HOSPITALITY ACCOUNT MANAGER - COMPLIANCE (CHARLOTTE, NC)
Foodbuy, Charlotte, North Carolina, United States, 28217-4511
Who is Foodbuy?
We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group-- which is the world’s largest contract food and support services provider.
Why Foodbuy? We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.
Additionally, we follow a value system called
People FIRST , which stands for
F lexibility,
I nclusion,
R esults,
S ustainability and
T ransparency.
People FIRST
is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates. Job Summary This customer‑facing role is responsible for ensuring compliance, data integrity, operational alignment, and exceptional service delivery within an assigned portfolio of small‑scale customer accounts. The position emphasizes adherence to program requirements, accurate reporting, and proactive communication to strengthen customer satisfaction and support long‑term program success.
Responsibilities Identify and execute compliance‑driven opportunities related to cost optimization, rebate accuracy, quality and safety adherence, environmental sustainability benchmarks, and the use of approved local and diversity vendors. Serve as a trusted compliance and program advisor, developing a deep understanding of reporting standards, audits, mandates, and customer‑specific regulatory expectations. Develop and maintain strong, service‑oriented customer relationships, prioritizing transparency, operational consistency, and data‑driven decision support. Manage customer contract and compliance requirements, using structured project‑management tools to track milestones, documentation, performance indicators, and issue resolution. Coordinate cross‑functional teams (supply chain, compliance, data analytics, operations) to ensure alignment with program requirements and customer needs. Prepare clear, accurate, and professional written materials, including compliance summaries, data reports, strategic account plans, and executive‑level business reviews. Facilitate customer meetings with a focus on reporting insights, compliance updates, audit readiness, and actionable next steps. Collaborate with internal partners and suppliers to ensure programs are compliant, efficient, and consistently executed. Conduct regular on‑site or virtual client visits to review data insights, confirm process adherence, drive program adoption, and ensure alignment with customer and regulatory expectations. Train customers on system tools, reporting dashboards, and data best practices, ensuring accuracy in usage and understanding of compliance requirements. Maintain ongoing communication, ensuring customers receive timely updates related to compliance changes, reporting cycles, or operational risks. Build and expand relationships with key customer stakeholders, including compliance leads, operational managers, and procurement representatives. Maintain comprehensive knowledge of all program offerings, compliance frameworks, and operational standards that support customer objectives. Act as an on‑site or designated customer representative, cultivating hospitality‑level service, reinforcing program adherence, and providing responsive, tailored support.
Requirements Bachelor’s degree or equivalent work experience required. 2–5 years of experience in customer success, account management, compliance coordination, or a related field. Strong written and verbal communication skills, with the ability to translate complex data or compliance standards into clear, customer‑friendly guidance. Project management experience with the ability to organize, document, and manage detailed requirements. Proven ability to build long‑term professional relationships and collaborate across departments toward shared compliance and performance outcomes. Proficiency in Microsoft Excel, PowerPivot, Word, and PowerPoint. Ability to travel up to 15% annually. Apply to Foodbuy today! Foodbuy is a member of Compass Group USA Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Foodbuy maintains a drug-free workplace. Associates at Foodbuy are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
For positions in Washington State, Maryland, or to be performed Remotely,
click here
or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf Req ID:
1508090 Foodbuy Margaret Lovette [[req_classification]]
Why Foodbuy? We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.
Additionally, we follow a value system called
People FIRST , which stands for
F lexibility,
I nclusion,
R esults,
S ustainability and
T ransparency.
People FIRST
is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates. Job Summary This customer‑facing role is responsible for ensuring compliance, data integrity, operational alignment, and exceptional service delivery within an assigned portfolio of small‑scale customer accounts. The position emphasizes adherence to program requirements, accurate reporting, and proactive communication to strengthen customer satisfaction and support long‑term program success.
Responsibilities Identify and execute compliance‑driven opportunities related to cost optimization, rebate accuracy, quality and safety adherence, environmental sustainability benchmarks, and the use of approved local and diversity vendors. Serve as a trusted compliance and program advisor, developing a deep understanding of reporting standards, audits, mandates, and customer‑specific regulatory expectations. Develop and maintain strong, service‑oriented customer relationships, prioritizing transparency, operational consistency, and data‑driven decision support. Manage customer contract and compliance requirements, using structured project‑management tools to track milestones, documentation, performance indicators, and issue resolution. Coordinate cross‑functional teams (supply chain, compliance, data analytics, operations) to ensure alignment with program requirements and customer needs. Prepare clear, accurate, and professional written materials, including compliance summaries, data reports, strategic account plans, and executive‑level business reviews. Facilitate customer meetings with a focus on reporting insights, compliance updates, audit readiness, and actionable next steps. Collaborate with internal partners and suppliers to ensure programs are compliant, efficient, and consistently executed. Conduct regular on‑site or virtual client visits to review data insights, confirm process adherence, drive program adoption, and ensure alignment with customer and regulatory expectations. Train customers on system tools, reporting dashboards, and data best practices, ensuring accuracy in usage and understanding of compliance requirements. Maintain ongoing communication, ensuring customers receive timely updates related to compliance changes, reporting cycles, or operational risks. Build and expand relationships with key customer stakeholders, including compliance leads, operational managers, and procurement representatives. Maintain comprehensive knowledge of all program offerings, compliance frameworks, and operational standards that support customer objectives. Act as an on‑site or designated customer representative, cultivating hospitality‑level service, reinforcing program adherence, and providing responsive, tailored support.
Requirements Bachelor’s degree or equivalent work experience required. 2–5 years of experience in customer success, account management, compliance coordination, or a related field. Strong written and verbal communication skills, with the ability to translate complex data or compliance standards into clear, customer‑friendly guidance. Project management experience with the ability to organize, document, and manage detailed requirements. Proven ability to build long‑term professional relationships and collaborate across departments toward shared compliance and performance outcomes. Proficiency in Microsoft Excel, PowerPivot, Word, and PowerPoint. Ability to travel up to 15% annually. Apply to Foodbuy today! Foodbuy is a member of Compass Group USA Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Foodbuy maintains a drug-free workplace. Associates at Foodbuy are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
For positions in Washington State, Maryland, or to be performed Remotely,
click here
or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf Req ID:
1508090 Foodbuy Margaret Lovette [[req_classification]]