakeholder collaboration
Quality assurance and customer feedback analysis
Agile methodologies
Jira, Confluence, Git
Process optimization
Communication and relationship management
Qualification and Education
Bachelor’s degree in a related field or equivalent professional experience.
#J-18808-Ljbffr