You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.**Job Description****Join the Legal Tech Revolution at Litera**As part of our strategic growth and commitment to fostering collaboration and operational excellence, we are transitioning to a hybrid working model. This position is based in the below available office locations and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week. This hybrid approach enables us to build a collaborative and innovative work environment while maintaining the flexibility that supports both productivity and work-life balance. We are actively seeking talented individuals to join our team in this exciting new phase of growth.Available Office Locations: Austin | Boston | Chicago | Denver | New Jersey | New York City | Philadelphia | Raleigh | London | Nottingham |**Join Our Team at Litera: Where Legal Technology Meets Excellence**Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.**Overview:** The Director of Project Management & PMO is a transformative senior leader responsible for architecting and scaling an enterprise‑grade Project Management Office that becomes a strategic engine for growth, operational excellence, and customer impact. This role goes beyond governance: it drives measurable business value by accelerating time‑to‑value, improving customer sentiment, and enabling customer‑delighting outcomes that fuel loyalty and referrals. The ideal candidate has successfully built PMOs in dynamic environments, led complex cross‑functional initiatives, and knows how to turn strategy into execution with speed, clarity, and discipline. This leader will shape how the organization prioritizes, delivers, and measures its most critical initiatives, ensuring every project contributes to stronger customer experiences and tangible business results.**Key Responsibilities:*** Establish enterprise‑wide PMO governance including frameworks, processes, templates, and reporting standards.* Lead and mentor a team of project and program managers to ensure consistent, high‑quality delivery.* Oversee the full project portfolio, ensuring alignment with strategic priorities and resource capacity.* Partner with executive leadership to define project scope, success criteria, and prioritization models.* Implement scalable project methodologies (Agile, Waterfall, hybrid) tailored to organizational needs.* Drive cross‑functional execution across technology, operations, finance, and business units.* Develop executive‑level dashboards and reporting to communicate progress, risks, and ROI.* Champion continuous improvement in project delivery, tooling, and team capability.* Ensure risk management discipline including mitigation planning, escalation paths, and dependency tracking.* Lead change management efforts to support adoption of new processes, systems, and organizational initiatives.* **Accelerate time‑to‑value** by optimizing project intake, reducing cycle times, and ensuring rapid deployment of high‑impact initiatives.* **Embed customer‑centric delivery practices** that improve customer sentiment, NPS, and referral rates across key programs.* **Partner with Product, CX, and Operations** to ensure projects directly support customer experience improvements and measurable value creation.* **Implement fast‑feedback loops** to validate assumptions early, reduce rework, and shorten delivery timelines.* **Drive adoption of solutions** that enhance customer outcomes, ensuring smooth handoffs from project delivery to operational teams.**Qualifications:*** 10+ years of project/program leadership with proven success in enterprise‑level delivery.* Experience building or transforming a PMO in a mid‑size or large organization.* Expertise in portfolio management including prioritization, resource planning, and financial oversight.* Strong command of project methodologies (PMP, Agile, Lean, Six Sigma preferred).* Advanced stakeholder management with the ability to influence at all levels, including C‑suite.* Exceptional communication and executive‑ready reporting skills.* Proficiency with PM tools such as Smartsheet, Jira, Asana, MS Project, or similar.* Demonstrated ability to lead organizational change and drive adoption of new processes.* Financial acumen including budgeting, forecasting, and cost‑benefit analysis.* High emotional intelligence and leadership maturity with a coaching‑oriented approach.* **Proven track record accelerating time‑to‑value** through process optimization, Agile adoption, or portfolio rationalization.* **Experience improving customer sentiment metrics** (NPS, CSAT, CES) through cross‑functional program leadership.* **Ability to translate customer insights** into project prioritization and delivery strategies.* **Strong change leadership** to ensure customer‑impacting initiatives are adopted quickly and effectively.* **The company culture:** We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment* **Commitment to Employees**: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact* **Global, Dynamic, and Diverse Team**: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together* **Comprehensive Benefits Package:** Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.* **Career Growth and Development**: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles**Pay Transparency Notice for Massachusetts, Illinois, Colorado, New Jersey and New York Applicants:**The annual salary range for this position is $100,000 to $145,000. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements.Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.
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