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Loan Processor

Truehold, Jacksonville, Florida, United States, 32290

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Truehold is one of the nation’s leading platforms at the intersection of real estate and finance, with 200+ employees operating across 15+ markets. As Truehold continues to scale, we are building a best-in-class mortgage operation focused on investor and DSCR lending, designed to combine institutional rigor with startup speed.

This role offers a competitive base salary and is a key operational hire within a growing business line. We are looking for someone entrepreneurial and execution-driven who thrives in a fast-moving environment, takes ownership of loan files end-to-end, and is motivated to help shape and scale Truehold’s mortgage processing function as the platform grows.

Key Responsibilities

Process DSCR and investor mortgage loans from initial disclosure through closing

Review, verify, and organize borrower, property, and third-party documentation to ensure complete loan files

Calculate and validate DSCR metrics, rental income, and cash-flow inputs in accordance with lender guidelines

Submit loan files to underwriting and manage underwriting conditions through final approval and clear-to-closeCollaborate closely with loan officers, wholesale account executives, underwriters, borrowers, title/escrow, appraisers, and other third-party vendors

Track loan milestones, follow up on outstanding conditions, and proactively resolve issues to keep loans moving

Maintain accurate loan notes, document tracking, and status updates in the loan origination system and lender portals

Ensure compliance with investor requirements, internal policies, and applicable regulatory standards

Required Qualifications

2+ years of mortgage loan processing experience

Strong understanding of mortgage documentation, underwriting conditions, and closing requirements

Demonstrated proficiency with wholesale broker portals

Comfort with investor documentation, rental income, and cash-flow analysis

High attention to detail and strong organizational skills with the ability to manage several loans simultaneously

Professional written and verbal communication skills

Preferred Qualifications

Experience with DSCR and real estate investor loan products

Experience with non-agency or non-QM investor lending

Experience working in a high-volume and/or scaling mortgage operation

We Provide

Competitive compensation and benefits

Marketing and brand presence in the investor ecosystem

Entrepreneurial environment with opportunity to grow with a rapidly scaling mortgage platform

Exposure to a high-volume investor and SFR lending ecosystem

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