Job Details: Title: Inbound Call Representative Location: Roanoke, VA 24019 Duration: 12 months of contract | Hybrid Pay Range: $22/Hr. to $23/Hr. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) Job Description: Support internal and external customers with inquiries and complaints regarding financial products and services. Seek ways to determine appropriate courses of action, conduct investigative steps to identify the issues, and process complex transactions online Perform moderately complex research to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.