Director, Donor Relations and Stewardship, Days

Location: Louisville, Kentucky
Job Category: Foundation
Job ID: 152188
Facility Group: Norton System Services


Job Description

Responsibilities

The Director Donor Relations and Stewardship provides leadership, vision and strategic planning for donor stewardship initiatives by building a comprehensive donor recognition program to cultivate meaningful relationships with donors and ensure exceptional stewardship across all levels of giving. This position plans and executes stewardship and cultivation initiatives and events, donor outreach and communications, donor recognition, acknowledgements, and stewardship plan reports.

Key Responsibilities:

• Stewardship Communications-Oversees and manages the development of impact reports, stewardship letters, annual donor reports, fund reports, etc. that are sent to donors. Works with Marketing & Communications team to create compelling donor-focused content, stories, and digital experiences. Ensures reporting and naming accuracy is in alignment with donor intent. Implements best practices in donor acknowledgement letters, receipts, and thank you letters.
• Donor Recognition & Engagement-Oversees donor recognition programs, including naming opportunities, giving societies, donor walls, and special acknowledgments. Manages customized stewardship plans for major donors, annual giving donors, and corporate/foundation partners. Leads stewardship-related events including but not limited to the annual Wade Mountz Society reception, lunch and learns, dedication and ribbon-cutting ceremonies, and other recognition activities. Manages quarterly donor dinners with clinical topics in alignment with clinical leadership to promote and advance innovation in care. Directs giving societies to build stronger, deeper, relationships with our donors, as well as create giving society marketing plan (collateral materials, social media posts, etc.) to increase donor awareness also manages end of year recognition and giving to all donors.
• Strategic Leadership & Program Management-Develops and executes multi-year donor relations and stewardship strategy that targets all levels of giving and aligns with organizational fundraising objectives. Leads the creation of innovative stewardship programs and projects that enhance donor engagement and retention. Ensures consistent, high-quality touchpoints across the donor lifecycle, from first gift to legacy giving. Works closely with Foundation staff, collaborates and reports on all donor relations and stewardship activities.

About Norton Healthcare

Norton Healthcare is a leading not-for-profit hospital and health care system serving adult and pediatric patients across Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond. The system has six hospitals in Louisville - including Norton Children's Hospital, which is a Level 1 Pediatric Trauma Center and the region's only full-service, freestanding, dedicated pediatric hospital - and three hospitals in Southern Indiana.

With nearly 24,000 employees, over 1,750 employed medical providers and more than 3,000 total providers on its medical staff, Norton Healthcare is Louisville's second largest employer. It provides care at more than 480 locations throughout Kentucky and Southern Indiana. The six Louisville hospitals have a combined total of 1,907 licensed beds, and the Southern Indiana hospitals have 347 licensed beds. Services include inpatient and outpatient general care as well as specialty care in heart, neuroscience, cancer, orthopedics, women's health and pediatrics. The system also includes 10 outpatient centers, 20 Norton Immediate Care Center locations and an expanded telehealth program. A strong research program provides access to clinical trials in a wide range of areas.

About Norton Children's Hospital

The Norton Children's Hospital Foundation raises funds to support programs, equipment, facilities, clinical research, advocacy, and education for Norton Children's Hospital, the only freestanding pediatric hospital in Kentucky and Southern Indiana.

Norton Children's Hospital is Kentucky and Southern Indiana's only full-service, freestanding pediatric hospital with pediatric and adolescent specialists and subspecialists representing more than 35 areas of focused clinical care. Located in downtown Louisville, the 300-bed children's hospital is the region's only Level I Pediatric Trauma Center and provides a complete range of care and support services just for kids, including pediatric sedation, child life and expressive therapy, spine and orthopedic care, solid organ transplant, bone marrow transplant, diagnostic and pediatric radiology, and emergency psychiatric services.

In addition, Norton Children's Hospital includes an accredited Level 4 epilepsy center, 24-bed pediatric intensive care unit, 17-bed cardiac intensive care unit, pediatric cancer care center and one of the nation's largest Level IV neonatal intensive care units. Each year, Norton Children's Hospital cares for thousands of children who receive inpatient care, outpatient care or services in the emergency department. Norton Children's Hospital medical facilities reach and services include:

• More than 215,000 pediatric patients and over 1 million patient visits each year
• Service coverage across all 120 counties in Kentucky and more than 35 counties in Indiana
• Care for patients from more than 35 additional states

Norton Children's Hospital is ranked No. 1 in Kentucky for 2024-2025 by U.S. News & World Report and ranks among the nation's top 50 pediatric hospitals in seven specialties, including cancer, neurology and neurosurgery, orthopedics, behavioral health, pulmonology, urology, cardiology and heart surgery, diabetes and endocrinology.

In 2025, Norton Children's announced plans for a new 150-acre pediatric health campus in Jeffersontown, Kentucky, which would include the region's second full-service children's hospital. More information is available at NortonChildrens.com/Hospital.

Qualifications

Required:

• Five years of experience in donor relations, stewardship, fundraising, or nonprofit leadership.
• Bachelor Degree

Desired:

• Proven success developing and implementing stewardship strategies in a complex organization.
• Master Degree
• CFRE

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Screening requirements:

• Background check
• License & education verification
• Employment reference verification
• Drug Screen

Norton Healthcare offers a competitive benefit package, including:

• Paid vacation, sick days and holidays
• Paid parental leave
• 403b/401k retirement plan
• View more: Benefits Guide
• Medical, Dental, and Vision Insurance

Discover meaningful career opportunities at NortonHealthcareCareers.com.
Norton Healthcare Careers - Together, We Will.

Norton Healthcare is a leader in serving adult and pediatric patients from throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond. The not-for-profit hospital and health care system is Louisville's second largest employer, with more than 20,000 employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Norton Healthcare strives to make the Norton Healthcare Careers site accessible to all job seekers. If you're a candidate with a disability, we will make reasonable efforts to accommodate your needs during the application process.

If you have a disability and need to request a reasonable accommodation, email recruitment@nortonhealthcare.org

Equal Employment Opportunity is the law.

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