Senior Technical Writer - Technology Customer Experience
Salesforce.Com Inc, Bellevue, Washington, us, 98009
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Job Category
Enterprise Technology & Infrastructure
About Salesforce
Salesforce is the premier AI CRM platform where human efforts converge with intelligent solutions to drive customer success. This is a place where ambition meets action, technology aligns with trust, and innovation forms the core of our daily operations. As the landscape of work evolves, we are searching for motivated individuals who are committed to improving businesses and communities through AI while upholding Salesforce's fundamental values.
If you're ready to advance your career at the forefront of workforce transformation, you've come to the right place! Join us on the Agentforce journey into the future of AI.
We are looking for a skilled Technical Writer to join our
Technology Content Experience
team within Products and Technology. In this role, you will collaborate with product leadership, service owners, and engineers dedicated to developing AI-powered products for Agentforce, onboard services to our Hyperforce framework, and secure our technological infrastructure. Your primary focus will be on documenting monitoring and availability tools and services at Salesforce, working directly with Availability & Infrastructure Engineering leadership to produce thorough documentation that guarantees high availability for our offerings. This position provides a unique chance to leverage advanced GenAI tools, act as a consultant, and create content enablement solutions that propel innovation across our engineering teams. Key Responsibilities Document monitoring and availability tools and services for Salesforce's infrastructure. Collaborate with Availability & Infrastructure Engineering leadership to evaluate and support both internal and third-party AI tools. Create onboarding guides for infrastructure to support Day 2 operations. Develop playbooks, guides, videos, and other technical content in partnership with our training department. Deliver effective content through various mediums including MD/Git, Confluence, newsletters, and Slack. Create process flow and database architecture diagrams. Craft content targeted toward end-users, specifically for technical and engineering audiences. Long-Term Impact Drive innovation through comprehensive content enablement strategies. Establish documentation standards that ensure high availability of Salesforce infrastructure. Build and sustain a robust content strategy supporting our developer experience initiatives. Implement documentation best practices using GenAI tools to expedite the content development lifecycle. Required Qualifications Technical degree related to the field. 8-10+ years of experience in documenting software for technical and engineering audiences. Demonstrable ability to write clear, concise, and user-friendly technical content. Experience with infrastructure, service, or DevOps documentation. Exceptional project and stakeholder management skills. Capability to manage multiple priorities, define uncertain scopes, and align stakeholder expectations. Self-management skills with the ability to prioritize effectively and seek alignment. Proven ability to create process flow and database architecture diagrams. Experience in producing content for end-users and the ability to quickly grasp complex technologies. High-quality standards and meticulous attention to detail. Proficiency with common authoring tools and version control software like Perforce/Git. Strong problem-solving, communication, and interpersonal skills. Customer-first mindset. Experience working in an Agile development environment. Preferred Qualifications Background in documenting infrastructure and DevOps processes. Familiarity with GenAI tools and concepts with a keen interest in applying GenAI for content creation. Knowledge of AWS/Google Cloud/Azure service documentation. Working knowledge of Markdown/Git and the docs-as-code philosophy. Able to read, understand, and produce short code examples in various programming languages. Prior experience with cloud-based service providers. Experience in crafting GenAI prompts. Programming background. Unleash Your Potential Join Salesforce and discover limitless opportunities in your professional and personal life. Our benefits and resources are designed to help you achieve balance and excel, while our AI agents enhance your impact, empowering you to perform your best. Together, we will harness the power of Agentforce for organizations of all sizes, delivering exceptional experiences that our customers cherish. Accommodations If you need assistance due to a disability while applying for open positions, please submit your request through our Accommodations Request Form. Posting Statement Salesforce is committed to equal opportunity and maintains a non-discrimination policy for all employees and applicants. We believe in equality for all and strive to lead the way by fostering an inclusive workplace. Know your rights: workplace discrimination is illegal, and candidates will be reviewed based on merit, skills, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran or marital status, political beliefs, or any other protected classification by law. This policy applies to all current and prospective employees at every step of their employment journey at Salesforce. In the United States, compensation is influenced by factors such as location, job level, and experience. Certain roles may offer incentive compensation. Salesforce provides comprehensive benefits, including time off, medical coverage, mental health support, parental leave, life insurance, 401(k), and stock purchasing programs. More information on company benefits can be found through official communications. In accordance with the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative, Salesforce will consider qualified applicants with arrest and conviction records. Our compensation practices reflect the dynamic nature of labor markets across different regions. The typical base salary range for this role is $157,800 - $216,900 annually, with variations for selected cities within metropolitan areas.
Technology Content Experience
team within Products and Technology. In this role, you will collaborate with product leadership, service owners, and engineers dedicated to developing AI-powered products for Agentforce, onboard services to our Hyperforce framework, and secure our technological infrastructure. Your primary focus will be on documenting monitoring and availability tools and services at Salesforce, working directly with Availability & Infrastructure Engineering leadership to produce thorough documentation that guarantees high availability for our offerings. This position provides a unique chance to leverage advanced GenAI tools, act as a consultant, and create content enablement solutions that propel innovation across our engineering teams. Key Responsibilities Document monitoring and availability tools and services for Salesforce's infrastructure. Collaborate with Availability & Infrastructure Engineering leadership to evaluate and support both internal and third-party AI tools. Create onboarding guides for infrastructure to support Day 2 operations. Develop playbooks, guides, videos, and other technical content in partnership with our training department. Deliver effective content through various mediums including MD/Git, Confluence, newsletters, and Slack. Create process flow and database architecture diagrams. Craft content targeted toward end-users, specifically for technical and engineering audiences. Long-Term Impact Drive innovation through comprehensive content enablement strategies. Establish documentation standards that ensure high availability of Salesforce infrastructure. Build and sustain a robust content strategy supporting our developer experience initiatives. Implement documentation best practices using GenAI tools to expedite the content development lifecycle. Required Qualifications Technical degree related to the field. 8-10+ years of experience in documenting software for technical and engineering audiences. Demonstrable ability to write clear, concise, and user-friendly technical content. Experience with infrastructure, service, or DevOps documentation. Exceptional project and stakeholder management skills. Capability to manage multiple priorities, define uncertain scopes, and align stakeholder expectations. Self-management skills with the ability to prioritize effectively and seek alignment. Proven ability to create process flow and database architecture diagrams. Experience in producing content for end-users and the ability to quickly grasp complex technologies. High-quality standards and meticulous attention to detail. Proficiency with common authoring tools and version control software like Perforce/Git. Strong problem-solving, communication, and interpersonal skills. Customer-first mindset. Experience working in an Agile development environment. Preferred Qualifications Background in documenting infrastructure and DevOps processes. Familiarity with GenAI tools and concepts with a keen interest in applying GenAI for content creation. Knowledge of AWS/Google Cloud/Azure service documentation. Working knowledge of Markdown/Git and the docs-as-code philosophy. Able to read, understand, and produce short code examples in various programming languages. Prior experience with cloud-based service providers. Experience in crafting GenAI prompts. Programming background. Unleash Your Potential Join Salesforce and discover limitless opportunities in your professional and personal life. Our benefits and resources are designed to help you achieve balance and excel, while our AI agents enhance your impact, empowering you to perform your best. Together, we will harness the power of Agentforce for organizations of all sizes, delivering exceptional experiences that our customers cherish. Accommodations If you need assistance due to a disability while applying for open positions, please submit your request through our Accommodations Request Form. Posting Statement Salesforce is committed to equal opportunity and maintains a non-discrimination policy for all employees and applicants. We believe in equality for all and strive to lead the way by fostering an inclusive workplace. Know your rights: workplace discrimination is illegal, and candidates will be reviewed based on merit, skills, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran or marital status, political beliefs, or any other protected classification by law. This policy applies to all current and prospective employees at every step of their employment journey at Salesforce. In the United States, compensation is influenced by factors such as location, job level, and experience. Certain roles may offer incentive compensation. Salesforce provides comprehensive benefits, including time off, medical coverage, mental health support, parental leave, life insurance, 401(k), and stock purchasing programs. More information on company benefits can be found through official communications. In accordance with the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative, Salesforce will consider qualified applicants with arrest and conviction records. Our compensation practices reflect the dynamic nature of labor markets across different regions. The typical base salary range for this role is $157,800 - $216,900 annually, with variations for selected cities within metropolitan areas.