Day to Day Responsibilities
Technical Document Writer - Requirements (Stellarus) Create clear, accurate documentation for Stellarus products in two variants: internal (for engineers/operations) and external (customer facing). Write and maintain user/admin guides, implementation runbooks, API/SDK references, and release/change notes. Translate inputs from Product, Engineering, and Operations into structured, task focused content that supports client implementations. Explain APIs and integrations at a practical level (authentication, endpoints, examples, error handling) and provide executable samples where appropriate. pply company style and plain language standards; ensure accessibility, correct terminology, and consistent voice across documents. Manage versioning and changelogs, align docs to product releases, and maintain a simple content inventory (owner, last review, next review). Work with modern tooling-Markdown, Git, Confluence or GitBook, and work management tools (Linear or Jira)-and follow docs as code practices. Collaborate to run SME reviews (PM, Eng, Ops, Support, Compliance) and capture approvals; track and address feedback quickly. Uphold quality: tested procedures, accurate screenshots/redactions, link checks, and clear troubleshooting/rollback steps. Nice to have:
Healthcare/PHI awareness (HIPAA), basic API literacy, and ability to create simple system diagrams.
Required Skills (top 3 non-negotiables):
Document Mgmt. - 5+ years Technical Writing - 5+ years Product Development (Knowledge of Product Mgmt.) - 2 years Preferred Skills (nice to have)
Customer Support Desk (Help Desk) Self-Service Troubleshooting
Disqualifiers/ Dislikes on Resumes:
Education Requirements:
BA/BS at minimum.
Technical Document Writer - Requirements (Stellarus) Create clear, accurate documentation for Stellarus products in two variants: internal (for engineers/operations) and external (customer facing). Write and maintain user/admin guides, implementation runbooks, API/SDK references, and release/change notes. Translate inputs from Product, Engineering, and Operations into structured, task focused content that supports client implementations. Explain APIs and integrations at a practical level (authentication, endpoints, examples, error handling) and provide executable samples where appropriate. pply company style and plain language standards; ensure accessibility, correct terminology, and consistent voice across documents. Manage versioning and changelogs, align docs to product releases, and maintain a simple content inventory (owner, last review, next review). Work with modern tooling-Markdown, Git, Confluence or GitBook, and work management tools (Linear or Jira)-and follow docs as code practices. Collaborate to run SME reviews (PM, Eng, Ops, Support, Compliance) and capture approvals; track and address feedback quickly. Uphold quality: tested procedures, accurate screenshots/redactions, link checks, and clear troubleshooting/rollback steps. Nice to have:
Healthcare/PHI awareness (HIPAA), basic API literacy, and ability to create simple system diagrams.
Required Skills (top 3 non-negotiables):
Document Mgmt. - 5+ years Technical Writing - 5+ years Product Development (Knowledge of Product Mgmt.) - 2 years Preferred Skills (nice to have)
Customer Support Desk (Help Desk) Self-Service Troubleshooting
Disqualifiers/ Dislikes on Resumes:
Education Requirements:
BA/BS at minimum.