Member Experience Representative
Oklahoma's Credit Union, Oklahoma City, Oklahoma, United States, 73101
Job Title
Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over 600 million dollars in assets and employ over 145 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 47,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans. At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way. Essential Functions
Provide outstanding member service and contribute to overall team effort. Fully understand and actively assist members in using credit union products and services. Receive checking and savings deposits - verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Process savings withdrawals; cash checks - verify endorsement, receive proper identification and ensure validity. Answer basic member inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and member privacy policies. Issue personal money orders and cashier's checks, and cash out US Savings Bonds. Accept loan payments - verify payment amount and loan status, issue receipts. Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Maintain and regularly balance cash and other negotiable instruments, ensure teller station is properly supplied. Refer members to the proper department for issues that cannot be resolved at the teller line. Refer additional credit union products as appropriate. Perform routine support functions as assigned; including verifications, scanning, filing, reports, and returned mail. Ensure confidentiality regarding member transactions and information. Ensure actions are compliant with all credit union policies and procedures. Education and Experience
Customer service experience Multi-lingual capabilities in Spanish preferred Benefits for Full-Time Employees
Employee medical coverage 90% paid by OKCU Employee dental, vision and life insurance paid by OKCU Tuition reimbursement program Benefits for All Eligible Employees
401(k) contribution of 3%, plus additional profit-sharing match of up to 4% Volunteer opportunities to serve the community Gym membership reimbursement Comprehensive training opportunities And much more! Oklahoma's Credit Union is an EEO / AA employer.
Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over 600 million dollars in assets and employ over 145 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 47,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans. At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way. Essential Functions
Provide outstanding member service and contribute to overall team effort. Fully understand and actively assist members in using credit union products and services. Receive checking and savings deposits - verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Process savings withdrawals; cash checks - verify endorsement, receive proper identification and ensure validity. Answer basic member inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and member privacy policies. Issue personal money orders and cashier's checks, and cash out US Savings Bonds. Accept loan payments - verify payment amount and loan status, issue receipts. Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Maintain and regularly balance cash and other negotiable instruments, ensure teller station is properly supplied. Refer members to the proper department for issues that cannot be resolved at the teller line. Refer additional credit union products as appropriate. Perform routine support functions as assigned; including verifications, scanning, filing, reports, and returned mail. Ensure confidentiality regarding member transactions and information. Ensure actions are compliant with all credit union policies and procedures. Education and Experience
Customer service experience Multi-lingual capabilities in Spanish preferred Benefits for Full-Time Employees
Employee medical coverage 90% paid by OKCU Employee dental, vision and life insurance paid by OKCU Tuition reimbursement program Benefits for All Eligible Employees
401(k) contribution of 3%, plus additional profit-sharing match of up to 4% Volunteer opportunities to serve the community Gym membership reimbursement Comprehensive training opportunities And much more! Oklahoma's Credit Union is an EEO / AA employer.