Insurance Customer Support Representative
Farmers Insurance -- Mile High District, Greenwood Village, Colorado, United States
Become a key member of our enthusiastic team of insurance professionals as an Insurance Customer Support Representative! We are looking for a motivated and people-oriented individual eager to elevate our client experience while contributing to agency growth. In this role, you'll build meaningful relationships with customers, identify sales opportunities, cross-sell insurance products, and encourage referrals. If you excel in customer service and have a passion for sales, this position is a perfect match for you.
Key Responsibilities
Deliver outstanding customer service through phone, email, and in-person interactions. Assist clients with their inquiries related to policies, billing, coverage changes, and account modifications. Proactively determine customer needs and confidently recommend additional insurance products for enhanced coverage. Motivate satisfied clients to refer new business opportunities. Manage policy renewals while ensuring that all documentation is accurate and comprehensive. Collaborate with colleagues to address complex service and coverage challenges. Stay up-to-date on Farmers Insurance products, underwriting guidelines, and compliance regulations. What You'll Gain
Competitive base salary with bonus potential linked to sales performance and client retention. Access to marketing resources, CRM systems, and support for lead generation. Ongoing training, coaching, and mentorship from seasoned agency leaders. Clear career pathways and growth opportunities within the Farmers Insurance network. Requirements Willingness to obtain a Property & Casualty license
(study materials will be provided at no cost). 1-2 years of experience in the insurance industry preferred, but not mandatory. High school diploma or equivalent required. Exceptional
interpersonal and communication skills (managing 50-100 calls daily). Detail-oriented, organized, and capable of juggling multiple tasks. Familiarity with basic Microsoft applications and data entry is required. Bilingual candidates (Spanish/English) are highly encouraged to apply. Benefits Comprehensive training and support for obtaining necessary insurance licenses. Career advancement opportunities within the district and potential for Agency Ownership. Paid Time Off (PTO) policy. Consistent Monday through Friday schedule (no weekends!). Hybrid work flexibility after an appropriate tenure. Health, vision, and dental benefits (availability may vary by agency). A positive, collaborative, and growth-oriented work environment.
Deliver outstanding customer service through phone, email, and in-person interactions. Assist clients with their inquiries related to policies, billing, coverage changes, and account modifications. Proactively determine customer needs and confidently recommend additional insurance products for enhanced coverage. Motivate satisfied clients to refer new business opportunities. Manage policy renewals while ensuring that all documentation is accurate and comprehensive. Collaborate with colleagues to address complex service and coverage challenges. Stay up-to-date on Farmers Insurance products, underwriting guidelines, and compliance regulations. What You'll Gain
Competitive base salary with bonus potential linked to sales performance and client retention. Access to marketing resources, CRM systems, and support for lead generation. Ongoing training, coaching, and mentorship from seasoned agency leaders. Clear career pathways and growth opportunities within the Farmers Insurance network. Requirements Willingness to obtain a Property & Casualty license
(study materials will be provided at no cost). 1-2 years of experience in the insurance industry preferred, but not mandatory. High school diploma or equivalent required. Exceptional
interpersonal and communication skills (managing 50-100 calls daily). Detail-oriented, organized, and capable of juggling multiple tasks. Familiarity with basic Microsoft applications and data entry is required. Bilingual candidates (Spanish/English) are highly encouraged to apply. Benefits Comprehensive training and support for obtaining necessary insurance licenses. Career advancement opportunities within the district and potential for Agency Ownership. Paid Time Off (PTO) policy. Consistent Monday through Friday schedule (no weekends!). Hybrid work flexibility after an appropriate tenure. Health, vision, and dental benefits (availability may vary by agency). A positive, collaborative, and growth-oriented work environment.