Responsible for the design, writing, editing and re-writing of software user guides, procedure manuals, operational process specifications and related publications to communicate instructions to a wide range of audiences while adhering to standards for clarity, quality, graphics, coverage, format and style. Acquires or verifies knowledge of subject matter by interviewing workers or software experts, observing performance methods and/or referring to technical or regulatory documentation. Transform existing documentation to consumption by AI bots.
ESSENTIAL FUNCTIONS: 40% Writes, reviews, and edits material for user guides, test certification memo, reports, manuals, briefs, proposals, instruction books, catalogs, standard operating procedures, job aids, and other operational documentation and related technical and administrative publications.Translates complex processes and systems into easily understandable step by step processes. Improves quality, usability and efficiency of existing documentation.
30% Researches topics and interviews stakeholders to understand communication product requirements; analyzes business problems and helps prescribe communication solutions. Utilizes provided tools/workflows to track progress of documentation and ensures publication on Learning Management and Governance Tools. Communicates weekly with management verbally and via written detail status report regarding potential problems and concerns.
20% Leads and/or participates in meetings to support new products, initiatives or operational work groups to understand impacts to processes and documentation. Provide subject matter expertise to support operational initiatives as needed including process and system impacts. Communicates and collaborates with diverse internal and external stakeholder groups and individuals.
10% Ensures project documentation is in compliance with company legal, business and regulatory requirements.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable ccommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Level: Bachelor's Degree Education Details: English, Journalism, Business or Technical Discipline Experience: 3 years experience as a technical writer or communications experience. In Lieu of Education In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Preferred Qualifications Knowledge of call center operations, claims and/or enrollment and biling and work flows. Knowledge of Claims Processing Systems, Client's Bridge, Facets and/or NASCO Knowledge of ACA
Knowledge, Skills and Abilities (KSAs) bility to grasp technical concepts and effectively convey information to technical and non-technical audiences., Proficient bility to recognize, analyze, and solve a variety of problems., Proficient Proficient in Microsoft Office programs, particularly Word and Excel., Proficient bility to use screen capture and editing software. Proficient Excellent communication skills both written and verbal., Advanced bility to work independently and effectively in small teams is necessary and be able to handle multiple tasks in a fast-paced environment., Advanced ssociate must be a team player, use professional judgment, and must support organizational and departmental goals., Advanced Individual must demonstrate initiative and work well independently as well as a contributing member of a team., Advanced Should be well organized and detail oriented as well, Advanced
Licenses/Certifications Publications & Graphic Arts\Certified Technical Writer Upon Hire
**Talteam Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.**
ESSENTIAL FUNCTIONS: 40% Writes, reviews, and edits material for user guides, test certification memo, reports, manuals, briefs, proposals, instruction books, catalogs, standard operating procedures, job aids, and other operational documentation and related technical and administrative publications.Translates complex processes and systems into easily understandable step by step processes. Improves quality, usability and efficiency of existing documentation.
30% Researches topics and interviews stakeholders to understand communication product requirements; analyzes business problems and helps prescribe communication solutions. Utilizes provided tools/workflows to track progress of documentation and ensures publication on Learning Management and Governance Tools. Communicates weekly with management verbally and via written detail status report regarding potential problems and concerns.
20% Leads and/or participates in meetings to support new products, initiatives or operational work groups to understand impacts to processes and documentation. Provide subject matter expertise to support operational initiatives as needed including process and system impacts. Communicates and collaborates with diverse internal and external stakeholder groups and individuals.
10% Ensures project documentation is in compliance with company legal, business and regulatory requirements.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable ccommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Level: Bachelor's Degree Education Details: English, Journalism, Business or Technical Discipline Experience: 3 years experience as a technical writer or communications experience. In Lieu of Education In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Preferred Qualifications Knowledge of call center operations, claims and/or enrollment and biling and work flows. Knowledge of Claims Processing Systems, Client's Bridge, Facets and/or NASCO Knowledge of ACA
Knowledge, Skills and Abilities (KSAs) bility to grasp technical concepts and effectively convey information to technical and non-technical audiences., Proficient bility to recognize, analyze, and solve a variety of problems., Proficient Proficient in Microsoft Office programs, particularly Word and Excel., Proficient bility to use screen capture and editing software. Proficient Excellent communication skills both written and verbal., Advanced bility to work independently and effectively in small teams is necessary and be able to handle multiple tasks in a fast-paced environment., Advanced ssociate must be a team player, use professional judgment, and must support organizational and departmental goals., Advanced Individual must demonstrate initiative and work well independently as well as a contributing member of a team., Advanced Should be well organized and detail oriented as well, Advanced
Licenses/Certifications Publications & Graphic Arts\Certified Technical Writer Upon Hire
**Talteam Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.**