Call Center Representative
Southern Orthopedic Specialists, PA, Panama City, Florida, us, 32402
Call Center Position Summary:
Offers friendly, courteous and confidential assistance to every patient to ensure that the patient has a positive experience while at Southern Orthopedic Specialists, P.A. Maintain accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling and preregistration. Works with others in a team environment.
Essential Job Functions:
Screens incoming calls assessing urgency of call and routes calls to appropriate extension. Interviews patients and/or family members to obtain preregistration information.
Consistently acts as a customer service representative for the clinic ensuring efficient communication via telephone or in person. Therefore, will seek out appropriate guidance and direction in the performance of responsibilities and duties. Demonstrates good judgment and reasoning skills.
Verify and enter data such as demographics and insurance information into computerized scheduling and billing system during each encounter with patient.
Assist clinics with referrals by entering them into the computer and scheduling follow-ups with the patients.
Establish and maintain effective working relationships with physicians, staff and management. Must be able to recognize and respond appropriately to urgent/emergent situations per protocols. Must have the ability to multi-task efficiently and effectively as necessary.
Must work as a team member and perform actions consistent with established Southern Orthopedic Specialists, P.A. policies and procedures including standards for safety, attendance, punctuality and personal appearance. Perform other duties as assigned.
Qualification
High school diploma or equivalent
2 years of relevant experience scheduling in a medical office environment
Thorough understanding of medical office workflows
1 year of experience working with EHR
Experience in Family Medicine and/or Orthopedics is a plus
Skills and Abilities
Communication
Multi-tasker
Attention to detail
Ability to work in a fast pace environment
Teamwork / Collaboration
Ability and desire to learn new things and improve processes
Ability to listen and understand patient and provider concerns
Self and situational awareness
Job Type: Full-time
Salary:
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Healthcare setting:
Clinic
Medical office
Medical specialties:
Primary Care
Orthopedics
Radiology
Schedule:
Monday to Friday
Application Question(s):
Please list the rate of pay you are looking for.
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Medical receptionist: 1 year (Preferred)
Work Location: In person
Offers friendly, courteous and confidential assistance to every patient to ensure that the patient has a positive experience while at Southern Orthopedic Specialists, P.A. Maintain accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling and preregistration. Works with others in a team environment.
Essential Job Functions:
Screens incoming calls assessing urgency of call and routes calls to appropriate extension. Interviews patients and/or family members to obtain preregistration information.
Consistently acts as a customer service representative for the clinic ensuring efficient communication via telephone or in person. Therefore, will seek out appropriate guidance and direction in the performance of responsibilities and duties. Demonstrates good judgment and reasoning skills.
Verify and enter data such as demographics and insurance information into computerized scheduling and billing system during each encounter with patient.
Assist clinics with referrals by entering them into the computer and scheduling follow-ups with the patients.
Establish and maintain effective working relationships with physicians, staff and management. Must be able to recognize and respond appropriately to urgent/emergent situations per protocols. Must have the ability to multi-task efficiently and effectively as necessary.
Must work as a team member and perform actions consistent with established Southern Orthopedic Specialists, P.A. policies and procedures including standards for safety, attendance, punctuality and personal appearance. Perform other duties as assigned.
Qualification
High school diploma or equivalent
2 years of relevant experience scheduling in a medical office environment
Thorough understanding of medical office workflows
1 year of experience working with EHR
Experience in Family Medicine and/or Orthopedics is a plus
Skills and Abilities
Communication
Multi-tasker
Attention to detail
Ability to work in a fast pace environment
Teamwork / Collaboration
Ability and desire to learn new things and improve processes
Ability to listen and understand patient and provider concerns
Self and situational awareness
Job Type: Full-time
Salary:
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Healthcare setting:
Clinic
Medical office
Medical specialties:
Primary Care
Orthopedics
Radiology
Schedule:
Monday to Friday
Application Question(s):
Please list the rate of pay you are looking for.
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Medical receptionist: 1 year (Preferred)
Work Location: In person