Sr. Customer Service Representative
C.H. Guenther & Son, Inc., San Antonio, Texas, United States, 78208
C.H. Guenther & Son and its operating groups, subsidiaries and affiliates, (“the Company”) are committed to protecting the privacy and security of personal information of all individuals including job applicants.
The Company collects personal information of job applicants in connection with its recruitment and hiring activities.
The Company does not sell or otherwise disclose this personal information for monetary consideration or a business purpose to any third parties.For additional information regarding our privacy policies please visit chg.com or click the links below:**By closing this message box you are acknowledging that you have read and understood the above Privacy Notice and information contained therein.**Sr. Customer Service Representative page is loaded## Sr. Customer Service Representativelocations:
San Antonio, TX (CH Guenther)time type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R818737At C.H. Guenther we pride ourselves on being customer focused. The Sr. Customer Service Representative is responsible for engaging with customers on behalf of the company while providing a positive experience. The Sr. Customer Service Representative is responsible for managing customer accounts and will act as liaison to provide product information to resolve issues with accuracy and efficiency. In addition, they will support the business by leading internal service meetings and providing service data for leadership.**Duties and Responsibilities:*** Responsible for managing daily customer service operations including order processing, order management, customer emails, price discrepancies, customer claims and tracking shipments.* Provide Marketing and Sales support; strategize with internal departments to identify customer needs to achieve high performing goals.* Collaborate with multiple internal departments; Distribution, Marketing, Sales Research & Development, Accounting, to manage sales orders and resolve issues in a timely manner.* Balance inventory levels amongst multiple production facilities to meet customer case fill rates.* Answer consumer phone calls while providing product knowledge to resolve inquiries.
Utilize specification sheets through website portal.* Manage customer portals, new order requests, order confirmations, order shortage notifications, cancellations and changes.* Lead internal service meetings; define root cause and corrective actions to service disruptions.* Oversee the customer incident process in collaboration with the Quality team.* Facilitate documentation workflow, coach customer service team on policies and procedures.* Prepare and analyze service level reports, present to customers during business reviews.* Perform other duties as required.**Minimum Job Requirements:****Education/Certifications:*** Must have at least a high school diploma or the equivalent. A college degree is preferred.**Experience:*** Must have at least three years of customer service experience; 5 years preferred.
Previous experience in Manufacturing or Operations a plus.**Knowledge, Skills and Abilities:*** Must have knowledge of customer service principles and practices to elevate customer experience.* Must have critical thinking and problem-solving skills to resolve escalated customer issues.* Must have organizational and initiative ability for time management; adapt to fast-paced environments.* Must have ability to communicate in a clear, concise professional manner while being an active listener to provide accurate information both internally and externally.* Must have ability to analyze and interpret daily reports.* Must have experience using ERP systems; experience with SAP preferred.* Must have strong skills with Microsoft Office, Word, Excel, PowerPoint, SharePoint.**Supervisory Responsibilities:*** Work requires functioning as a team leader.**Working Conditions and Physical Effort:*** Light physical effort required such as standing, sitting, and walking in and around the office; reaching, climbing and kneeling as needed; utilizing fine dexterity, the ability to see, hear, and communication with colleagues as well as others by utilizing professional etiquette.* Work environment involves light exposure to physical risks such as working around mechanical, chemical and electrical hazards.* Personal protective equipment, as defined by C.H. Guenther and Son, will be provided.**Expectations:*** Will demonstrate, promote and exemplify the Company’s Core ValuesAt C.H. Guenther, we value transparency in compensation. By providing the salary range for this role, we aim to promote fairness and help candidates make informed choices about their career. The salary range for this role is:$24.42 - $40.92Actual compensation may vary based on job-related knowledge, skills, and experience, as well as geographic location.**C.H. Guenther & Son will never offer or pay a wage or salary that is not compliant with applicable local, state, or federal pay laws, including minimum salary thresholds.**We also offer a variety of benefits, including health and disability insurance, retirement savings options, flexible spending accounts, employee assistance programs, educational assistance, parental leave, paid time off, and company-paid holidays.For additional information about our company, go to www.chg.com.C.H. Guenther & Son and its subsidiaries are E-Verify participating employers.All offers of employment are contingent upon successful completion of the pre-employment screening process which includes a drug screen and review of criminal background and other records as required.AA/EEO/Drug-Free Employerlocations:
San Antonio, TX (CH Guenther)time type:
Full timeposted on:
Posted 21 Days AgoC.H. Guenther is a growing, privately owned corporation that has delivered high quality products, traditional flavors and our just “baked from scratch” taste since 1851. We are a leading supplier of baked and frozen food products; appetizers, snacks and soups; gravies, sauces and seasonings; biscuits and more for foodservice and consumer markets in North America and Europe. Our well-loved retail brands such as Pioneer, White Wings, Sun-Bird and Cuisine Adventures have been included at family meals for generations.With a relentless pursuit of excellence, we develop innovative food solutions and create sustainable value for our people, our customers, and our communities.
We accomplish this by deploying best in class capabilities and being an employer of choice.We strive for high-performance, with a positive attitude in all that we do. We are results driven, communicate openly and honestly, value diversity and foster long-term relationships. Our leaders are committed to nurturing our diverse talent, their ideas, and unique perspectives.
We strive to harness the full potential of our most important resource – our people.Our heritage is driven by our commitment to the core values of integrity/respect, empowerment, accountability, collaboration, and agility. Our vision is to nourish society as a transformational leader in the future of food.Join us in our purpose to create memorable moments through the power of food! #J-18808-Ljbffr
The Company collects personal information of job applicants in connection with its recruitment and hiring activities.
The Company does not sell or otherwise disclose this personal information for monetary consideration or a business purpose to any third parties.For additional information regarding our privacy policies please visit chg.com or click the links below:**By closing this message box you are acknowledging that you have read and understood the above Privacy Notice and information contained therein.**Sr. Customer Service Representative page is loaded## Sr. Customer Service Representativelocations:
San Antonio, TX (CH Guenther)time type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R818737At C.H. Guenther we pride ourselves on being customer focused. The Sr. Customer Service Representative is responsible for engaging with customers on behalf of the company while providing a positive experience. The Sr. Customer Service Representative is responsible for managing customer accounts and will act as liaison to provide product information to resolve issues with accuracy and efficiency. In addition, they will support the business by leading internal service meetings and providing service data for leadership.**Duties and Responsibilities:*** Responsible for managing daily customer service operations including order processing, order management, customer emails, price discrepancies, customer claims and tracking shipments.* Provide Marketing and Sales support; strategize with internal departments to identify customer needs to achieve high performing goals.* Collaborate with multiple internal departments; Distribution, Marketing, Sales Research & Development, Accounting, to manage sales orders and resolve issues in a timely manner.* Balance inventory levels amongst multiple production facilities to meet customer case fill rates.* Answer consumer phone calls while providing product knowledge to resolve inquiries.
Utilize specification sheets through website portal.* Manage customer portals, new order requests, order confirmations, order shortage notifications, cancellations and changes.* Lead internal service meetings; define root cause and corrective actions to service disruptions.* Oversee the customer incident process in collaboration with the Quality team.* Facilitate documentation workflow, coach customer service team on policies and procedures.* Prepare and analyze service level reports, present to customers during business reviews.* Perform other duties as required.**Minimum Job Requirements:****Education/Certifications:*** Must have at least a high school diploma or the equivalent. A college degree is preferred.**Experience:*** Must have at least three years of customer service experience; 5 years preferred.
Previous experience in Manufacturing or Operations a plus.**Knowledge, Skills and Abilities:*** Must have knowledge of customer service principles and practices to elevate customer experience.* Must have critical thinking and problem-solving skills to resolve escalated customer issues.* Must have organizational and initiative ability for time management; adapt to fast-paced environments.* Must have ability to communicate in a clear, concise professional manner while being an active listener to provide accurate information both internally and externally.* Must have ability to analyze and interpret daily reports.* Must have experience using ERP systems; experience with SAP preferred.* Must have strong skills with Microsoft Office, Word, Excel, PowerPoint, SharePoint.**Supervisory Responsibilities:*** Work requires functioning as a team leader.**Working Conditions and Physical Effort:*** Light physical effort required such as standing, sitting, and walking in and around the office; reaching, climbing and kneeling as needed; utilizing fine dexterity, the ability to see, hear, and communication with colleagues as well as others by utilizing professional etiquette.* Work environment involves light exposure to physical risks such as working around mechanical, chemical and electrical hazards.* Personal protective equipment, as defined by C.H. Guenther and Son, will be provided.**Expectations:*** Will demonstrate, promote and exemplify the Company’s Core ValuesAt C.H. Guenther, we value transparency in compensation. By providing the salary range for this role, we aim to promote fairness and help candidates make informed choices about their career. The salary range for this role is:$24.42 - $40.92Actual compensation may vary based on job-related knowledge, skills, and experience, as well as geographic location.**C.H. Guenther & Son will never offer or pay a wage or salary that is not compliant with applicable local, state, or federal pay laws, including minimum salary thresholds.**We also offer a variety of benefits, including health and disability insurance, retirement savings options, flexible spending accounts, employee assistance programs, educational assistance, parental leave, paid time off, and company-paid holidays.For additional information about our company, go to www.chg.com.C.H. Guenther & Son and its subsidiaries are E-Verify participating employers.All offers of employment are contingent upon successful completion of the pre-employment screening process which includes a drug screen and review of criminal background and other records as required.AA/EEO/Drug-Free Employerlocations:
San Antonio, TX (CH Guenther)time type:
Full timeposted on:
Posted 21 Days AgoC.H. Guenther is a growing, privately owned corporation that has delivered high quality products, traditional flavors and our just “baked from scratch” taste since 1851. We are a leading supplier of baked and frozen food products; appetizers, snacks and soups; gravies, sauces and seasonings; biscuits and more for foodservice and consumer markets in North America and Europe. Our well-loved retail brands such as Pioneer, White Wings, Sun-Bird and Cuisine Adventures have been included at family meals for generations.With a relentless pursuit of excellence, we develop innovative food solutions and create sustainable value for our people, our customers, and our communities.
We accomplish this by deploying best in class capabilities and being an employer of choice.We strive for high-performance, with a positive attitude in all that we do. We are results driven, communicate openly and honestly, value diversity and foster long-term relationships. Our leaders are committed to nurturing our diverse talent, their ideas, and unique perspectives.
We strive to harness the full potential of our most important resource – our people.Our heritage is driven by our commitment to the core values of integrity/respect, empowerment, accountability, collaboration, and agility. Our vision is to nourish society as a transformational leader in the future of food.Join us in our purpose to create memorable moments through the power of food! #J-18808-Ljbffr