Plumbing-Customer Service Representative
Michigan Staffing, Grand Rapids, Michigan, United States, 49503
Etna Supply Plumbing Customer Service
Do you have great Plumbing industry knowledge? Are you driven to provide exceptional service to customers? Be the voice of our brand and support customers from start to finish. Your industry knowledge, strong communication skills, and problem-solving mindset will make you an essential part of our team and help us deliver the outstanding service our customers rely on. Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect. What We Offer: Competitive compensation and benefits package, including quarterly bonuses! 401(k) w/ company match Medical, Dental, and Vision Insurance Company provided and Voluntary Life Insurance Short Term and Long-Term Disability and more! Plumbing Customer Service Typical Responsibilities: In this role, you'll be a key point of contact for our customers and internal teams, helping ensure a smooth, positive experience from order to delivery. Your responsibilities will include: Deliver outstanding customer service and build positive relationships with customers, vendors, and outside sales teams via phone, email, and online chat Receive, process, and enter customer orders and quotes accurately in our system Prepare, manage, and close work orders and project documentation Support website customers by processing online orders, assisting with account questions, and troubleshooting issues as they arise Create and maintain job files, ensuring paperwork is organized and up to date Order products and equipment, track shipments, and resolve order-related issues Coordinate shipping and material needs across departments Assist with inventory control, monitor material flow, and prepare reports as needed Address billing or service concerns and escalate issues to the appropriate department when necessary Provide backup support for the warehouse, counter, and showroom as needed Stay current on product offerings, features, and applications Train others on department materials, applications, and limitations Maintain regular, reliable attendance and follow all safety guidelines Knowledge, Skills, and Abilities: Working knowledge of plumbing products sold and their applications. Ability to manage multiple tasks and priorities and easily adapt to changing situations. Effective communication, interpersonal, customer service, negotiation, judgement, decision making, organization, conflict management, problem solving, and stress management skills. Working knowledge of Microsoft Office products and Eclipse. Maintain professional image as a representative of the company. Effectively read and interpret documents, such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to accurately add, subtract, multiply, and divide with or without using a calculator.
Do you have great Plumbing industry knowledge? Are you driven to provide exceptional service to customers? Be the voice of our brand and support customers from start to finish. Your industry knowledge, strong communication skills, and problem-solving mindset will make you an essential part of our team and help us deliver the outstanding service our customers rely on. Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect. What We Offer: Competitive compensation and benefits package, including quarterly bonuses! 401(k) w/ company match Medical, Dental, and Vision Insurance Company provided and Voluntary Life Insurance Short Term and Long-Term Disability and more! Plumbing Customer Service Typical Responsibilities: In this role, you'll be a key point of contact for our customers and internal teams, helping ensure a smooth, positive experience from order to delivery. Your responsibilities will include: Deliver outstanding customer service and build positive relationships with customers, vendors, and outside sales teams via phone, email, and online chat Receive, process, and enter customer orders and quotes accurately in our system Prepare, manage, and close work orders and project documentation Support website customers by processing online orders, assisting with account questions, and troubleshooting issues as they arise Create and maintain job files, ensuring paperwork is organized and up to date Order products and equipment, track shipments, and resolve order-related issues Coordinate shipping and material needs across departments Assist with inventory control, monitor material flow, and prepare reports as needed Address billing or service concerns and escalate issues to the appropriate department when necessary Provide backup support for the warehouse, counter, and showroom as needed Stay current on product offerings, features, and applications Train others on department materials, applications, and limitations Maintain regular, reliable attendance and follow all safety guidelines Knowledge, Skills, and Abilities: Working knowledge of plumbing products sold and their applications. Ability to manage multiple tasks and priorities and easily adapt to changing situations. Effective communication, interpersonal, customer service, negotiation, judgement, decision making, organization, conflict management, problem solving, and stress management skills. Working knowledge of Microsoft Office products and Eclipse. Maintain professional image as a representative of the company. Effectively read and interpret documents, such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to accurately add, subtract, multiply, and divide with or without using a calculator.