Client Relationship Management Specialist
Wolters Kluwer, Watertown, Massachusetts, us, 02472
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make informed decisions. Every day, our customers make critical choices that help save lives, enhance business operations, and build better judicial and regulatory systems. We assist them in getting it right.
Who We Are:
Wolters Kluwer: The world is a big place; find your place here. What We Offer: As a Client Relationship Management Specialist II, you will have opportunities for growth, professional development, and a chance to engage in a collaborative team environment. We also provide exceptional benefits. What You'll Be Doing: In this role, you will expand your client portfolio while actively seeking and developing new business opportunities. By deeply engaging with clients, you will take on more responsibility in setting and negotiating terms. Your contributions will substantially enhance customer satisfaction and drive revenue growth. Key Tasks: Identify and cultivate new business opportunities within your assigned market.
Engage with clients to thoroughly understand their needs and align them with our offerings.
Prepare and deliver compelling sales presentations and product demonstrations.
Negotiate product/service terms with moderate authority proactively.
Maintain detailed records of customer interactions and sales metrics.
Follow up on leads and convert them into sales while managing customer accounts to ensure satisfaction.
Collaborate with internal teams to address customer requirements and issues effectively.
Assist in preparing sales forecasts and performance reports.
Participate in developing strategic initiatives to meet sales targets.
You're a Great Fit if You Meet These Requirements: Bachelor's Degree.
Strong verbal and written communication skills.
Solid understanding of customer service principles and practices.
Familiarity with the organization's products or services is preferred.
Ability to engage in moderate negotiation and sales tactics effectively.
Proficiency in using Customer Relationship Management (CRM) software.
Problem-solving skills to address moderately complex customer issues.
Excellent organizational and time-management abilities.
Basic analytical skills for tracking performance and metrics.
We are a supportive team that genuinely enjoys our work and the people we work with. We play an essential role within Wolters Kluwer, driving daily success. If you are passionate about making a difference within an organization while being part of a caring and supportive team, we highly encourage you to apply. Additional Information: Wolters Kluwer offers outstanding benefits, including Medical, Dental, & Vision Plans, a 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance, Vacation and Sick Time, and Paid Parental Leave. For full details on our benefits, please inquire during the application process. Diversity Matters:
At Wolters Kluwer, fostering an inclusive culture is paramount. We strive to attract, develop, and retain a diverse workforce to meet our strategic goals. Our efforts have earned recognition as a European Diversity Leader and for excellence in diversity by Forbes. The statements above are intended to describe the general nature and level of work typically performed in this role. They do not encompass all duties, responsibilities, or qualifications. Compensation: $68,900.00 - $118,050.00 USD. This role is eligible for commission. Please note: the actual base salary offered will depend on various factors including skills, experience, and location. Equal Employment Opportunity:
Wolters Kluwer U.S. Corporation and all its subsidiaries and divisions are Equal Opportunity/Affirmative Action employers. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Wolters Kluwer: The world is a big place; find your place here. What We Offer: As a Client Relationship Management Specialist II, you will have opportunities for growth, professional development, and a chance to engage in a collaborative team environment. We also provide exceptional benefits. What You'll Be Doing: In this role, you will expand your client portfolio while actively seeking and developing new business opportunities. By deeply engaging with clients, you will take on more responsibility in setting and negotiating terms. Your contributions will substantially enhance customer satisfaction and drive revenue growth. Key Tasks: Identify and cultivate new business opportunities within your assigned market.
Engage with clients to thoroughly understand their needs and align them with our offerings.
Prepare and deliver compelling sales presentations and product demonstrations.
Negotiate product/service terms with moderate authority proactively.
Maintain detailed records of customer interactions and sales metrics.
Follow up on leads and convert them into sales while managing customer accounts to ensure satisfaction.
Collaborate with internal teams to address customer requirements and issues effectively.
Assist in preparing sales forecasts and performance reports.
Participate in developing strategic initiatives to meet sales targets.
You're a Great Fit if You Meet These Requirements: Bachelor's Degree.
Strong verbal and written communication skills.
Solid understanding of customer service principles and practices.
Familiarity with the organization's products or services is preferred.
Ability to engage in moderate negotiation and sales tactics effectively.
Proficiency in using Customer Relationship Management (CRM) software.
Problem-solving skills to address moderately complex customer issues.
Excellent organizational and time-management abilities.
Basic analytical skills for tracking performance and metrics.
We are a supportive team that genuinely enjoys our work and the people we work with. We play an essential role within Wolters Kluwer, driving daily success. If you are passionate about making a difference within an organization while being part of a caring and supportive team, we highly encourage you to apply. Additional Information: Wolters Kluwer offers outstanding benefits, including Medical, Dental, & Vision Plans, a 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance, Vacation and Sick Time, and Paid Parental Leave. For full details on our benefits, please inquire during the application process. Diversity Matters:
At Wolters Kluwer, fostering an inclusive culture is paramount. We strive to attract, develop, and retain a diverse workforce to meet our strategic goals. Our efforts have earned recognition as a European Diversity Leader and for excellence in diversity by Forbes. The statements above are intended to describe the general nature and level of work typically performed in this role. They do not encompass all duties, responsibilities, or qualifications. Compensation: $68,900.00 - $118,050.00 USD. This role is eligible for commission. Please note: the actual base salary offered will depend on various factors including skills, experience, and location. Equal Employment Opportunity:
Wolters Kluwer U.S. Corporation and all its subsidiaries and divisions are Equal Opportunity/Affirmative Action employers. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.