Customer Service Representative
R2 Sealant Systems, LLC., Massillon, Ohio, United States, 44647
Careers »Customer Service Representative
Customer Service Representative Posted: February 13, 2026
Location
R2 Sealant Systems, Inc., 3410 Millennium Blvd SE, Massillon, OH 44646
Job Type
Full Time
Shift & Schedule
Day shift 8 hour shift Monday to Friday
Benefits
401(k), Dental insurance, Health insurance, Vision insurance, Opportunities for advancement, Paid time off
Full Job Description Customer Service Representative – R2 Sealant Systems
Location:
Massillon, OH
Hours:
Monday – Friday | 7:30 AM – 4:00 PM
Job Type:
Full-time
Are you an organized, customer-focused professional who thrives in a fast-paced manufacturing environment? R2 Sealant Systems is seeking a detail-oriented Customer Service Representative to serve as the primary point of contact for our customers while supporting internal logistics and shipping operations. This role is ideal for someone who enjoys multitasking, problem-solving, and collaborating across departments to ensure an exceptional customer experience.
Position Summary The Customer Service Representative serves as the primary point of contact for customers and supports internal logistics and shipping operations. This role is responsible for managing customer communications via phone and email, coordinating order processing, and assisting the shipping and receiving team with Purchase Orders (POs) and Bills of Lading (BOLs). The ideal candidate is detail-oriented, organized, and able to multitask in a fast-paced manufacturing environment.
Key Responsibilities
Serve as the primary contact for customers via phone and email
Respond promptly to inquiries regarding orders, pricing, product availability, lead times, and shipment status
Resolve customer issues and complaints in a professional and timely manner
Provide order confirmations, shipping updates, and follow-up communication as needed
Enter and process customer orders accurately in the ERP system
Verify pricing, quantities, and delivery terms
Coordinate with production and warehouse teams to ensure on-time fulfillment
Maintain accurate customer records and documentation
Schedule shipments and coordinate freight with carriers
Track shipments and provide delivery updates to customers
Assist in resolving shipping discrepancies, delays, or damages
Communicate with freight providers regarding pickups, rates, and delivery confirmations
Assist shipping and receiving team with preparation and verification of Purchase Orders (POs)
Prepare, review, and process Bills of Lading (BOLs) for outgoing shipments
Ensure shipping documentation is accurate and compliant with company and carrier requirements
Support inventory verification and documentation as needed
Required Skills & Qualifications
High school diploma or GED required; associate degree preferred
2+ years of customer service experience, preferably in a manufacturing or logistics environment
Experience with ERP systems and Microsoft Office (Excel, Outlook, Word)
Familiarity with shipping documentation, POs, and BOLs preferred
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to multitask and work collaboratively across departments
Customer-focused mindset
Strong problem-solving skills
Time management and prioritization
Team collaboration
Accuracy and attention to detail
Office and manufacturing environment with frequent interaction with production, warehouse, and logistics teams
Fast-paced setting requiring multitasking and attention to deadlines
401(k)
Health, dental, and vision insurance
Paid time off
If you’re ready to be the connection between our customers and our operations team while helping deliver a seamless experience, apply today and join the R2 Sealant Systems team!
#J-18808-Ljbffr
Customer Service Representative Posted: February 13, 2026
Location
R2 Sealant Systems, Inc., 3410 Millennium Blvd SE, Massillon, OH 44646
Job Type
Full Time
Shift & Schedule
Day shift 8 hour shift Monday to Friday
Benefits
401(k), Dental insurance, Health insurance, Vision insurance, Opportunities for advancement, Paid time off
Full Job Description Customer Service Representative – R2 Sealant Systems
Location:
Massillon, OH
Hours:
Monday – Friday | 7:30 AM – 4:00 PM
Job Type:
Full-time
Are you an organized, customer-focused professional who thrives in a fast-paced manufacturing environment? R2 Sealant Systems is seeking a detail-oriented Customer Service Representative to serve as the primary point of contact for our customers while supporting internal logistics and shipping operations. This role is ideal for someone who enjoys multitasking, problem-solving, and collaborating across departments to ensure an exceptional customer experience.
Position Summary The Customer Service Representative serves as the primary point of contact for customers and supports internal logistics and shipping operations. This role is responsible for managing customer communications via phone and email, coordinating order processing, and assisting the shipping and receiving team with Purchase Orders (POs) and Bills of Lading (BOLs). The ideal candidate is detail-oriented, organized, and able to multitask in a fast-paced manufacturing environment.
Key Responsibilities
Serve as the primary contact for customers via phone and email
Respond promptly to inquiries regarding orders, pricing, product availability, lead times, and shipment status
Resolve customer issues and complaints in a professional and timely manner
Provide order confirmations, shipping updates, and follow-up communication as needed
Enter and process customer orders accurately in the ERP system
Verify pricing, quantities, and delivery terms
Coordinate with production and warehouse teams to ensure on-time fulfillment
Maintain accurate customer records and documentation
Schedule shipments and coordinate freight with carriers
Track shipments and provide delivery updates to customers
Assist in resolving shipping discrepancies, delays, or damages
Communicate with freight providers regarding pickups, rates, and delivery confirmations
Assist shipping and receiving team with preparation and verification of Purchase Orders (POs)
Prepare, review, and process Bills of Lading (BOLs) for outgoing shipments
Ensure shipping documentation is accurate and compliant with company and carrier requirements
Support inventory verification and documentation as needed
Required Skills & Qualifications
High school diploma or GED required; associate degree preferred
2+ years of customer service experience, preferably in a manufacturing or logistics environment
Experience with ERP systems and Microsoft Office (Excel, Outlook, Word)
Familiarity with shipping documentation, POs, and BOLs preferred
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to multitask and work collaboratively across departments
Customer-focused mindset
Strong problem-solving skills
Time management and prioritization
Team collaboration
Accuracy and attention to detail
Office and manufacturing environment with frequent interaction with production, warehouse, and logistics teams
Fast-paced setting requiring multitasking and attention to deadlines
401(k)
Health, dental, and vision insurance
Paid time off
If you’re ready to be the connection between our customers and our operations team while helping deliver a seamless experience, apply today and join the R2 Sealant Systems team!
#J-18808-Ljbffr