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ServiceNow Consulting Manager - IT and Operational Technology (OT) Asset Management
In today's digital economy, transforming outdated processes and systems is crucial for success. EY is the trusted partner for many leading global businesses seeking innovative and efficient solutions to complex challenges. As a ServiceNow Consulting Manager, you'll play a pivotal role in delivering these solutions and ensuring our clients gain a competitive edge.
The opportunity
In this role, you'll lead teams focused on the growing area of ServiceNow Transformation. This client-facing position allows you to motivate and mentor your team while fostering new client relationships. You'll have the chance to advance your consulting and leadership skills and make a significant impact on your career.
Your responsibilities will include gathering user/customer requirements and enhancing user interfaces across various platforms like mobile and web. You'll engage in coding, programming, and creating documentation to provide development services in line with business needs.
Your key responsibilities
Lead the management and delivery of processes, solutions, and projects with a focus on quality and risk management.
Develop solutions to complex issues and recommend changes that improve your work area.
Guide and mentor your team, ensuring successful task completion.
Skills and attributes for success
You'll work with a diverse client portfolio, tackling unique challenges each day. This may involve enhancing IT/OM Asset Management processes or exploring AI solutions to streamline operations.
Act as a lead across all aspects of ServiceNow IT/OM Asset Management projects, covering design, configuration, testing, and deployment.
Manage and mentor a multidisciplinary team of 5-10+ resources, including offshore personnel.
Build lasting client relationships and demonstrate the value of EY services.
Provide guidance on best practices for ServiceNow IT/OM Asset Management implementations to meet specific business goals.
Analyze a company's IT/OM Asset Management capabilities and offer insights for strategic roadmaps.
Advise on the integration of CMDB and IT Operations Management (ITOM) to ITSM processes.
Facilitate client sessions and design workshops with subject matter experts.
Have experience in both waterfall and agile delivery models, supporting planning, status reporting, budgets, and risk management.
Participate in pre-sales activities, including proposals and estimates.
Create high-quality project deliverables and artifacts.
To qualify for the role, you must have
A bachelor's degree in Computer Science, Information Systems Management, Engineering, or a related field.
A minimum of 4-6 years of relevant ServiceNow IT/OM Asset Management project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
At least 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist in Hardware Asset Management, Software Asset Management, or Data Foundations.
5+ years of consulting experience, preferably with a Big 4 firm.
Exceptional soft skills, including executive communication, adaptability, problem-solving, teamwork, and organization.
Experience leading teams and supervising others.
A valid driver's license in the U.S. and the ability to travel for client engagements.
Ideally, you'll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist - Discovery and Vulnerability Response.
Experience in performance analytics and reporting; certifications are a plus.
Familiarity with ServiceNow's AI solutions (Now Assist, Agentic, AI Control Tower).
What we look for
We seek individuals who are not only technically skilled but also demonstrate emotional agility, digital fluency, and business acumen. Top performers build trust and value with clients while leading teams through innovative change.
What we offer you
At EY, you will be equipped with future-focused skills and world-class experiences in a supportive work environment. Our comprehensive compensation and benefits package rewards your performance and recognizes the value you contribute. The base salary range for this role in the U.S. is $142,600 to $261,500, with higher ranges applicable in specific regions.
We offer a flexible work model where hybrid collaboration is encouraged.
Under our flexible vacation policy, you can choose how much time off you need based on your circumstances.
Are you ready to take the next step in your career? Apply today to join us at EY.
EY is dedicated to fostering a diverse and inclusive work environment. We provide equal employment opportunities and accommodate individuals with disabilities throughout the application process.
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