Our client is currently seeking a Technical Writer
$140-145K with flex / McLean, VA (onsite 5 days/week)
Technical Writer (AI / Prompt / NLP) - Home Loans
Employment Type:
Full-time
About the Role
We're seeking a highly experienced
Technical Writer
with deep expertise in
NLP, conversational AI, and prompt development
to support Home Loans initiatives for our PenFed client. This role requires strong technical writing skills, financial services knowledge, and hands-on experience building and refining AI-driven content.
Responsibilities Develop, write, and edit technical documentation for AI, chatbot, and NLP solutions. Build prompts, conversation flows, intents, entities, and structured content for LLM and chatbot systems. Collaborate with product, engineering, and business teams to translate complex concepts into clear, accessible content. Maintain documentation standards, style guides, and knowledge management best practices (including KCS). Support mortgage, home loan, and loan-servicing content initiatives. Required Qualifications
Bachelor's degree in
Technical Writing, Communications, Rhetoric , or related field (or equivalent experience). 8+ years
technical writing and editing experience. 2+ years
hands-on experience with
NLP or conversational AI . Advanced knowledge of documentation methods, writing frameworks, and style guides. Experience with
knowledge management
and
KCS principles . Preferred Qualifications
2+ years
experience in
financial services , especially mortgage or loan servicing. Understanding of
financial institution structures , processes, and regulations. Salesforce
experience. Prior work supporting
Home Loans
or mortgage documentation programs. AI / Chatbot / NLP Skills
NLP, NLU Conversation Design Bot Design Dialogflow / AI Prompt Engineering Generative AI / LLM Chatbot Development Intent & Entity Modeling Prompt Writing AI Content Development Financial Services & Home Loans Knowledge
Mortgage Documentation Home Loans Processes Loan Servicing General Financial Services Domain Please send resume, Linked IN and contact information to jprovenzano@judge.com
Technical Writer (AI / Prompt / NLP) - Home Loans
Employment Type:
Full-time
About the Role
We're seeking a highly experienced
Technical Writer
with deep expertise in
NLP, conversational AI, and prompt development
to support Home Loans initiatives for our PenFed client. This role requires strong technical writing skills, financial services knowledge, and hands-on experience building and refining AI-driven content.
Responsibilities Develop, write, and edit technical documentation for AI, chatbot, and NLP solutions. Build prompts, conversation flows, intents, entities, and structured content for LLM and chatbot systems. Collaborate with product, engineering, and business teams to translate complex concepts into clear, accessible content. Maintain documentation standards, style guides, and knowledge management best practices (including KCS). Support mortgage, home loan, and loan-servicing content initiatives. Required Qualifications
Bachelor's degree in
Technical Writing, Communications, Rhetoric , or related field (or equivalent experience). 8+ years
technical writing and editing experience. 2+ years
hands-on experience with
NLP or conversational AI . Advanced knowledge of documentation methods, writing frameworks, and style guides. Experience with
knowledge management
and
KCS principles . Preferred Qualifications
2+ years
experience in
financial services , especially mortgage or loan servicing. Understanding of
financial institution structures , processes, and regulations. Salesforce
experience. Prior work supporting
Home Loans
or mortgage documentation programs. AI / Chatbot / NLP Skills
NLP, NLU Conversation Design Bot Design Dialogflow / AI Prompt Engineering Generative AI / LLM Chatbot Development Intent & Entity Modeling Prompt Writing AI Content Development Financial Services & Home Loans Knowledge
Mortgage Documentation Home Loans Processes Loan Servicing General Financial Services Domain Please send resume, Linked IN and contact information to jprovenzano@judge.com