43552BR
Extended Job Title:
Senior Specialist
Position Description:
Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.
Requisition ID:
43552BR
Travel Required:
Up to 25%
Major/Essential Functions:
Determine covered charges for military benefits and arrange for benefit application and billing to the Department of Veterans Affairs (VA)
Investigate student balances and seek out appropriate resolutions
Professionally interact with military benefits students, their representatives, and VA counselors in order to respond to inquiries, complains or comments.
Efficiently and effectively interact with other departments within TTU to resolve student account concerns
Provide pertinent information regarding sponsored student accounts utilizing all available resources. Abide by all FERPA laws required to secure student information
Keep organized records of military benefits, customer interactions, and action taken
Demonstrate the ability to research and understand the coverage and requirements of various sponsors to ensure accurate and timely billing, and reduce subsequent adjustments to student accounts.
Contribute to process improvements, departmental initiatives, and special projects as assigned.
Grant Funded?:
No
Pay Basis:
Hourly
Schedule Details:
Monday - Friday 8-5. Overtime as needed.
Work Location:
Lubbock
Preferred Qualifications:
One year of training or experience working with federal and state military and veteran education benefits.
Exceptional customer service skills.
Outstanding written and verbal communication skills.
Strong problem-solving skills and ability to "think outside the box."
Intermediate knowledge of computers, including Microsoft Office Suite.
Department:
Student Business Services
Required Attachments:
Cover Letter, Recommendation/Referral, Resume / CV
Job Type:
Full Time
Shift:
Day
Required Qualifications:
High school plus five years experience. Additional education may substitute for experience on a year for year basis.
Does this position work in a research laboratory?:
No
Safety Information:
Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement:
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
EEO Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
About the University:
Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.
Job Family:
Finance
Job Sub Family:
Student Financial Services
Knowledge, Skills, and Abilities:
Proficiency in Microsoft office such as Word, Excel, PowerPoint, excellent customer service, and professional
service skills, Reading comprehension, government, and TTU that affect veteran education.
Hourly Pay Range:
$16.39 - $21.30 - $26.25
Extended Job Title:
Senior Specialist
Position Description:
Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.
Requisition ID:
43552BR
Travel Required:
Up to 25%
Major/Essential Functions:
Determine covered charges for military benefits and arrange for benefit application and billing to the Department of Veterans Affairs (VA)
Investigate student balances and seek out appropriate resolutions
Professionally interact with military benefits students, their representatives, and VA counselors in order to respond to inquiries, complains or comments.
Efficiently and effectively interact with other departments within TTU to resolve student account concerns
Provide pertinent information regarding sponsored student accounts utilizing all available resources. Abide by all FERPA laws required to secure student information
Keep organized records of military benefits, customer interactions, and action taken
Demonstrate the ability to research and understand the coverage and requirements of various sponsors to ensure accurate and timely billing, and reduce subsequent adjustments to student accounts.
Contribute to process improvements, departmental initiatives, and special projects as assigned.
Grant Funded?:
No
Pay Basis:
Hourly
Schedule Details:
Monday - Friday 8-5. Overtime as needed.
Work Location:
Lubbock
Preferred Qualifications:
One year of training or experience working with federal and state military and veteran education benefits.
Exceptional customer service skills.
Outstanding written and verbal communication skills.
Strong problem-solving skills and ability to "think outside the box."
Intermediate knowledge of computers, including Microsoft Office Suite.
Department:
Student Business Services
Required Attachments:
Cover Letter, Recommendation/Referral, Resume / CV
Job Type:
Full Time
Shift:
Day
Required Qualifications:
High school plus five years experience. Additional education may substitute for experience on a year for year basis.
Does this position work in a research laboratory?:
No
Safety Information:
Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement:
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
EEO Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
About the University:
Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.
Job Family:
Finance
Job Sub Family:
Student Financial Services
Knowledge, Skills, and Abilities:
Proficiency in Microsoft office such as Word, Excel, PowerPoint, excellent customer service, and professional
service skills, Reading comprehension, government, and TTU that affect veteran education.
Hourly Pay Range:
$16.39 - $21.30 - $26.25