Overview
Job Title:
Customer Service Representative Location:
Toms River, NJ Type:
Contract Compensation:
$20.00 hourly Contractor Work Model:
Onsite Hours:
8:00 AM-5:00 PM | Monday-Friday
Responsibilities
Process customer orders by phone, email, and fax using a computerized system
Set up new customer accounts and update existing account information
Provide price quotes and assist customers with order placement
Resolve customer issues related to pricing, billing, shipments, credits, and returns (RMA)
Work with Accounting to address invoice questions and deductions
Coordinate with Production, Purchasing, Shipping, Quality, Lab, and Engineering to track orders and answer customer questions
Maintain strong customer and distributor relationships through prompt and professional communication
Report product complaints to management and help initiate corrective actions
Ensure compliance with domestic and international trade regulations
Prepare and process required documentation (invoices, packing slips, export paperwork, Country of Origin forms, etc.)
Process and manage export orders
Follow department procedures to meet quality standards
Qualifications
High School Diploma and 3+ years experience in customer service over the phone
Must be available to work ASAP until August 2026
Must be computer literate
Must have excellent listening and communication skills and be well organized
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Customer Service Representative Location:
Toms River, NJ Type:
Contract Compensation:
$20.00 hourly Contractor Work Model:
Onsite Hours:
8:00 AM-5:00 PM | Monday-Friday
Responsibilities
Process customer orders by phone, email, and fax using a computerized system
Set up new customer accounts and update existing account information
Provide price quotes and assist customers with order placement
Resolve customer issues related to pricing, billing, shipments, credits, and returns (RMA)
Work with Accounting to address invoice questions and deductions
Coordinate with Production, Purchasing, Shipping, Quality, Lab, and Engineering to track orders and answer customer questions
Maintain strong customer and distributor relationships through prompt and professional communication
Report product complaints to management and help initiate corrective actions
Ensure compliance with domestic and international trade regulations
Prepare and process required documentation (invoices, packing slips, export paperwork, Country of Origin forms, etc.)
Process and manage export orders
Follow department procedures to meet quality standards
Qualifications
High School Diploma and 3+ years experience in customer service over the phone
Must be available to work ASAP until August 2026
Must be computer literate
Must have excellent listening and communication skills and be well organized
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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