Job Overview:
The Maître d' is responsible for managing the front of house, ensuring a positive guest experience by greeting patrons, overseeing reservations and seating, and coordinating with the kitchen staff.
- Welcome guests, ascertain their needs, guide them to tables, and handle complaints or special requests efficiently.
- Coordinate with Reservationists on bookings, wantlists, and dietary requirements for all guests.
- Oversee servers—train new personnel to maintain high service standards, sustain team morale, and manage scheduling effectively.