Team Lead, Pre-Sales Solutions Architect
Bulletproof, Waltham, Massachusetts, United States, 02254
Who We Are:
Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof's work in the security space has been recognized nationally and globally with Microsoft's global Security Partner of the Year and the Microsoft Security Trail-Blazer Award.
At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success.
What we have to offer:
Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about. Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success. Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large. Diversity, Equity and Inclusion - We celebrate each other's differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen. Position Summary: The Team Lead, Pre-Sales Solution Architecture is responsible for providing leadership, direction, and oversight to the Solution Architecture team while continuing to contribute to high-level solution design for prospects and clients. This role ensures the team delivers consistent, scalable, and high-quality solutions by standardizing processes, driving automation, and improving cross-departmental communication. The Team Lead works closely with internal stakeholders and clients to understand business needs, provide technical guidance, and enable the team to meet performance and delivery expectations.
Key Responsibilities
People Leadership & Team Management
Provide day-to-day leadership, coaching, and mentoring to Solution Architects, ensuring clarity of expectations, consistent delivery, and professional growth. Conduct regular one-on-ones, performance evaluations, and development planning for team members. Foster a collaborative, high-performance culture with a focus on accountability, continuous learning, and technical excellence. Coordinate workload distribution, ensuring appropriate resource allocation across pre-sales engagements. Champion a people-first leadership style that supports engagement, well-being, and teamwork. Process Improvement & Standardization
Lead the development, documentation, and rollout of standardized Solution Architecture processes, templates, and best practices. Identify opportunities to automate repetitive tasks, increase efficiency, and improve solution consistency across the team. Implement scalable processes for solution design, estimation, handoff, and internal communication. Monitor and refine workflows to ensure alignment with organizational goals and service offering maturity. Technical Leadership & Client Engagement
Support the Bulletproof sales team by providing technical oversight for pre-sales activities and attending client meetings Maintain expert knowledge of Bulletproof's products and services, with a focus on MSP and MSSP, and the way BP is delivering these services with input from the divisional operational VPs. Guide team members in gathering client requirements, designing solutions, and following industry best practices. All in accordance with BP's standard processes. Review and approve technical specifications, design documents, and other architectural artifacts generated by the team. Oversee the development of accurate project scopes, timelines, and delivery expectations. Support webinars, onsite visits, seminars, events, and tradeshows as needed. Evaluate emerging technologies and lead the team in recommending innovative, efficient solutions. Cross Functional Communication & Collaboration
Act as the primary liaison between the Solution Architecture team and other departments, including Sales, MSP, and SOC Delivery, Professional Services, PMO, and Product Development. Establish clear communication channels to improve visibility, feedback loops, and alignment on project scope, timelines, and priorities. Provide timely updates, insights, and escalations to leadership and internal stakeholders. Ensure consistent, high-quality communication to clients, partners, and internal teams. Qualifications
5+ years technical sales or pre-sales architecture experience; managed IT services & managed security services experience is required. 5+ years working with vendors, distributors, and resellers within a channel structure. 3+ years hands-on experience with Microsoft Windows operating systems and related software. 3+ years administering and architecting cloud environments including Microsoft Azure, Microsoft 365, and the Microsoft Defender suite. Experience with SharePoint Online, Power Platform, and Azure DevOps. 5+ years sizing, architecting, and deploying infrastructure solutions (servers, storage, virtualization, networking, security). 5+ years designing Business Continuity & Disaster Recovery solutions. Experience architecting solutions involving Microsoft, HPE, Dell, Cisco, and Fortinet equipment considered an asset. Benefits:
Comprehensive Health, Dental, and Vision Insurance Optional Health 100% Employer Paid Health and Dental Plan Vacation Time RRSP Savings Plan with 100% match up to 3% of your salary Annual Discretionary Bonus Anniversary Reward Bonus Educational Assistance Program Additional Mental Health Benefits through our Employee Assistance Program
Equal Opportunity Statement:
Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof's work in the security space has been recognized nationally and globally with Microsoft's global Security Partner of the Year and the Microsoft Security Trail-Blazer Award.
At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success.
What we have to offer:
Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about. Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success. Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large. Diversity, Equity and Inclusion - We celebrate each other's differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen. Position Summary: The Team Lead, Pre-Sales Solution Architecture is responsible for providing leadership, direction, and oversight to the Solution Architecture team while continuing to contribute to high-level solution design for prospects and clients. This role ensures the team delivers consistent, scalable, and high-quality solutions by standardizing processes, driving automation, and improving cross-departmental communication. The Team Lead works closely with internal stakeholders and clients to understand business needs, provide technical guidance, and enable the team to meet performance and delivery expectations.
Key Responsibilities
People Leadership & Team Management
Provide day-to-day leadership, coaching, and mentoring to Solution Architects, ensuring clarity of expectations, consistent delivery, and professional growth. Conduct regular one-on-ones, performance evaluations, and development planning for team members. Foster a collaborative, high-performance culture with a focus on accountability, continuous learning, and technical excellence. Coordinate workload distribution, ensuring appropriate resource allocation across pre-sales engagements. Champion a people-first leadership style that supports engagement, well-being, and teamwork. Process Improvement & Standardization
Lead the development, documentation, and rollout of standardized Solution Architecture processes, templates, and best practices. Identify opportunities to automate repetitive tasks, increase efficiency, and improve solution consistency across the team. Implement scalable processes for solution design, estimation, handoff, and internal communication. Monitor and refine workflows to ensure alignment with organizational goals and service offering maturity. Technical Leadership & Client Engagement
Support the Bulletproof sales team by providing technical oversight for pre-sales activities and attending client meetings Maintain expert knowledge of Bulletproof's products and services, with a focus on MSP and MSSP, and the way BP is delivering these services with input from the divisional operational VPs. Guide team members in gathering client requirements, designing solutions, and following industry best practices. All in accordance with BP's standard processes. Review and approve technical specifications, design documents, and other architectural artifacts generated by the team. Oversee the development of accurate project scopes, timelines, and delivery expectations. Support webinars, onsite visits, seminars, events, and tradeshows as needed. Evaluate emerging technologies and lead the team in recommending innovative, efficient solutions. Cross Functional Communication & Collaboration
Act as the primary liaison between the Solution Architecture team and other departments, including Sales, MSP, and SOC Delivery, Professional Services, PMO, and Product Development. Establish clear communication channels to improve visibility, feedback loops, and alignment on project scope, timelines, and priorities. Provide timely updates, insights, and escalations to leadership and internal stakeholders. Ensure consistent, high-quality communication to clients, partners, and internal teams. Qualifications
5+ years technical sales or pre-sales architecture experience; managed IT services & managed security services experience is required. 5+ years working with vendors, distributors, and resellers within a channel structure. 3+ years hands-on experience with Microsoft Windows operating systems and related software. 3+ years administering and architecting cloud environments including Microsoft Azure, Microsoft 365, and the Microsoft Defender suite. Experience with SharePoint Online, Power Platform, and Azure DevOps. 5+ years sizing, architecting, and deploying infrastructure solutions (servers, storage, virtualization, networking, security). 5+ years designing Business Continuity & Disaster Recovery solutions. Experience architecting solutions involving Microsoft, HPE, Dell, Cisco, and Fortinet equipment considered an asset. Benefits:
Comprehensive Health, Dental, and Vision Insurance Optional Health 100% Employer Paid Health and Dental Plan Vacation Time RRSP Savings Plan with 100% match up to 3% of your salary Annual Discretionary Bonus Anniversary Reward Bonus Educational Assistance Program Additional Mental Health Benefits through our Employee Assistance Program
Equal Opportunity Statement:
Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.