Collections Specialist - Bankruptcy Exp
California Staffing, San Diego, California, United States, 92101
Collections Specialist
We are seeking an experienced Collections Specialist for a long-term contract opportunity in San Diego, California. This role will focus on managing delinquent accounts, driving timely payments, and handling more complex matters including bankruptcy cases. The ideal candidate brings strong attention to detail, professionalism, and the ability to navigate sensitive financial situations. Responsibilities: Conduct outbound and inbound outreach regarding past-due balances and payment inquiries. Manage accounts involved in bankruptcy proceedings, including reviewing filings, ensuring compliance with automatic stay requirements, and preparing proof of claim documentation (Chapter 7, 11, and 13). Review statements and invoices to identify discrepancies and resolve billing issues in collaboration with Operations and Legal teams. Negotiate payment arrangements and maintain consistent customer communication while protecting company interests. Maintain detailed account notes and tracking logs, including bankruptcy status and key deadlines. Update customer records and perform reporting within Excel and Dynamics 365 Finance & Operations. Contribute to process improvements within the collections and recovery workflow. Requirements: Minimum of 2 years of experience in B2B collections, including handling complex and escalated accounts. Demonstrated experience managing customer accounts involved in bankruptcy proceedings (Chapter 7, 11, and 13), including reviewing filings and coordinating next steps. Strong understanding of billing processes, dispute resolution, and payment discrepancies, with the ability to ensure compliance with bankruptcy regulations and automatic stay requirements. Proven ability to prepare and submit proof of claim documentation and maintain accurate records of court deadlines and account status. Excellent customer service skills with the ability to navigate sensitive financial conversations professionally and confidently. Proficiency in Microsoft Excel for tracking delinquent accounts, bankruptcy status, and reporting metrics. Familiarity with Dynamics 365 Finance & Operations or similar ERP/accounting systems. Ability to manage high-volume inbound and outbound calls while maintaining detailed documentation and strong organizational standards.
We are seeking an experienced Collections Specialist for a long-term contract opportunity in San Diego, California. This role will focus on managing delinquent accounts, driving timely payments, and handling more complex matters including bankruptcy cases. The ideal candidate brings strong attention to detail, professionalism, and the ability to navigate sensitive financial situations. Responsibilities: Conduct outbound and inbound outreach regarding past-due balances and payment inquiries. Manage accounts involved in bankruptcy proceedings, including reviewing filings, ensuring compliance with automatic stay requirements, and preparing proof of claim documentation (Chapter 7, 11, and 13). Review statements and invoices to identify discrepancies and resolve billing issues in collaboration with Operations and Legal teams. Negotiate payment arrangements and maintain consistent customer communication while protecting company interests. Maintain detailed account notes and tracking logs, including bankruptcy status and key deadlines. Update customer records and perform reporting within Excel and Dynamics 365 Finance & Operations. Contribute to process improvements within the collections and recovery workflow. Requirements: Minimum of 2 years of experience in B2B collections, including handling complex and escalated accounts. Demonstrated experience managing customer accounts involved in bankruptcy proceedings (Chapter 7, 11, and 13), including reviewing filings and coordinating next steps. Strong understanding of billing processes, dispute resolution, and payment discrepancies, with the ability to ensure compliance with bankruptcy regulations and automatic stay requirements. Proven ability to prepare and submit proof of claim documentation and maintain accurate records of court deadlines and account status. Excellent customer service skills with the ability to navigate sensitive financial conversations professionally and confidently. Proficiency in Microsoft Excel for tracking delinquent accounts, bankruptcy status, and reporting metrics. Familiarity with Dynamics 365 Finance & Operations or similar ERP/accounting systems. Ability to manage high-volume inbound and outbound calls while maintaining detailed documentation and strong organizational standards.